The processing of the paperwork was in fact delayed due to a change in personnelMrG*** was not the originating Finance Manager on the refinancing paperwork and the previous Manager had not submitted the paperwork for processingWe offer these details as an explanation and not as an excuse
We regret the error and are committed to working with US Bank to rectify any adverse reporting to Mr***s credit score due to the delayIn addition, we will be issuing a refund check payable to Mr*** for the $charged for late fees
The processing of the paperwork was in fact delayed due to a change in personnelMrG*** was not the originating Finance Manager on the refinancing paperwork and the previous Manager had not submitted the paperwork for processingWe offer these details as an explanation and not as an excuse
We regret the error and are committed to working with US Bank to rectify any adverse reporting to Mr***s credit score due to the delayIn addition, we will be issuing a refund check payable to Mr*** for the $charged for late fees