Initial Business Response / [redacted] (1000, 8, 2015/06/23) */ I am writing in response to the complaint you have received from [redacted] regarding this matter The Board of Directors of the Devonwood Association has approved the roof and skylights to be replaced on Mr [redacted] building as well as another building at Devonwood; this is starting on June 29thThe Board has worked very diligently to obtain bids and approve one in a timely manner to move forward with this roof replacement project Per the documents of the Association, interior damages not covered by the Association insurance policy do fall back onto the owner through their individual HOpolicyAdditionally skylights are an owner matter to be responsible for as well, and this expense will be billed back to Mr [redacted] after the roof replacement project is completed We have been in constant contact with Mr [redacted] by giving him correspondence backup for the past years and answering numerous emails from him and his real estate agent Please contact me should you have any additional questions or need any additional backup regarding this information
Hello,My name is Nancy [redacted] and I am the Association's Manager since April 1, 2016. Prior to this date, the Association contracted with Gassen Company for monthly financial statements only. Mr. Gassen requested I respond to the complaint. I have attached recent correspondence... to Mr. [redacted] . It is the responsibility of the Board of Directors and the Management Agent (Gassen Company) to follow the Association's governing documents (Articles of Incorporation, Declaration and Bylaws). Mr. [redacted] , being a former President of the Board of Directors is aware of the legal responsibility, obligation and due diligence that the Association must follow.Mr. [redacted] apparently had two dogs and dogs are not allowed at the Association, this is a violation of the Association Rules. Mr. [redacted] was fined for non-compliance of the Association Rules.It is my understanding that his account was past due and because of the dog issue, legal counsel was necessary to try and resolve this matter. That apparently did not work. Per the governing documents, legal fees can be charged back to the owner's account.It is the intention of myself and of Mr. Tim [redacted] our Director of Operations, to contact Mr. [redacted] and request he meet with us face to face to attempt to resolve his disputes. This will require cooperation from Mr. [redacted] .Please contact me with any additional questions regarding this claim. We hope this response is satisfactory and that you will close the complaint. Thank you.Nancy ***, CMCA, AMSGassen Company###-###-####n***@gassen.com As
Dear RevDex.com, The complaint submitted by [redacted] St. [redacted] has been resolved with Ms. [redacted] . The $75 in late fees on her account have been removed. Because she is not showing in the Summit at Buck Hill records as an owner she was not receiving association mail or... notices. She has provided Gassen with documentation showing ownership in the home and Gassen has recommended she contact her county offices to verify she is on the homes warranty deed.The Board of Directors changed the late fee policy and late fee date in early 2016 and Ms. [redacted] did not receive the notice because she was not recognized as an owner but her roommate is listed as the owner. In the future she will receive association information as an owner.Thank you for your time, Kristi [redacted] , CMCA, AMSVice President, Association ManagementGassen Company
Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ I have attached a copy of the homeowner ledger which identifies was charge against the account and each payment that has been appliedThe charges are reflected as Monthly fee ort Special assessment and the payments are reflected as Lockbox Payment received and appear as credits ($)I have also attached copies of the payments as provided by the homeownerYou will note that both payments in question are applied against the accountMoney order # [redacted] in the amount of $was applied on February 10, Cashiers Check # [redacted] in the amount of $was applied on the account on March 10, I believe the problem exists because the homeowner often times sent in payments that resulted in credit balances, in effect paying aheadYou will note on the homeowner ledger no payments were received during the months of April or May Effectively those months were paid by the credit balances until the next payment was received on June 25, Although I do not know the intent of the homeowner when making payments I suspect at some point in time they felt they had paid ahead for the months of May and June when in fact they had notWhen asked to provide documentation of the payments they sent in the two (2) payments which are in fact applied to their account We will gladly waive any late fees incurred, which to date amount to a total of $However thisa does still leave a balance due on the accountIf there are other payments the homeowner feels were not applied to the account yet cashed all I need is a copy of the front and back of the check and we will reserach further Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This association has not told me how much I owe them specificallyOnly generic information has been relayed, and no further contact has been made by the associationI would also like to inquire about the $credit that was discussed verbally roughly days ago Final Business Response / [redacted] (4000, 11, 2015/09/08) */ The consumer has stated