Marcus Daly Memorial Hospital

Dear [redacted] : Thank you for the opportunity to review the concerns of this patient Upon my review it is determined that he did indeed pay the $co-pay as he explains, but because of how his insurance company processed his claim (not applying a co-pay originally), those monies were moved to another encounter to apply to a balance owed In October of this year, his insurance company reprocessed his claim again because of past co-pay issues and reapplied the $co-pay, therefore generating a statement due In the end we owe him $and are processing this refund right now I am sincerely sorry this person was so frustrated with this that he had to go to these lengths to get it resolved, but rest assured I am working on our internal processes to find out where the process broke to avoid future problemsI will be sending a letter with the refund check, once I get it, to the patient to further explain what happened, but would appreciate your confirmation that this email is sufficient communication with the Revdex.com to close this case [redacted] Patient Financial Services Dept HeadMarcus Daly Memorial HospitalPhone: [redacted] Fax: [redacted]

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]:  Thank you for the opportunity to review the concerns of this patient.  Upon my review it is determined that he did indeed pay the $35 co-pay as he explains, but because of how his insurance company processed his claim (not applying a co-pay originally), those monies were...

moved to another encounter to apply to a balance owed.  In October of this year, his insurance company reprocessed his claim again because of past co-pay issues and reapplied the $35 co-pay, therefore generating a statement due.  In the end we owe him $15 and are processing this refund right now.  I am sincerely sorry this person was so frustrated with this that he had to go to these lengths to get it resolved, but rest assured I am working on our internal processes to find out where the process broke to avoid future problems. I will be sending a letter with the refund check, once I get it, to the patient to further explain what happened, but would appreciate your confirmation that this email is sufficient communication with the Revdex.com to close this case.   [redacted]Patient Financial Services Dept HeadMarcus Daly Memorial HospitalPhone: [redacted]Fax: [redacted]

Review: I went to see my primary care physician on 1/16/2014, at that time I paid my $35.00 co-pay ( I will try and include copy of check with this complaint) In October I received a bill from Marcu Daly for the co-pay for my visit on 1/16/2014. I made a copy of the check and sent it to the billing department with a message of having already paid this co-pay. On11/25/2015 I received a phone call from the collections department for Marcus Daly, stating I owed this co-pay. I asked her to look up my records as to payment The ladies name was [redacted] and she did look this up and told me I was correct and that she would mark as paid and not to worry it is taken care of. On 12/07/2015 I received another bill threatening collection.Desired Settlement: Ask Marcus Daly to follow up on the records and to notify me via letter that this has been done.

Business

Response:

Dear [redacted]: Thank you for the opportunity to review the concerns of this patient. Upon my review it is determined that he did indeed pay the $35 co-pay as he explains, but because of how his insurance company processed his claim (not applying a co-pay originally), those monies were moved to another encounter to apply to a balance owed. In October of this year, his insurance company reprocessed his claim again because of past co-pay issues and reapplied the $35 co-pay, therefore generating a statement due. In the end we owe him $15 and are processing this refund right now. I am sincerely sorry this person was so frustrated with this that he had to go to these lengths to get it resolved, but rest assured I am working on our internal processes to find out where the process broke to avoid future problems. I will be sending a letter with the refund check, once I get it, to the patient to further explain what happened, but would appreciate your confirmation that this email is sufficient communication with the Revdex.com to close this case. [redacted]Patient Financial Services Dept HeadMarcus Daly Memorial HospitalPhone: [redacted]Fax: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,