Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
The customer has been in communication with us since 07/09/ We have received no phone calls from this customer since 11/17/ We have responded to all customer inquiries and regret that the customer has been so upset over the past week A refund was issued before receiving the Revdex.com complaint dated 9/8/ The refund should appear on the customer credit card by Thursday 09/10/ The following is a detailed history of customer inquiries and our responses starting 07/09/ I still haven't received my ordermessages [redacted] < [redacted] @gmail.com> Thu, Jul 9, at 1:PM To: [email protected] I still haven’t received my order, Could you please check on it, Thanks Our Response Friday 07/17/15: Freeling CustomerCare Fri, Jul 17, at 9:PM To: [redacted] < [redacted] @gmail.com> Hey ***l, Sorry for the delay with your order and responding to you We are still dealing with the same issues that plagued during the past year We thought they would be resolved by now but not yet It is damn hot where you are located! We expect to ship your order within the next ten days or sooner if possible Again, our apologies for the delays With Best Regards,Brian ***Peanut Free Planet Customer response Monday 07/20/15: [redacted] < [redacted] @gmail.com> Mon, Jul 20, at 10:AM To: Freeling CustomerCare I would like to add a couple items that were out of stock but are now in stockI also wanted to check and make sure I ordered the coolerPlease call me at [redacted] thanks ***l Our Response Monday 07/20/15: Freeling CustomerCare Mon, Jul 20, at 11:AMTo: [redacted] < [redacted] @gmail.com>***l, Yes you did order a cooler What items would you like to add? And only other thing I need to add is the digit security code for your Discover card Denise Customer Response Tuesday 07/21/15: [redacted] < [redacted] @gmail.com> Tue, Jul 21, at 10:AM To: Freeling CustomerCare Actually never mind Customer Response Thursday 08/13/15: Extremely disappointed that I haven't received my order from Jun messages [redacted] < [redacted] @gmail.com> Thu, Aug 13, at 11:AM To: Freeling CustomerCare I still haven't received my order and I paid for it on Jun for the amount of through PayPalI was told it was going to be shipped on July It now the middle of AugustMy kids are super disappointed and ask me several times a day about thisI paid for the cooler alsoI'm not really sure what going on? I have ordered from you for years and I'm extremely frustrated at this point ***l Our Response Thursday 08/13/15: Freeling CustomerCare Thu, Aug 13, at 12:PM To: [redacted] < [redacted] @gmail.com> ***l, We are still behind with orders especially those with items from Canada (Nestle, Mars, Quaker) We are getting items in but not enough to work thru the back log of orders we have This has been a very frustrating several months We will ship your order just as soon as we can We did not anticipate this taking so long - thought we would be thru this by now I am sorry for this long delay Denise Customer Response 09/03/15: Still not received my order from June messages [redacted] < [redacted] @gmail.com> Thu, Sep 3, at 8:AM To: "[email protected]" I have called and emailed you several times about my orderIf you do have stock of the items and can process it can you add two orders of milk chocolate skippers and add it to the credit cardIf your not able to process the order anytime soon could you please credit back the credit card for the full amount***l Our Response 09/03/15: Freeling CustomerCare Thu, Sep 3, at 10:AMTo: [redacted] < [redacted] @gmail.com>***l, I can add the skippers to your order All I need is the digit code on the front of your Discover card Also - want to make sure you did receive my email from 8/- we are still in this same senerio Denise Shortly after this response was sent, Denise left for the weekend to put her mother into assisted living Customer Response 09/03/15: [redacted] < [redacted] @gmail.com> Thu, Sep 3, at 1:PM To: Freeling CustomerCare When does it look like you can ship it out? If it's going to be another month I think I will cancel the order and get a refund We did not respond to this email Customer Response 12:08pm 09/04/15: Cancel the ordermessages [redacted] < [redacted] @gmail.com> Fri, Sep 4, at 12:PM To: Freeling CustomerCare Please cancel the order and credit back my credit card for the amount of $I don't believe that you'll ever actually send out my order from June ***l Customer Response 12:30pm 09/04/15: Please cancel my order from June message [redacted] < [redacted] @gmail.com> Fri, Sep 4, at 12:PM To: Freeling CustomerCare If I don't get a refund I will file a claim against you with the Revdex.com and my credit cardI see you already have several claims against youI don't know if your going out of business or what? Even though I have ordered from you for years and have spent quite a bit, I can see that you are not going to ever make good on my order and don't feel comfortable ever ordering from your company againPlease refund my credit card from June for the amount of $ ***l The customer filed the Revdex.com complaint 01:08:46pm 09/04/ Our response after Observing a succession of emails from the customer and not seeing the 12:email: Freeling