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Marengo Disposal

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Marengo Disposal Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12443810, and find that this resolution is satisfactory to me
Sincerely,
Agron ***

The resident canceled service on 9/02/16 (Friday) and we went to remove container on 9/16.  In the call she stated that it was only out for the day of pickup but she had pulled the can back in. She admitted it was her fault and agreed we did tell her to leave the can out.
 
When...

she received the October “reminder” invoice she called and stated that she has now placed the tote back out. We tried to remove again and it was not out a second time. During the call I had with her on 12/12 which we have reviewed and which lasted 9:00 minutes, she stated that she moved out of town and the property was sold. She said that the tote was not her responsibility since she placed it out. We did tell her that she did not placed it out the 1st time as asked and when we came out the second time it was not out again. She said that
 
would not be her responsibility, maybe a neighbor took it or the new residents have it. We explained that we would only be able to reverse the charge once the container was removed or by having the new property owners call in to start service.  We asked her to contact
 
the realtor to have the new tenants set the container out or to set up the service and if that happened we would be able to reverse the charge because this is a contracted area and they would have to use our services. We never heard from the new resident so we do not
 
know if she ever contacted the realtor or resident.  The call was polite until the last 15 seconds of the call when she made the comment wondering why we were making this difficult for her and that she was having a lawyer call us.  We acted in an appropriate manner and
 
made 2 attempts per her instructions to retrieve our property without success, so we feel that the balance is merited and this claim should be dismissed.

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Address: 1050 Greenlee St, Marengo, Illinois, United States, 60152-8246

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