Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPending Marcor honoring their agreement to reimburse me for the cost of repairing my ceiling Sincerely, [redacted]
Upon inspection of the customer's roof on Marcor found an area near the side wall to be opened where water possibly leaked into the customer's homeMarcor sealed the area to make it water tightWe have spoken with [redacted] on in regards to the interior damage he has on his ceiling and told him to get an estimate on repairing the damage and forward it to Marcor Upon receipt and review of the estimate Marcor will reimburse the customer for the damage as a full and final settlement on the damage to the ceiling [redacted] agreed to get an estimate and forward it to Marcor for reviewMarcor Construction, Inc
As per customers request, inspection was conducted by installer and it was determined that the problems with the window were a product defect The installer returned to the customers home to take pictures and forwarded them on to the Manufacturer (Slocum Windows) for replacement approval Slocum notified us that the window was in fact defective and a new replacement window was ordered under the warranty We were advised that the window will be arriving this Friday Sept [redacted] to the installer Customer will immediately be contacted upon arrival of window to set up an appointment for removal of the defective window & install of the replacement at a time convenient to herMarcor Construction understands the customers frustration and she has been advised of the expected arrival & replacement of the defective windowWe plan to rectify this situation and restore the customers faith in our company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedPending Marcor honoring their agreement to reimburse me for the cost of repairing my ceiling Sincerely, [redacted]
Upon inspection of the customer's roof on Marcor found an area near the side wall to be opened where water possibly leaked into the customer's homeMarcor sealed the area to make it water tightWe have spoken with [redacted] on in regards to the interior damage he has on his ceiling and told him to get an estimate on repairing the damage and forward it to Marcor Upon receipt and review of the estimate Marcor will reimburse the customer for the damage as a full and final settlement on the damage to the ceiling [redacted] agreed to get an estimate and forward it to Marcor for reviewMarcor Construction, Inc
As per customers request, inspection was conducted by installer and it was determined that the problems with the window were a product defect The installer returned to the customers home to take pictures and forwarded them on to the Manufacturer (Slocum Windows) for replacement approval Slocum notified us that the window was in fact defective and a new replacement window was ordered under the warranty We were advised that the window will be arriving this Friday Sept [redacted] to the installer Customer will immediately be contacted upon arrival of window to set up an appointment for removal of the defective window & install of the replacement at a time convenient to herMarcor Construction understands the customers frustration and she has been advised of the expected arrival & replacement of the defective windowWe plan to rectify this situation and restore the customers faith in our company