CustomerCare Fri, Sep 4, at 1:PM To: [redacted] < [redacted] @gmail.com> Hi ***l, Denise left yesterday before you sent your reply to put her mother in assisted living She is out until at least Monday She is not ignoring you We have every intention of filling your order if you will allow us to do it The past year has been extremely difficult for Heather and I personally and professionally and we are sorry that orders and customer service have been affected If you would like us to fill the order, please let us know If you would like a refund, we cam do that as well With Best Regards,Brian ***Peanut Free Planet Customer's final response 16:38pm 09/04/15: YES Cancel the order and refund my credit card as soon as possiblemessage [redacted] < [redacted] @gmail.com> Fri, Sep 4, at 4:PM To: Freeling CustomerCare If items are out of stock you can’t even order them from your website periodIt has been three months now since my orderYou personally said it would go out within ten days back in JulyI’m really sorry about Denise’s mother and your personal problemsI really don’t understand why I was allowed to even purchase this items to begin with and given hope they would actually arriveMy money has been held for three months nowI’m so upset and disgusted by the whole thingIt all started back in June when I was trying to order candy bars for my daughter and her friendsThis was for her birthday back in JuneShe has asked over and over again and checked the front step like one hundred times YES I WANT A REFUND!!!!!!!!!!!!!!!!!!!!!! I’m furious that my daughter has not received her items when she doesn’t have may other options that she can eatIt was extremely embarrassing to not have this items for her partyI thought your company was awesome a few years ago and I’m just totally disgustedI only wrote this because I wanted you to know that your actions actually hurt peoplePlease refund my credit card as soon as possible We processed the refund on 09/08/at 11:52am before receiving the Revdex.com complaint Payment Date Payment Type Payment Amount Paid Via09/08/11: CREDIT $ Discover [redacted] AuthCodeTransID [redacted] We are sorry that all this has occured and wish that we would have been able to ship the customer order in a timely manner
I am unable to get a response regarding my order from april and the order before that took months to deliver and I thought it was just a one time issue Nobody answers the phone line or returns calls, the live chat option on their website says nobody is available and no emails are returned Order says processing so it cannot be changed or canceled
I have purchased from this company several times for peanut free products for my year old who has a life threatening peanut allergyThey have always sent superb productsOnce they even called me before shipping my item when they saw I lived in Florida to recommend a cooler box for that time of year Only in did I not receive my product after a few monthsI emailed the company and did receive a reply explaining they were having major issues receiving their products in from their sources and that they were feverishly working to respond to upset customersI eventually did receive the order Give this company a breakThey have been stellar in the past and it appears to me came upon some hardships which most small companies do
Just like the complaint listed by the prior person, we also submitted an order and have not heard anything about it
Our order is only days old, however
There are phone numbers associated with this company, and all seem to either be disconnected, or the voice mail boxes are full
They are: 317-219-3795, 317-770-9059, and 317-910-
We have ordered from them in the past, about years ago, and did receive our product
Here is what I am doing now: I have done a GooglePlanet search of their street address, and am contacting businesses around them, and some local business persons in Noblesville are trying to ask the people that will hopefully show up for work there one day, whether or not the business is open or if it is out of business, now
I guess I am going to try to cancel my on-line order, as well
There are other websites to order similar products from, and I guess we will place our order elsewhere
I placed an order for Halloween candy for my daughter on 10/My credit card was charged on 10/On 10/14, I emailed them asking where my order was, with no responseOn 10/I called looking for the same informationTheir voicemail said to send an email, which I already didToday, 10/I decided to ask my credit card company for helpWithin a few hours of contacting my credit card company I heard from Peanut Free Planet telling me they are having trouble getting shipments from Canada, therefore they can't ship to customers since they don't have productThey should not be charging my credit card for product they can't shipI will never use them again and I would never recommend them to anyone
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI took days to respond? I was contacting my credit card companyYou took WEEKS to respond and not until after I opened a complaint! I got my refund, but this company has SERIOUS issues and many complaints on their facebook page stating the same kind of problem I had.
