Marc's

I go to the Westlake Ohio location. The customer Service there is terrible! I am never greeted or told to have a nice day.
The self serve area is bad as well. Never greeted or acknowledge at all and when you need help they are off dazing and you have to call for there help.
The assistant manager Kim just stares at you with a unpleasant look on her face.
I spend lots of money there and are not even acknowledged as a customer!
They do have a great makeup dept but it does not make up for the rudeness of the rest of their associates. I have talked with the main office many times and NOTHING EVER CHANGE!

It's Monday March 28 2022
I have witness on many occasion in your store at 27 West Tuscarawas that the store manager name "Otha" I think that's his name, is very rude and disrespectful for the way he talk to the employees at the store this is very unsettling and unprofessional to me and other customer's. Being a former manager I would never let my employee be disrespected by anyone without understanding the matter at which caused the conflict in the first place! this morning I witness him "Otha" yet again disrespect one of the store employee. I just think that people are doing there best while being overworked, overstressed and unappreciated in the work place!

A Concern Customer

I am in receipt of your Revdex.com complaint and would like to apologize for the delay in my response. First may I ask at which Marc's store location this occurred? Also I apologize for our store manager, but ask that you understand him questioning the return when attempting to return a...

perishable , item 10 days after the purchase was made. Once again we apologize for the inconvenience and ask that you please forward me your receipt information so l may forward you a refund for the item. I await your response.Sincerely,[redacted]Director of Customer Relations DepartmentMarc Glassman, Inc.

[redacted] <[redacted]@gmail.com>   
Hello Janet
Thanks for your email, please see receipts attached.

In a phone response company explained their policy is no receipt no return.  However, they have left several phone messages with consumer to discuss further but their calls have not been returned.

(The following was copy/paste by Revdex.com staff - LST)[redacted]March 13, 2018 [redacted] Ohio 44136  Re: Marc's Pharmacy Dear Mr. J[redacted]  First may I say we apologize to you for any inconvenience you were caused at our Marc's Strongsville pharmacy....

I ask that you please find enclosed the Marc's gift card in the amount of $50.00 a token of apology. I would like you to know you are important to us as a customer and prescription patient, and we value your patronage. I especially want the services provided by our staff to stay focused on our customer's needs.  I thank you for allowing me this opportunity to address a loyal Marc's shopper such as yourself. Wishing you a wonderful day!!! Sincerely, Janet M[redacted]Marc Glassman, Inc.

From: Janet M[redacted] <jm[redacted]@marcs.com>Date: Thu, Feb 18, 2016 at 12:38 PMSubject: Re: Marc's Refund PolicyTo: [redacted]@gmail.comCc: "[redacted]." <[redacted][email protected]>
Dear Ms. [redacted]:
     I am in receipt of your recent complaint filed with the...

Revdex.com.  May ask if you are still in possession of your receipt so that I may pull up your transaction.  If so, I would request the series of numbers located along the bottom of the receipt once I am in receipt of this information I will better be able to assist with this matter.  Please feel free to contact me with any questions.   
Sincerely,
Janet M[redacted]
Director of Customer Relations
Marc Glassman, Inc.
phone: (216) 265-7700 ex:3075
email: jm[redacted]@marcs.com

The business provided their response to Revdex.com via phone.The business apologizes for the way in which this matter was handled. The business will issue a letter to the consumer today (8/3/17), and it will include a gift card/store credit card in the amount of $7.61.This card can be used at any of...

the Marc's store locations.

(Following is an e-mail comment to Revdex.com staff - LST)[redacted]We provided customer w/$25 Marc's Car to purchase another gas card.

March 18, 2016
[redacted] [redacted]
Re: Better Business Complaint
Complaint #: [redacted]
Dear [redacted]:  First and foremost I apologize for the delay in my response. I reviewing your complaint forwarded by the Revdex.com I apologize if you feel this situation was not handled to your satisfaction. It is our policy to communicate with our customers and explain unusual circumstances; however, it is indeed Marc's policy that holiday items are not accepted after the holiday and we had posted signs near our holiday merchandise to inform our customers of this. At this time I thank you for allowing me this opportunity to respond to your complaint.
Wishing you a wonderful day.
Sincerely, Janet M[redacted] Director of Customer Relations Marc Glassman, Inc.

