Marcus Evans Inc.

Initial Business Response /* (1000, 5, 2015/04/15) */
We would like to thank *** *** for notifying us of this matter
We do not train representatives to employ such tactics at Marcus EvansIn the call mentioned there was no intent to mislead or intimidate*** *** acted as an agent of
this company pursuant to the face to face meeting held between himself and Mr*** ***, Director of Business Development at IPMC, that took place at Marcus Evans' Chicago office in January of this yearIf Ms*** reacted with suspicion due to the word choice used by our agent in describing the nature of the proposal that was presented to IPMC, then we trust our agent made a considered decision in deciding to disengage the conversation
Following their meeting, a proposal was sent by Mr *** to Mr *** under the premise that it was to be included in the February budget for approval by COO *** *** and CEO *** ***
Due to complications having to do with internal production deadlines, it was necessary for Marcus Evans to cancel their offer prior to getting feedback from Mr***Notification was given by phone to Mr***Mr*** requested that we keep IPMC on a short-list in case any other opportunities arose
Such an opportunity did arise, which was the reason for ***'s callUpon discussion with Mr***, it was discovered that the previous budgeted item was not discussed - except but as a line item in the overall budget, which accounts for Ms***'s lack of knowledge
We do appreciate that sometimes information doesn't flow completely between all members of an organization
We also reject entirely the supposition that this call was misleading, or that tactics of intimidation were used, with clear evidence that there was a business history and case for the call
To us this seems a simple misunderstandingIf IPMC has additional need for clarification, we suggest to reach out directly
Initial Consumer Rebuttal /* (3000, 8, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I rejected and disputed their responseI have not received a reply, but believe it or not, received a call from another Marcus Evans representative yesterdayI would like to request being placed on a "do not call" listWe have a working relationship with one person at Marcus EvansWe want her to be the only one to contact us

Initial Business Response /* (1000, 6, 2015/07/28) */
Revdex.com,
Thank you for bringing this matter to our attentionWe are surprised by the feedback Mr*** has provided and will look to remedy the situation immediately
To begin, it will help to clarify that all of our
Summits (which host over executives globally each year) have the same standard VIP Cancellation/Substitution policy
It states: "VIP Pass Cancellation Policy - The value all summit attendees derive from attending the event is largely determined by us ensuring the highest level of executives are in attendanceTherefore we ask all VIP attendees to confirm their place with a valid credit card which will only be charged should they cancel their attendance without securing a suitable replacementRead the full terms & conditions below."
This policy is an important part of our business modelAll of our Summits are extremely high-level and very intimateEven one cancellation is noticeable when a Summit averages 30-DelegatesWe are clear during registration that this is a firm commitment and that you will be charged if you just waste the ticketThe cancellation & substitution policy is first mentioned over the phone, which would be the "cold call" Mr*** mentionsWhen we followed up with Mr*** after he indicated that he would like to attend the Summit, we repeated the policy verbally one more time prior to having him complete our online contract
It is surprising that Mr*** claims that he only verbally agreed to attend the Summit as he was also required to complete our online contract and enter in his credit card informationMr***, proceeded through all four steps of our VeriSign Secured RegistrationThe final step solely focused on agreeing to the terms & conditions of attendanceThis means that Mr*** indicated that he agreed to the cancellation & substitution policy at the top of the webpage where it is displayed in large font to ensure maximum understandingFurther, he agreed a second time to the policy when reviewing and accepting the overall terms & conditions stated below
Terms and Conditions
"If Delegate a) cancels this booking less than weeks before the date of the Event; b) cancels at any time if registration was less than weeks before the Event; or c) fails to materially attend any scheduled appointment or meeting, such cancellation or failure shall be a breach of this Agreement and a cancellation fee of US$ (less any delegate fee already paid)
Thank you again for bringing this matter to our attentionKindly let us know what additional information we may provide to ensure this complaint is resolved promptlyWe take great pride in our transparency and our reputation so we appreciate your assistance
Thank you again

Thank you very much for your notificationWe appreciate the opportunity the Revdex.com provides to allow us to respond to *** *** *** of *** *** SAC's complaintWe take feedback - particularly when it's in the negative - very seriouslyI'm pleased to tell you that *** ***
from marcus evans is now in contact with Mr *** againCurrently we're trying to re-establish if there is a suitable alternative to the original agreementFor us, 'suitable' is one that will satisfy his professional development needs in fullWe have a professional training course in our forward schedule but we're not in a position to confirm this as an option until the end of this month, June Although this will allow us to offer Mr *** a concrete solution within the timeframe you've given us, I wanted to assure you that we are already taking appropriate action to redeem this situation as quickly and as satisfactorily as possible for our client. I would urge Mr *** to copy me in any written correspondence on ***@marcusevanscy.com or to call me on +*** ** *** *** so I can ensure that a suitable agreement is reached in the shortest time possible.Thank you for your time and patience. ***

Initial Business Response /* (1000, 8, 2015/05/26) */
I had originally contacted Decision Maker (DM) at Medicaid Genius back in December 2014 for our February 2015 Longterm Care Summit. The company had a financial analysis and document management software which I thought would be valuable to our...

delegates on the platform. The DM showed a great deal of interest in our business model and saw the potential value of this platform. However, the DM mentioned that their software was still in the testing phase and a few bugs had to be ironed out before they are ready to launch it in the market so February 2015 summit was not going to work for them. At that point I briefly mentioned to the DM about our event which was going to take place in July 2015. He felt that July would make a lot more sense with regards to timing and the fact that their software would be ready for the market. We parted ways amicably and agreed to touch base in mid March to talk about July.
I put their file away and forgot about it until early April and that is when I remembered my conversation with him and decided to get in touch with him again. It was a struggle to say the least since the receptionist at Medicaid Genius kept hanging up on me whenever I called to ask for the DM. She thought I was selling Long term insurance and she kept telling me that they do not want to buy insurance from me. Finally, when I managed to explain to her the reason for my call, she passed me on to a non decision maker. The non DM and myself had a good conversation about the platform and he lead me into believing that he is one of the key decision makers on such initiatives. At the end of the call we decided that he will discuss the opportunity with the DM and we agreed to talk again in a week's time.
Since that call, I kept trying to get in touch with him and/or with the DM but was unable to do so. After a couple of weeks of trying I finally got hold of the non DM who was extremely curt when I asked him what was the feedback from their internal discussions. He told me they were not interested in moving forward with our July platform. However, when I tried to get a bit more clarity on the objection and tried to give the non DM the background to my conversation with the DM back in December, I found he lacked the same courtesy that I had observed from my previous conversations. Perhaps he was just having a bad day or just did not want to discuss any future opportunity with [redacted] Nevertheless, I was still not able to confirm whether he had even told the DM that I had honored my commitment to call him back mid-March. Either way and for whatever reason, I was not expecting anyone at Medicaid Genius, including the non DM, to be curt or rude after what I had considered to have been productive conversations previously.
There was no harassment and I only had 2-3 conversations with the non DM. After failing to confirm whether or not the main DM had been made aware of my call, I may have acted short on my last conversation with the non DM. For this I am regretful and I take full responsibility for my actions. However, I also feel that the non DM mislead me into believing that he was the "decision maker" when in fact I should have refrained from having a conversation with him after having undertaken with the actual DM to call him back directly.
Nevertheless, Medicaid Genius have now been removed from future consideration in attending any future events and I will not be contacting them again.