Regards,*** *** %
While we regret that we were not able to satisfy the customer's demands, we must clarify a few thingsAt no time was the order canceled nor was the customer's history deletedThis is a material misrepresentationThe customer acknowledges the order still being open in her phone
message dated 10/The customer charged back the order the same day she placed this Revdex.com complaint, leaving our company no time to respond to the complaintThe customer was disingenuous in her request for a refundDate : Oct 06:32:PM From : *** *** (***) To : Brian *** (131721***)
"Hi this is *** *** regarding order number
***I have already sent an email did not receive a reply and I
ordered on September It's been almost a month it's in the status is
still processingI would like to hear back from you regarding this
orderIf it's delayed and I will receive it as long as I know that
that's fine and if I do not hear from you by Monday I am gonna put a
dispute on my credit card since I have attempted to both call and email
with no responseThank you."
The customer was contacted on 10/via phone to see if she wanted her order for Halloween, but she declined
I ordered products in October from Peanut-Free Planet as I have done for a few years now, but after receiving an order confirmation from them in October, I have not been able to contact them My check was posted in October for the products I ordered I guess this is just another warning to consumers not to do business with this company If they have gone out of business, I guess it's a moot point now I have left a phone message, e-mailed them four times, and am very frustrated that a company can just ignore their customers with no consequences!
This only happened to me once before with a magazine company where we live in CA They took my money for an extended subscription, and that was the last I ever heard from them No refund, no magazines!
I placed an order 10/14/15, status is " processing" weeks later but I have been chargedNo response to emails, live chat or phone calls I will now stop payment on my credit cardToo badSounds like this company is having trouble getting products but at least they could do is let the customers know and not charge until the order has shipped
An email was received on Memorial Day May 26th that we did not respond to until June 19th:*** *** Tue, May 26, at 12:PMTo: Customer
Service Hello, I placed my order back on April Order number is 7699. Today is May 26th and I have not yet received my order. Your order tracking system states order is processing. Please update me on my order. This is unacceptable that I have waited this long and no communication from your businessThank You*** ***In the interim, a chat was received on 5/29/15:Name: *** Email: ***@gmail.com Time: 2015-05-08:32:22Page Title: Peanut Free Planet: Peanut Free and Nut Free Candy and SnacksPage Url: https://www.peanutfreeplanet.com/orders.aspIP: ***Location: Abington, Massachusetts, United StatesClient: Win7/ IE11/ en-USSubject: 79699Message: WHERE IS MY ORDER 79699? It's been almost months and you have not responded to my emails!! I am very disappointedYou charged me and have FAILED to deliver my bproducts that were in stock!!!! I want an answer on my order
Unbeknownst to us, the customer also initiated a complaint with the Revdex.com on the same day asking for her order to be cancelledHer desire to cancel the order was not communicated in the email exchange with us.This is our delayed reply on June 19th:Freeling CustomerCare Jun 19 to *** ***,I am very sorry for the delay in repsonding to you about your order. I am very behind with emails. We have gotten completely over sold on the item we get from Canada (Quaker, Nestle, Mars, Presidents Choice) and have had unexpected delays getting product back in. This has created a huge back log of orders we have to fill once product does come in. The good news I just got some product in yesterday and getting more in this weekend so we are starting to work on our back log of orders. I do have your order pulled now but won't ship until Monday due to the temperatures - don't want it sitting some where warm over the weekend. We will include a cold pack with the order due to the temps (cost on us due to the delay)Again I am very sorry for this delay - not something we had anticipated taking this long - trying to get back on top as quickly as we can. You'll get shipping information via email once a label is printed for it on Monday.Denise
The order was shipped out apparently short a few items and we received this response from the customer:*** *** Jun 24 to Freeling Dear Denise, My order arrived today, however I am still missing items. Please review my order . I order packages and was charged for packages of Nestle Kit Kat snack size package and packages of the Vermont Nut Free Candy Melts. Today, my order only had one package of each. Please refund me for the portion of the order I did not receive. Please respond to my email with confirmation of my refund
We responded with the intent of refunding the customer: Freeling CustomerCare Jun 25 to *** ***,I am sorry about that - I guess with all the delays we had we forgot how to count to 2. I have given you a refund of $for the missing items.DeniseUnfortunately the credit card was not immediately refunded and the check did not go out until 8/26/after the invoice was located
We are sorry for the many delays and consternation that we have caused this customer and have taken many steps to alleviate the issues that led to the delays in responding to customer information requests
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meOnly if a check for double the amount is sent, will I accept the orderI had to buy these items from another company
Regards,
*** ***
Hello,
My family and I have been waiting on this order (***) for over weeksI sent a message asking about it's status and received an answer days ago saying there was a backlogI have since inquired again and received no answer
I am disappointed because this order WAS going to be for my son for Halloween (as you promise to ship out within day of ordering)
I understand backlogs but I am most upset about NEVER receiving ANY message that the order would be delayed, much less weeks delayed, and with no further updatesYet, our money was collected at that time (10/26/15)
I am asking for an update on shipping todayIf that cannot be provided, I would like a refund on my order We may try again to order with your company in the future, but this experience is souring us on your offerings and customer service
I would appreciate a response ASAP
Thank You,
*** ***
We received two phone calls from this customer that went unreturned. We can not find any emails from her since 8/13/14. Her paperwork was inadvertently misplaced after the partial order was shipped out to her. We have since modified our phone message asking that...
