Marcus A. Jones, III

The following refund check was sent to the customer and has since posted: [redacted] - $ dated:2/2/17The matters is now resolved Thanks- [redacted]

The Regional Manager of Mattress Overstock left a message on my mothers home phone on 12/13/ They were at the hospital all dayWe tried to return his phone call today 112/14/starting around 4pmWe have tried time the last being 8pm or a little afterThree of those times we got a voice mail that was full and the last one rings then like going to voice mail but did notHis name is [redacted] and number is [redacted] Heck just called it again while writing thisFour rings and then hello we....and goes dead

The Regional Manager of Mattress Overstock left a message on my mothers home phone on 12/13/2016.  They were at the hospital all day. We tried to return his phone call today 112/14/2016 starting around 4pm. We have tried 4 time the last being 8pm or a little after. Three of those times we got a...

voice mail that was full and the last one 6 rings then like going to voice mail but did not. His name is [redacted] and number is [redacted]. Heck just called it again while writing this. Four rings and then hello we....and goes dead.

The following refund check was sent to the customer and has since posted:[redacted] - $622.45  dated:2/2/17The matters is now resolved.  Thanks- [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11956225, and find that this resolution is satisfactory to me.
However, the refund promised was received 14 days late.
Sincerely,
[redacted]

There was a supply issue with the product that this customer ordered and we were not able to get the mattress in time to meet delivery date.  We still do not have this product in and a refund check has been sent for the full amount of the purchase.  I am sorry that we were not able to meet...

the expectations of the customer in this case, but it was for reasons outside of our control.  How the issue was communicated to her and the timeliness of resolution IS in our control and I will look further into what happened, and how best to ensure it never happens again.

Loose string on mattress did not indicate defective product in this case.  Seams were intact and did not unravel at all.  Excess string resulted from normal manufacturing process.  Rather than allow exchange, customer brought product back to store and then refused pickup of new mattresses.  Once I ensured returned product was at store the refund was approved.  Check will be cut this week and sent.  Customer should have refund check sometime during week of 1/1/17.