June 27, 2016 Via Email: [redacted]@[redacted] Re: Complaint of [redacted] Complaint #[redacted] Dear Ms. [redacted]: This office represents Marc Glassman, Inc., dba Marc's. The Complaint filed by [redacted] has been referred to me for response. Marc's operates a chain of retail discount stores in Northeast Ohio. On May 26, 2016, Mr. [redacted] visited our Marc's store in Stow, Ohio, and purchased a large quantity, a "bulk amount," of [redacted] products, specifically, thirty-six (36) 12-packs of soda cans. He made his purchase using a personal check. The advertised sale price was four (4) 12-packs for $11.00. When Mr. [redacted] made his purchases, he was charged the regular price for twenty-four (24) of the 12-packs, as the sale was limited to twelve (12) 12-packs at the sale price. Marc's had printed sales ads located in the store, which were also printed and distributed locally earlier in the week. (A copy of the ad is [redacted]ached hereto). Mr. [redacted] returned to the Marc's store and objected to the transaction, requesting a full refund of the twenty-four (24) 12-packs that were not sold at the sales price. He claimed he should have only been charged $99.00 for all of the product. He was told by the store manager that, since he had written a check, Marc's policy is that a refund for a purchase made by personal check would be issued in approximately 10 days. Mr. [redacted] became irate. Marc's informed Mr. [redacted] that it reserves the right to limit quantifies of an item on sale to its customers, and that the policy is uniformly applied. Marc's has a policy posted at its Customer Service area stating that it reserves the right to limit quantities. The limited sales item available was posted in a sales ad in the store, which was also published and distributed locally throughout the community. The items were correctly rung at the register at the time that Mr. [redacted] made his purchase. Marc's is a retailer, not a wholesaler, and limits quantities of a sale item to its customers in order to be able to stock its stores to meet the everyday needs of its shoppers and to avoid a select few of some customers who might choose to buy a "bulk amount" of a single item that might be on sale. To resolve the matter, Marc's is offering to refund the $21.00 to the claimant. I hope the above response satisfies your inquiry. Please contact me if there is any additional information you require. Sincerely, [redacted]. M[redacted]JCM/kme Enclosure cc: Janet M[redacted], Director of Customer Relations, Marc Glassman, Inc. (Via email only)

Initial Business Response /* (1000, 5, 2015/08/11) */
We replaced a rear bumper as authorized by the insurance company and Mr. [redacted]. When we removed the old bumper prior damage to the rear body panel and reinforcement were found and notated. There were also prior poor repairs discovered...

(holes in the side of the metal panel that bolted through the bumper to keep it in place) These holes were fabricated by a prior facility to make the bumper look better without fixing the vehicle properly. When the bumper was removed Travelers insurance as well as Mr. [redacted] were notified by us of the prior damage and that the bumper would not fit as intended by Subaru. Travelers declined any additional work because of the unrelated prior issues. We did as directed and replaced the bumper. Mr. [redacted] was concerned of the fit of the rear bumper when he picked up the vehicle. We again advised him that the fit cannot be corrected without replacing the reinforcement and repairing the inner structure. We again advised him that whatever shop performed the repairs in the past made compromises on his vehicle to make it appear ok. He then told us that he was aware that the vehicle has a salvaged title and had been repaired. He asked us to call Travelers and attempt to get them to pay to correct the old issues. Travelers came back out to look at the vehicle after repairs. They declined coverage for any additional repairs. I have included photos of the prior improper repairs- rust on the rear body panel opposite side of the damage. Prior poor repairs on the lift gate opening panel and hole in the lower 1/4 panel that a screw was used to make the rear bumper appear to be in place.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am dissatisfied with the work that was done on the vehicle. The work that I requested to be performed on the car, was to bring the car back to the same operating shape as it was prior to the accident. Prior to the accident, the bumper was properly secured in the appropriate position and did not have any issues in terms of spacing, framing around the car, as well as spacing next to the rear tires (this is a safety issue and driving hazard). Currently the bumper hangs lower than it should, there is visible and significant spacing between the bumper, wheels, trunk and rear quarter panels - none of these issues existed prior to the accident. Regardless, the repairs that were done to the bumper are unacceptable and given that it is an insurance claim for an accident that was of no fault of mine the work should bring the vehicle back to the same physical and working order as it was prior to the accident. Currently it is not.
Final Business Response /* (4000, 9, 2015/09/02) */
The work that was done to the vehicle was the work that was billed for. Any additional work has not been authorized by Travelers insurance. Again, prior damage and repairs from a previous incident prevent the bumper from being properly secured in its correct position. The customer was advised of this during the repair process. We are unable to correct the gap because of the previous improper work. All that was billed for and authorized was a rear bumper plastic cover and paint time for that with prior repairs and damage documented. The bumper can not be placed into a different position properly without the reinforcement being replaced and rear body panel being repaired properly. We reached out to Travelers and they have denied any further repairs.
Final Consumer Response /* (4200, 11, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was my understanding that all repairs quoted for this incident were assembled and submitted by the body repair company ([redacted] Auto Body) to the insurance provider. Regardless of whether a previous repair had occurred on my vehicle I would expect that their standards of work would bring to attention the damages caused by this incident. To tell me that because a prior repair was completed on my bumper I would not be given a proper repair is ludicrous. A prior repair should not negate my opportunity to have a safe and functional repair. I understand that there we additional brackets/adjustments made to make my car functional during the previous repair, but the car was that, functional. With no sagging bumper or issues with wheel clearances. At minimum, the bumper should be restored back to this condition. Keep in mind that it is not my fault that the insurance provider's vehicle ran into my parked vehicle. If reinforcement is needed to place the bumper in its proper position then so be it. The way I see it there should be no issue approving this. All I am asking is that my vehicle be restored to the previous functional and visible condition.

[redacted] filed this complaint on 5/15/2017. Since that time we brought his vehicle in and did the corrective warranty repairs. Also we provided a no cost rental vehicle while this was being repaired. We spoke to him today, he is completely satisfied with the repair work and apologized for not...

canceling this complaint. If you need any additional info for me please let me know. As far as I’m concerned this matter requires no further action on our part
 
 
Best Regards,