customers please send email as it provides a greater level of service to the customer and can be completed in a more timely manner. We have also modified how paperwork is handled in an instance such as this.
A partial shipment of the customer order was sent on 2/25/15.
We apologize for the delay refunding the remaining portion of the order.
We contacted the customer by phone and email on 8/25/15 and 8/26/15 and have not received a return email or voicemail.
We have offered to refund the missing items by mailing a check or sending the refund through PayPal.
If the customer would like a refund by check, we need to verify the address.
We need the customer to contact us regarding the refund before we can proceed.
I have previously ordered from this company with great results. However, my most recent order in February still has not been processing although it is charged on my credit card. No return emails, no calls back, no live chat. I can't get a response from the company. Very disappointed.
We received an email from this customer on 8/21. We have no record of an email from 8/20. There was no one responding to email over the weekend. We are sorry for the delay with the order. We are still dealing with issues that have plagued our company since last summer. We are reaching out to the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I am unable to get a response regarding my order from april and the order before that took months to deliver and I thought it was just a one time issue. Nobody answers the phone line or returns calls, the live chat option on their website says nobody is available and no emails are returned. Order says processing so it cannot be changed or canceled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
The customer has been in communication with us since 07/09/ We have received no phone calls from this customer since 11/17/ We have responded to all customer inquiries and regret that the customer has been so upset over the past week A refund was issued before receiving the Revdex.com complaint dated 9/8/ The refund should appear on the customer credit card by Thursday 09/10/ The following is a detailed history of customer inquiries and our responses starting 07/09/ I still haven't received my ordermessages [redacted] < [redacted] @gmail.com> Thu, Jul 9, at 1:PM To: [email protected] I still haven’t received my order, Could you please check on it, Thanks Our Response Friday 07/17/15: Freeling CustomerCare Fri, Jul 17, at 9:PM To: [redacted] < [redacted] @gmail.com> Hey ***l, Sorry for the delay with your order and responding to you We are still dealing with the same issues that plagued during the past year We thought they would be resolved by now but not yet It is damn hot where you are located! We expect to ship your order within the next ten days or sooner if possible Again, our apologies for the delays With Best Regards,Brian ***Peanut Free Planet Customer response Monday 07/20/15: [redacted] < [redacted] @gmail.com> Mon, Jul 20, at 10:AM To: Freeling CustomerCare I would like to add a couple items that were out of stock but are now in stockI also wanted to check and make sure I ordered the coolerPlease call me at [redacted] thanks ***l Our Response Monday 07/20/15: Freeling CustomerCare Mon, Jul 20, at 11:AMTo: [redacted] < [redacted] @gmail.com>***l, Yes you did order a cooler What items would you like to add? And only other thing I need to add is the digit security code for your Discover card Denise Customer Response Tuesday 07/21/15: [redacted] < [redacted] @gmail.com> Tue, Jul 21, at 10:AM To: Freeling CustomerCare Actually never mind Customer Response Thursday 08/13/15: Extremely disappointed that I haven't received my order from Jun messages [redacted] < [redacted] @gmail.com> Thu, Aug 13, at 11:AM To: Freeling CustomerCare I still haven't received my order and I paid for it on Jun for the amount of through PayPalI was told it was going to be shipped on July It now the middle of AugustMy kids are super disappointed and ask me several times a day about thisI paid for the cooler alsoI'm not really sure what going on? I have ordered from you for years and I'm extremely frustrated at this point ***l Our Response Thursday 08/13/15: Freeling CustomerCare Thu, Aug 13, at 12:PM To: [redacted] < [redacted] @gmail.com> ***l, We are still behind with orders especially those with items from Canada (Nestle, Mars, Quaker) We are getting items in but not enough to work thru the back log of orders we have This has been a very frustrating several months We will ship your order just as soon as we can We did not anticipate this taking so long - thought we would be thru this by now I am sorry for this