that a Mr [redacted] made reference that the account had over a $creditThere is no Mr [redacted] that works in our office so I do not know who would have made this statementHowever if you view the attached homeowner ledger, which I have again attached, there were various times when the consumer did in fact have a credit balanceThe credit balances are noted by numbers in parenthesisThe credit balances were caused by the consumer making additional payments against the accountThere was in fact a credit balance as of March 10, in the amount of $which appears on page of the homeowner ledgerThe credit balance was then used up during the months of April and MayContrary to what the consumer is stating there was no $credit as of days agoAgain this is evidenced by the attached homeowner ledger By removing the $in accumulated late fees the balance due as of this date $I am uncertain if this is what the consumer is asking for with the statement "this association has not told me how much I owe them specifically"The recurring monthly association fees are $per month which the consumer must be aware of since they have sent in $for the past few months
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: Dear Mr [redacted] ,Thank you for taking the time to look over this caseI'm definitely not satisfied with their responseI understand their justifications for their behavior, and the excessive attorney fees that come along with thatThe issue I have is that on their original letter informing me about the painting project, there wasn't a date of when the payment was dueIt seems unethical to hire a third party to collect the debt (which correspondence from the attorney ended up costing more than the actual painting bill) when there wasn't an official invoice with a due date to begin withI've lived in this townhouse for six years under Gassen, and I've never missed a monthly association fee; considering that I pay them $2,500/year, you'd think the least they could do is call or email me reminding me of the painting bill, instead of hiring a debt collectorFrom the time they sent the original letter up until they hired the debt collector, only about four months had passed (since I've consistently paid my association dues, that should indicate to them that I'm not trying to evade the painting bill)If there had been a due date, I would have paid it by then; if I had known they were going to hire a debt collector and incur unnecessary attorney fees, I would have paid it to prevent thatI have paid the painting bill in its entirety along with legal fees, and now all I am asking for is to get my $back.Thanks again for your timeI hope that Gassen can see my perspective on this.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/06/23) */ I am writing in response to the complaint you have received from [redacted] regarding this matter The Board of Directors of the Devonwood Association has approved the roof and skylights to be replaced on Mr [redacted] building as well as another building at Devonwood; this is starting on June 29thThe Board has worked very diligently to obtain bids and approve one in a timely manner to move forward with this roof replacement project Per the documents of the Association, interior damages not covered by the Association insurance policy do fall back onto the owner through their individual HOpolicyAdditionally skylights are an owner matter to be responsible for as well, and this expense will be billed back to Mr [redacted] after the roof replacement project is completed We have been in constant contact with Mr [redacted] by giving him correspondence backup for the past years and answering numerous emails from him and his real estate agent Please contact me should you have any additional questions or need any additional backup regarding this information
Good Morning, Please see the attached Three (3) documents in response to this claimThank you, Steven ***Association ManagerGassen Company
Hello,My name is Nancy [redacted] and I am the Association's Manager since April 1, 2016. Prior to this date, the Association contracted with Gassen Company for monthly financial statements only. Mr. Gassen requested I respond to the complaint. I have attached recent correspondence... to Mr. [redacted] . It is the responsibility of the Board of Directors and the Management Agent (Gassen Company) to follow the Association's governing documents (Articles of Incorporation, Declaration and Bylaws). Mr. [redacted] , being a former President of the Board of Directors is aware of the legal responsibility, obligation and due diligence that the Association must follow.Mr. [redacted] apparently had two dogs and dogs are not allowed at the Association, this is a violation of the Association Rules. Mr. [redacted] was fined for non-compliance of the Association Rules.It is my understanding that his account was past due and because of the dog issue, legal counsel was necessary to try and resolve this matter. That apparently did not work. Per the governing documents, legal fees can be charged back to the owner's account.It is the intention of myself and of Mr. Tim [redacted] our Director of Operations, to contact Mr. [redacted] and request he meet with us face to face to attempt to resolve his disputes. This will require cooperation from Mr. [redacted] .Please contact me with any additional questions regarding this claim. We hope this response is satisfactory and that you will close the complaint. Thank you.Nancy ***, CMCA, AMSGassen Company###-###-####n***@gassen.com As
