Marcus & Millichap

Only after contacting your services and The Virginia Dealer Board did I receive a refundIt took over a month to get my money back and am VERY dissatisfied with the business ownerAs far as I am concerned this is fraud or theftThey need to be penalized and my complaints should be public informationI will never recommend them to anyone and frankly I hope they lose everything for being such a shady [redacted] show [redacted] themAnd thanks for trying to helpThe Virginia Dealer Board handled the matter for me much more quickly I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer called me and complained about an exhaust leak Exhaust leaks may appear any time due torustI told him that I would help him even if it is not part of the Good Faith warranty that I gave him atthe time of purchaseThe customer was asked to wait for a couple of days until l hire a mechanic formy shopI told him that he will still pay the cost of fixing the muffler but it will be at wholesale pricebecause he will benefit from inside job cost savingsCustomer refused and said that he could not wait.Customer claims that I paid the inspector to pass the inspectionThis is a complete lie because he is aclose friend of the inspector and he was present at the inspection station with his dad during theinspection of the truck!!I have witnesses and his dad is a witness.Customer accused me of threatening him if he called me back or came to my officeI completely andabsolutely refute these accusations as a business owner it will never come across my mind to threaten acustomer because its illegal, bad business , unethical and against the dealer board rulesHe is mycustomer and he has every right to come to my office during business hours.Customer purchased the truck with a good faith warranty covering the engine and transmission notmufflerI'm willing to help him fix this muffler leak at wholesale price and purchaser has to pay thiscost.Regards [redacted] , Owner

Customer called me and complained about an exhaust leak . Exhaust leaks may appear any time due torust. I told him that I would help him even if it is not part of the Good Faith warranty that I gave him atthe time of purchase. The customer was asked to wait for a couple of days until l hire a...

mechanic formy shop. I told him that he will still pay the cost of fixing the muffler but it will be at wholesale pricebecause he will benefit from inside job cost savings. Customer refused and said that he could not wait.Customer claims that I paid the inspector to pass the inspection. This is a complete lie because he is aclose friend of the inspector and he was present at the inspection station with his dad during theinspection of the truck!!. I have witnesses and his dad is a witness.Customer accused me of threatening him if he called me back or came to my office. I completely andabsolutely refute these accusations as a business owner it will never come across my mind to threaten acustomer because its illegal, bad business , unethical and against the dealer board rules. He is mycustomer and he has every right to come to my office during business hours.Customer purchased the truck with a good faith warranty covering the engine and transmission notmuffler. I'm willing to help him fix this muffler leak at wholesale price and purchaser has to pay thiscost.Regards[redacted], Owner

Only after contacting your services and The Virginia Dealer Board did I receive a refund. It took over a month to get my money back and am VERY dissatisfied with the business owner. As far as I am concerned this is fraud or theft. They need to...

be penalized and my complaints should be public information. I will never recommend them to anyone and frankly I hope they lose everything for being such a shady [redacted] show. [redacted] them. And thanks for trying to help. The Virginia Dealer Board handled the matter for me much more quickly. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted]
We  are  in  receipt  of a  letter from  the  RevDex.com citing your complaint about 
the interaction you have bad with one of our agents, [redacted] have personally communicated 
with the agent and he will no...

longer be contacting you via phone call or e ail.
He hasn't called you since you asked him not to in early July. He had sent you an email before that 
time, which I believe you received after you asked not to be contacted any further.  Regardless, we 
have made note of your complaint. and again, you will not be contacted further,
[redacted]
Cc: Revdex.com

Refunded him the deposit.   Abdelkrim Elmouhib

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[While [redacted] may not call me anymore my number has simply been
passed to other agents who simply hang up on voicemail. Attached is the
most recent that actually left a message. The problem is not fixed. The
company just passes the buck to the next desperate agent starving for a
commission.]
Regards,
[redacted]