Mariachi Connection

Worst customer service experience I’ve had. I had purchased 2 Folklorico shoes for my children and when getting fitted the sales associate who assisted me gave both my daughters 1/2 a size too small. When I asked if that’s how these shoes are supposed to fit she assured me yes that they’re supposed to be worn tighter. Being this is our first time being in folklorico I trusted she knew what she was doing when fitting my girls. After the first dance class my 5 year old daughter complained of toe pain at the tips of her feet. I went back to try and exchange for a larger size (her correct size that I told the associate and wasn’t given to us) and Olga who was rude and condescending told me I couldn’t exchange since they were danced in and no one was going to buy used shoes. Mind you these shoes were “danced in” for about 30mins and were still in excellent condition. When I explained how I wasn’t aware how they were supposed to fit and trusted the sales associate she said they ask the customer how they fit and the customer told her they were fine. The “customer” being my daughter who is 5! She is a child! It’s unfortunate that I couldn’t even get another pair at a discount. These shoes aren’t cheap. This store just wants to nickel and dime you and doesn’t truly care about their customers. Make sure you check your shoes through and through before leaving the store! Olga tried to blame the tiny scratches on the top of one shoe being the reason I couldn’t exchange when in reality that is how I purchased them as I was desperate and in a hurry. They will sell you “used” looking shoes.

Per our advertisements, banners, and emails we do let the public know that are inventory may change We do put on all correspondence that we only honor the sale on products that we have in stock We are currently working on having the website match our inventory on a very live basis Until that time we are still putting a notice on all flyers that inventory may change and that the sale is only honored for the products in stock If we do not have the products in stock at the time we will provide a refund to the customer due to no inventory We apologize for any inconvenience this may have caused you We hope you will continue to do business with us and we ask for your patience as we work on fixing this issue We are not able to offer the 30% off, however we understand the confusion and we are able to extend 10% off of your back orderIf you have any questions please contact us at ***-***- [redacted] ext [redacted] and ask for [redacted] Thank you

We have contacted the customer regarding the complaint and have resolved the issue at hand. we are exchanging the shoes for him and once again attempting to pick up the damaged pair. We did send UPS out initially but the customer was unavailable for pick up. Attached are the emails between us, and...

we have had a conversation over the phone today confirming the next pick up attempt and that I will be sending out the replacement shoe to him. 
 Please give me a call if you have any questions or need any more information. 
Thank you, 
[redacted]
Store Manager
The Mariachi Connection, INC.
[redacted]
[redacted]

Per our advertisements, banners, and emails we do let the public know that are inventory may change.  We do put on all correspondence that we only honor the sale on products that we have in stock.  We are currently working on having the website match our inventory on a very live...

basis.  Until that time we are still putting a notice on all flyers that inventory may change and that the sale is only honored for the products in stock.  If we do not have the products in stock at the time we will provide a refund to the customer due to no inventory.  We apologize for any inconvenience this may have caused you.  We hope you will continue to do business with us and we ask for your patience as we work on fixing this issue.  We are not able to offer the 30% off, however we understand the confusion and we are able to extend 10% off of your back order. If you have any questions please contact us at [redacted] ext [redacted] and ask for [redacted].  Thank you.