Double D Drywall & Texture removed popcorn and retextured my ceilings on June 17 & 18. On June 19th, I noticed what looked like straight lines (possibly seams from drywall tape showing through?) running across the ceiling in a few rooms of my house. I decided I would wait to see if any additional drying needed to occur that might cause the lines to disappear, so, I waited until Monday, June 22 to contact the owner, Damian D[redacted]. I left a voice mail message, asking him if he could explain to me what has caused the lines, but I did not get a return call.
On Thursday, June 25, I sent him a follow up message. He replied via email on June 30, with the following response: "Out of town till Wednesday of next week. I'll call you when I'm back."
By July 15th, I still had not received a phone call from him, so I sent another email asking when I could expect to hear from him. I still have not heard from him via phone or email.
Further, Damian's 'sales pitch' included a promise that when they were finished with the job - except for the new ceiling texture - I would never to be able to tell they were there. I didn't hire him for that reason, but he created an unrealistic expectation considering all the things that happened. Here are most of the other things, some obviously more important than others, that went wrong while he and his crew were here.
1.) They used my water and electricity without even asking. While I didn't really mind it, I did tell Damian that I thought it would be courteous if he at least asks homeowners - or, explains in advance that his crew would need use of these utilities.
2.) When his crew used the electricity, they unplugged the electric source to my decorator lights in the front yard, and didn't bother to reconnect the power. I found out about it when I looked out my window after dark the first day, and saw no lights on. I spent quite a while trying to resolve the problem before I saw the power source had been disconnected.
3.) Someone in his crew broke a filing cabinet while moving it to my garage and did not bother telling me. I know they knew they had broken it, because a 3 x 3 inch piece of the wood was actually missing - meaning someone picked it up and discarded it. Although he was aware something was wrong with the cabinet, he did not check it out before he left. I thought one of the rolling wheels was simply dislodged and that I could put it back in place. I was wrong; I had to remove the files from it and throw it out in the trash.
4.) Someone in his crew put a dent in my hallway wall while moving furniture back into house - and once again did not bother to tell me.
5.) A technique the owner uses to make a clean line between the ceiling and walls - which I OK'd in advance - left a bigger problem that what I was warned of. The technique causes a 4-6 inch white marking on the upper walls, which obviously requires repainting the walls; I agreed because I was planning to repaint them anyway. But, it also left indentations in the wall surfaces that will all have to be spackled/repaired. While the owner did try to repair some of them, he left many unrepaired.
6.) There is texture on the back of at least two of my doors that apparently his crew dripped on them, despite the plastic they had covering most everything. No attempt was made to clean it up, and I know they would have noticed it when they removed all the plastic. Once again, no one bothered to tell me. I don't even know if I can remove it from the surfaces without ruining the doors.
There is more, but I was not able to finish my list due to space limitations of this review.
Double D Drywall & Texture removed popcorn and retextured my ceilings on June 17 & 18. On June 19th, I noticed what looked like straight lines (possibly seams from drywall tape showing through?) running across the ceiling in a few rooms of my house. I decided I would wait to see if any additional drying needed to occur that might cause the lines to disappear, so, I waited until Monday, June 22 to contact the owner, Damian D[redacted]. I left a voice mail message, asking him if he could explain to me what has caused the lines, but I did not get a return call.
On Thursday, June 25, I sent him a follow up message. He replied via email on June 30, with the following response: "Out of town till Wednesday of next week. I'll call you when I'm back."
By July 15th, I still had not received a phone call from him, so I sent another email asking when I could expect to hear from him. I still have not heard from him via phone or email.
Further, Damian's 'sales pitch' included a promise that when they were finished with the job - except for the new ceiling texture - I would never to be able to tell they were there. I didn't hire him for that reason, but he created an unrealistic expectation considering all the things that happened. Here are most of the other things, some obviously more important than others, that went wrong while he and his crew were here.
1.) They used my water and electricity without even asking. While I didn't really mind it, I did tell Damian that I thought it would be courteous if he at least asks homeowners - or, explains in advance that his crew would need use of these utilities.
2.) When his crew used the electricity, they unplugged the electric source to my decorator lights in the front yard, and didn't bother to reconnect the power. I found out about it when I looked out my window after dark the first day, and saw no lights on. I spent quite a while trying to resolve the problem before I saw the power source had been disconnected.
3.) Someone in his crew broke a filing cabinet while moving it to my garage and did not bother telling me. I know they knew they had broken it, because a 3 x 3 inch piece of the wood was actually missing - meaning someone picked it up and discarded it. Although he was aware something was wrong with the cabinet, he did not check it out before he left. I thought one of the rolling wheels was simply dislodged and that I could put it back in place. I was wrong; I had to remove the files from it and throw it out in the trash.
4.) Someone in his crew put a dent in my hallway wall while moving furniture back into house - and once again did not bother to tell me.
5.) A technique the owner uses to make a clean line between the ceiling and walls - which I OK'd in advance - left a bigger problem that what I was warned of. The technique causes a 4-6 inch white marking on the upper walls, which obviously requires repainting the walls; I agreed because I was planning to repaint them anyway. But, it also left indentations in the wall surfaces that will all have to be spackled/repaired. While the owner did try to repair some of them, he left many unrepaired.
6.) There is texture on the back of at least two of my doors that apparently his crew dripped on them, despite the plastic they had covering most everything. No attempt was made to clean it up, and I know they would have noticed it when they removed all the plastic. Once again, no one bothered to tell me. I don't even know if I can remove it from the surfaces without ruining the doors.
There is more, but I was not able to finish my list due to space limitations of this review.