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Mari Construction Group

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Mari Construction Group Reviews (2)

Thank you for the opportunity to respond to this issue. The customer has indicated to us on 11/9 that they have disputed the charge with their credit card company, so the established procedures with the credit card company has begun. Although the delivery service did not hang around or turn back to...

satisfy our customer after not being home to accept the delivery as there are other deliveries that need to be accomplished and the next day was already fully booked. [redacted] is a considerable distance from the majority of our deliveries and unfortunately the customer's request to re-delivery so quickly could not be accommodated.

Complaint: [redacted]
I am rejecting this response because:
I was home all day waiting for the delivery, the only reason I left my house was because the delivery guy called me and told to have cash ready for the delivery. No one told me that it was cash only. I told him I was going to get money from the bank and then he TOLD ME it would take him 30 minutes to get to my place. I went to the bank and they came about 15 minutes after we hung up. He did not wait for me, my neighbor even told him that I would be right back. He did not bother calling me and dint wait one minute. The store didn't even call me neither. It was a bunch of lies and going back and forth, had me on hold for over 30 minutes. I used a different phone and kept calling them no replies until it was too late for them to come back. I saw the white truck leaving my complex and he was ignoring my calls the whole time
HORRIBLE CUSTOMER SERVICE.
Regards,
[redacted]

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Address: 2075 West 54Terr., Hialeah, Florida, United States, 33016

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