long delay Denise Customer Response 09/03/15: Still not received my order from June messages [redacted] < [redacted] @gmail.com> Thu, Sep 3, at 8:AM To: "[email protected]" I have called and emailed you several times about my orderIf you do have stock of the items and can process it can you add two orders of milk chocolate skippers and add it to the credit cardIf your not able to process the order anytime soon could you please credit back the credit card for the full amount***l Our Response 09/03/15: Freeling CustomerCare Thu, Sep 3, at 10:AMTo: [redacted] < [redacted] @gmail.com>***l, I can add the skippers to your order All I need is the digit code on the front of your Discover card Also - want to make sure you did receive my email from 8/- we are still in this same senerio Denise Shortly after this response was sent, Denise left for the weekend to put her mother into assisted living Customer Response 09/03/15: [redacted] < [redacted] @gmail.com> Thu, Sep 3, at 1:PM To: Freeling CustomerCare When does it look like you can ship it out? If it's going to be another month I think I will cancel the order and get a refund We did not respond to this email Customer Response 12:08pm 09/04/15: Cancel the ordermessages [redacted] < [redacted] @gmail.com> Fri, Sep 4, at 12:PM To: Freeling CustomerCare Please cancel the order and credit back my credit card for the amount of $I don't believe that you'll ever actually send out my order from June ***l Customer Response 12:30pm 09/04/15: Please cancel my order from June message [redacted] < [redacted] @gmail.com> Fri, Sep 4, at 12:PM To: Freeling CustomerCare If I don't get a refund I will file a claim against you with the Revdex.com and my credit cardI see you already have several claims against youI don't know if your going out of business or what? Even though I have ordered from you for years and have spent quite a bit, I can see that you are not going to ever make good on my order and don't feel comfortable ever ordering from your company againPlease refund my credit card from June for the amount of $ ***l The customer filed the Revdex.com complaint 01:08:46pm 09/04/ Our response after Observing a succession of emails from the customer and not seeing the 12:email: Freeling CustomerCare Fri, Sep 4, at 1:PM To: [redacted] < [redacted] @gmail.com> Hi ***l, Denise left yesterday before you sent your reply to put her mother in assisted living She is out until at least Monday She is not ignoring you We have every intention of filling your order if you will allow us to do it The past year has been extremely difficult for Heather and I personally and professionally and we are sorry that orders and customer service have been affected If you would like us to fill the order, please let us know If you would like a refund, we cam do that as well With Best Regards,Brian ***Peanut Free Planet Customer's final response 16:38pm 09/04/15: YES Cancel the order and refund my credit card as soon as possiblemessage [redacted] < [redacted] @gmail.com> Fri, Sep 4, at 4:PM To: Freeling CustomerCare If items are out of stock you can’t even order them from your website periodIt has been three months now since my orderYou personally said it would go out within ten days back in JulyI’m really sorry about Denise’s mother and your personal problemsI really don’t understand why I was allowed to even purchase this items to begin with and given hope they would actually arriveMy money has been held for three months nowI’m so upset and disgusted by the whole thingIt all started back in June when I was trying to order candy bars for my daughter and her friendsThis was for her birthday back in JuneShe has asked over and over again and checked the front step like one hundred times YES I WANT A REFUND!!!!!!!!!!!!!!!!!!!!!! I’m furious that my daughter has not received her items when she doesn’t have may other options that she can eatIt was extremely embarrassing to not have this items for her partyI thought your company was awesome a few years ago and I’m just totally disgustedI only wrote this because I wanted you to know that your actions actually hurt peoplePlease refund my credit card as soon as possible We processed the refund on 09/08/at 11:52am before receiving the Revdex.com complaint Payment Date Payment Type Payment Amount Paid Via09/08/11: CREDIT $ Discover [redacted] AuthCodeTransID [redacted] We are sorry that all this has occured and wish that we would have been able to ship the customer order in a timely manner
I am unable to get a response regarding my order from april and the order before that took months to deliver and I thought it was just a one time issue Nobody answers the phone line or returns calls, the live chat option on their website says nobody is available and no emails are returned Order says processing so it cannot be changed or canceled
