Marhofer Chevrolet, Inc.

Final Consumer Response /* (2000, 6, 2015/11/06) */
SEE "MORE INFO"

Initial Business Response /* (1000, 5, 2015/06/30) */
Mr. [redacted] dropped his car off for repairs on May 19, 2015. When our manager moved the vehicle into the shop he noticed a strong smell, like sour milk, while inside the passenger compartment. He checked around the driver's area and did not...

notice anything that might be causing the smell. Later that morning our porter also noticed the smell and found some fast food wrappers in the interior. He removed them but did not investigate further.
It is not unusual for older vehicles that we work on to have foul odors. In hindsight, we should have contacted the customer to ask if he wanted to us investigate the smell further. Unfortunately that was not done.
As a result of this complaint we called Mr. [redacted] and apologized for not making him aware of the smell and offered to thoroughly clean his vehicle's interior and trunk and eliminate the odor. He subsequently brought the vehicle, to our shop, and we provided him with a no charge loaner car while we preformed the necessary cleaning. We believe that Mr. [redacted] was satisfied with the outcome.