Dear RevDex.com, The complaint submitted by [redacted] St. [redacted] has been resolved with Ms. [redacted] . The $75 in late fees on her account have been removed. Because she is not showing in the Summit at Buck Hill records as an owner she was not receiving association mail or... notices. She has provided Gassen with documentation showing ownership in the home and Gassen has recommended she contact her county offices to verify she is on the homes warranty deed.The Board of Directors changed the late fee policy and late fee date in early 2016 and Ms. [redacted] did not receive the notice because she was not recognized as an owner but her roommate is listed as the owner. In the future she will receive association information as an owner.Thank you for your time, Kristi [redacted] , CMCA, AMSVice President, Association ManagementGassen Company
Initial Business Response / [redacted] (1000, 6, 2015/08/28) */ I have attached a copy of the homeowner ledger which identifies was charge against the account and each payment that has been appliedThe charges are reflected as Monthly fee ort Special assessment and the payments are reflected as Lockbox Payment received and appear as credits ($)I have also attached copies of the payments as provided by the homeownerYou will note that both payments in question are applied against the accountMoney order # [redacted] in the amount of $was applied on February 10, Cashiers Check # [redacted] in the amount of $was applied on the account on March 10, I believe the problem exists because the homeowner often times sent in payments that resulted in credit balances, in effect paying aheadYou will note on the homeowner ledger no payments were received during the months of April or May Effectively those months were paid by the credit balances until the next payment was received on June 25, Although I do not know the intent of the homeowner when making payments I suspect at some point in time they felt they had paid ahead for the months of May and June when in fact they had notWhen asked to provide documentation of the payments they sent in the two (2) payments which are in fact applied to their account We will gladly waive any late fees incurred, which to date amount to a total of $However thisa does still leave a balance due on the accountIf there are other payments the homeowner feels were not applied to the account yet cashed all I need is a copy of the front and back of the check and we will reserach further Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This association has not told me how much I owe them specificallyOnly generic information has been relayed, and no further contact has been made by the associationI would also like to inquire about the $credit that was discussed verbally roughly days ago Final Business Response / [redacted] (4000, 11, 2015/09/08) */ The consumer has stated that a Mr [redacted] made reference that the account had over a $creditThere is no Mr [redacted] that works in our office so I do not know who would have made this statementHowever if you view the attached homeowner ledger, which I have again attached, there were various times when the consumer did in fact have a credit balanceThe credit balances are noted by numbers in parenthesisThe credit balances were caused by the consumer making additional payments against the accountThere was in fact a credit balance as of March 10, in the amount of $which appears on page of the homeowner ledgerThe credit balance was then used up during the months of April and MayContrary to what the consumer is stating there was no $credit as of days agoAgain this is evidenced by the attached homeowner ledger By removing the $in accumulated late fees the balance due as of this date $I am uncertain if this is what the consumer is asking for with the statement "this association has not told me how much I owe them specifically"The recurring monthly association fees are $per month which the consumer must be aware of since they have sent in $for the past few months
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because: Dear Mr [redacted] ,Thank you for taking the time to look over this caseI'm definitely not satisfied with their responseI understand their justifications for their behavior, and the excessive attorney fees that come along with thatThe issue I have is that on their original letter informing me about the painting project, there wasn't a date of when the payment was dueIt seems unethical to hire a third party to collect the debt (which correspondence from the attorney ended up costing more than the actual painting bill) when there wasn't an official invoice with a due date to begin withI've lived in this townhouse for six years under Gassen, and I've never missed a monthly association fee; considering that I pay them $2,500/year, you'd think the least they could do is call or email me reminding me of the painting bill, instead of hiring a debt collectorFrom the time they sent the original letter up until they hired the debt collector, only about four months had passed (since I've consistently paid my association dues, that should indicate to them that I'm not trying to evade the painting bill)If there had been a due date, I would have paid it by then; if I had known they were going to hire a debt collector and incur unnecessary attorney fees, I would have paid it to prevent thatI have paid the painting bill in its entirety along with legal fees, and now all I am asking for is to get my $back.Thanks again for your timeI hope that Gassen can see my perspective on this.Sincerely, [redacted]