I have purchased from this company several times for peanut free products for my year old who has a life threatening peanut allergyThey have always sent superb productsOnce they even called me before shipping my item when they saw I lived in Florida to recommend a cooler box for that time of year Only in did I not receive my product after a few monthsI emailed the company and did receive a reply explaining they were having major issues receiving their products in from their sources and that they were feverishly working to respond to upset customersI eventually did receive the order Give this company a breakThey have been stellar in the past and it appears to me came upon some hardships which most small companies do
Just like the complaint listed by the prior person, we also submitted an order and have not heard anything about it
Our order is only days old, however
There are phone numbers associated with this company, and all seem to either be disconnected, or the voice mail boxes are full
They are: 317-219-3795, 317-770-9059, and 317-910-
We have ordered from them in the past, about years ago, and did receive our product
Here is what I am doing now: I have done a GooglePlanet search of their street address, and am contacting businesses around them, and some local business persons in Noblesville are trying to ask the people that will hopefully show up for work there one day, whether or not the business is open or if it is out of business, now
I guess I am going to try to cancel my on-line order, as well
There are other websites to order similar products from, and I guess we will place our order elsewhere
I placed an order for Halloween candy for my daughter on 10/My credit card was charged on 10/On 10/14, I emailed them asking where my order was, with no responseOn 10/I called looking for the same informationTheir voicemail said to send an email, which I already didToday, 10/I decided to ask my credit card company for helpWithin a few hours of contacting my credit card company I heard from Peanut Free Planet telling me they are having trouble getting shipments from Canada, therefore they can't ship to customers since they don't have productThey should not be charging my credit card for product they can't shipI will never use them again and I would never recommend them to anyone
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI took days to respond? I was contacting my credit card companyYou took WEEKS to respond and not until after I opened a complaint! I got my refund, but this company has SERIOUS issues and many complaints on their facebook page stating the same kind of problem I had.
Regards,*** *** %
While we regret that we were not able to satisfy the customer's demands, we must clarify a few thingsAt no time was the order canceled nor was the customer's history deletedThis is a material misrepresentationThe customer acknowledges the order still being open in her phone
message dated 10/The customer charged back the order the same day she placed this Revdex.com complaint, leaving our company no time to respond to the complaintThe customer was disingenuous in her request for a refundDate : Oct 06:32:PM From : *** *** (***) To : Brian *** (131721***)
"Hi this is *** *** regarding order number
***I have already sent an email did not receive a reply and I
ordered on September It's been almost a month it's in the status is
still processingI would like to hear back from you regarding this
orderIf it's delayed and I will receive it as long as I know that
that's fine and if I do not hear from you by Monday I am gonna put a
dispute on my credit card since I have attempted to both call and email
with no responseThank you."
The customer was contacted on 10/via phone to see if she wanted her order for Halloween, but she declined
I ordered products in October from Peanut-Free Planet as I have done for a few years now, but after receiving an order confirmation from them in October, I have not been able to contact them My check was posted in October for the products I ordered I guess this is just another warning to consumers not to do business with this company If they have gone out of business, I guess it's a moot point now I have left a phone message, e-mailed them four times, and am very frustrated that a company can just ignore their customers with no consequences!
This only happened to me once before with a magazine company where we live in CA They took my money for an extended subscription, and that was the last I ever heard from them No refund, no magazines!
I placed an order 10/14/15, status is " processing" weeks later but I have been chargedNo response to emails, live chat or phone calls I will now stop payment on my credit cardToo badSounds like this company is having trouble getting products but at least they could do is let the customers know and not charge until the order has shipped
An email was received on Memorial Day May 26th that we did not respond to until June 19th:*** *** Tue, May 26, at 12:PMTo: Customer
Service Hello, I placed my order back on April Order number is 7699. Today is May 26th and I have not yet received my order. Your order tracking system states order is processing. Please update me on my order. This is unacceptable that I have waited this long and no communication from your businessThank You*** ***In the interim, a chat was received on 5/29/15:Name: *** Email: ***@gmail.com Time: 2015-05-08:32:22Page Title: Peanut Free Planet: Peanut Free and Nut Free Candy and SnacksPage Url: https://www.peanutfreeplanet.com/orders.aspIP: ***Location: Abington, Massachusetts, United StatesClient: Win7/ IE11/ en-USSubject: 79699Message: WHERE IS MY ORDER 79699? It's been almost months and you have not responded to my emails!! I am very disappointedYou charged me and have FAILED to deliver my bproducts that were in stock!!!! I want an answer on my order
Unbeknownst to us, the customer also initiated a complaint with the Revdex.com on the same day asking for her order to be cancelledHer desire to cancel the order was not communicated in the email exchange with us.This is our delayed reply on June 19th:Freeling CustomerCare Jun 19 to *** ***,I am very sorry for the delay in repsonding to you about your order. I am very behind with emails. We have gotten completely over sold on the item we get from Canada (Quaker, Nestle, Mars, Presidents Choice) and have had unexpected delays getting product back in. This has created a huge back log of orders we have to fill once product does come in. The good news I just got some product in yesterday and getting more in this weekend so we are starting to work on our back log of orders. I do have your order pulled now but won't ship until Monday due to the temperatures - don't want it sitting some where warm over the weekend. We will include a cold pack with the order due to the temps (cost on us due to the delay)Again I am very sorry for this delay - not something we had anticipated taking this long - trying to get back on top as quickly as we can. You'll get shipping information via email once a label is printed for it on Monday.Denise
The order was shipped out apparently short a few items and we received this response from the customer:*** *** Jun 24 to Freeling Dear Denise, My order arrived today, however I am still missing items. Please review my order . I order packages and was charged for packages of Nestle Kit Kat snack size package and packages of the Vermont Nut Free Candy Melts. Today, my order only had one package of each. Please refund me for the portion of the order I did not receive. Please respond to my email with confirmation of my refund
We responded with the intent of refunding the customer: Freeling CustomerCare Jun 25 to *** ***,I am sorry about that - I guess with all the delays we had we forgot how to count to 2. I have given you a refund of $for the missing items.DeniseUnfortunately the credit card was not immediately refunded and the check did not go out until 8/26/after the invoice was located
We are sorry for the many delays and consternation that we have caused this customer and have taken many steps to alleviate the issues that led to the delays in responding to customer information requests
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meOnly if a check for double the amount is sent, will I accept the orderI had to buy these items from another company
Regards,
*** ***
Terrible serviceI placed an order, called to check on it, never received a response, emailed, no responseIt finally shipped a month later
Hello,
My family and I have been waiting on this order (***) for over weeksI sent a message asking about it's status and received an answer days ago saying there was a backlogI have since inquired again and received no answer
I am disappointed because this order WAS going to be for my son for Halloween (as you promise to ship out within day of ordering)
I understand backlogs but I am most upset about NEVER receiving ANY message that the order would be delayed, much less weeks delayed, and with no further updatesYet, our money was collected at that time (10/26/15)
I am asking for an update on shipping todayIf that cannot be provided, I would like a refund on my order We may try again to order with your company in the future, but this experience is souring us on your offerings and customer service
I would appreciate a response ASAP
Thank You,
*** ***
We received two phone calls from this customer that went unreturned. We can not find any emails from her since 8/13/14. Her paperwork was inadvertently misplaced after the partial order was shipped out to her. We have since modified our phone message asking that...
customers please send email as it provides a greater level of service to the customer and can be completed in a more timely manner. We have also modified how paperwork is handled in an instance such as this.
A partial shipment of the customer order was sent on 2/25/15.
We apologize for the delay refunding the remaining portion of the order.
We contacted the customer by phone and email on 8/25/15 and 8/26/15 and have not received a return email or voicemail.
We have offered to refund the missing items by mailing a check or sending the refund through PayPal.
If the customer would like a refund by check, we need to verify the address.
We need the customer to contact us regarding the refund before we can proceed.
I have previously ordered from this company with great results. However, my most recent order in February still has not been processing although it is charged on my credit card. No return emails, no calls back, no live chat. I can't get a response from the company. Very disappointed.
We received an email from this customer on 8/21. We have no record of an email from 8/20. There was no one responding to email over the weekend. We are sorry for the delay with the order. We are still dealing with issues that have plagued our company since last summer. We are reaching out to the...
customer today to resolve the situation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
I am unable to get a response regarding my order from april and the order before that took months to deliver and I thought it was just a one time issue. Nobody answers the phone line or returns calls, the live chat option on their website says nobody is available and no emails are returned. Order says processing so it cannot be changed or canceled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]