Marian University

I am writing in response to a complaint filed with the central Indiana Revdex.com by [redacted] on or about September Ms [redacted] is a student in the Marian University Accelerated Nursing programWe had previous investigated her concerns and provided her with a response to her request for a tuition refundHere is the documentation of the university’s good faith effort to both address Ms [redacted] ’ concerns and fairly implement our policies for all students: · Ms [redacted] was interviewed by an advisor on 5/3/16, and indicated in the interview that she would be utilizing VA benefits to pay for program and would pay out of pocket for any short fall that VA benefits did not cover· Her last set of official transcripts were uploaded to CAMS (Marian’s academic management system) on 7/· Ms [redacted] was admitted to Marian on 7/· Her official evaluation was completed on 7/and her advisor left a voicemail on 8/letting her know her evaluation had been completed· Ms [redacted] registered for Marian Adult Program (MAP) courses (pre-requisites) on 8/· Ms [redacted] emailed her advisor on 8/asking for instructions on how to log into CANVAS (Marian’s course management system)She also indicated to the advisor that no one had reached back out to her from Financial aid Her advisor gave arranged have the CANVAS log in information resent and provided her with the Financial Aid number to talk to someone regarding financing· Ms [redacted] emailed Maryann B***, Associate Registrar, regarding her VA benefits on 8/24, introducing herself and inquiring about VA benefitsMaryann responded on 8/· The deadline to drop MAP classes was on August · Ms [redacted] emailed Maryann B [redacted] on 8/at 5:pm stating she would need to save her VA benefits for the nursing program and would use private loans for the pre-requisites through MAP· Maryann responded on 8/directing her to Julie B [redacted] in the Business Office and Monique W [redacted] in Financial Aid to follow up on this change· Ms [redacted] attended an application session on 8/at pm and let Trinity F*, the Site Director for the Marian University Accelerated Nursing Program, know she would need to use private loans for pre-requisites and would use her VA benefits for the nursing programMs [redacted] never indicated that she wanted to drop courses· On 9/Ms [redacted] emailed her Advisor and the MAP office indicating she needed to drop courses· On 9/the MAP office dropped Ms [redacted] from the Session courses as requested, and her advisor and Trinity F [redacted] emailed her, letting Ms [redacted] know that it was past the MAP Session drop deadline · In response to these emails, Ms [redacted] emailed Trinity F [redacted] expressing concerns about the way she was advised Trinity called Ms [redacted] to discuss her email and her concernsTrinity assured Ms [redacted] that she would look into her concerns Ms [redacted] then called the MAP office and spoke with staff member Kyle H [redacted] · As promised, Trinity F [redacted] spoke with the MAP office regarding Ms [redacted] ’s request to drop her MAP Session courses · On 9/Trinity F [redacted] spoke to Ms [redacted] and explained MAP deadlines and drop dates, emphasized that it was past the deadline to drop the courses and reminded Ms [redacted] that all of the deadlines are outlined in the MAP policy and procedure document that she signed before registering for MAP coursesMs [redacted] told Trinity that she had no VA benefits left and had been denied private loansShe also shared that she told her advisor during the second week of August that if she could not afford the classes she would need to drop them, and that her advisor told her to go to the application session on 8/to discuss financing · Ms [redacted] told Trinity F [redacted] that she will not pay for the classes and wants to be dropped immediately with no penalties She indicated that she feels that the MAP deadlines should not apply to her because she feels she was given the ‘run around’ by financial aid and she also feels she was misadvised by her advisor · On September 7, Ms [redacted] emailed the Dean of Students, Ruth R [redacted] as well as other Marian University Cabinet members indicating that she had an urgent matter to discuss with them regarding her tuitionDean R [redacted] agreed to respond to Ms [redacted] on behalf of the Cabinet members· On 9/8, Trinity F [redacted] spoke to Ms [redacted] , who let her know that she had gone to the Dean of Students with her concerns· On 9/9, Dean R [redacted] sent Ms [redacted] an email indicating that after review of the matter she determined that because Ms [redacted] had been actively participating in classes from August through at least September 2, and because she had missed the August withdrawal date for MAP courses, there was no further recourse regarding her tuition, and Ms [redacted] would be responsible for the tuition for these coursesShe also encouraged Ms [redacted] to continue with her studies· Finally, on 9/9, Ms [redacted] filed her complaint with the Revdex.com Marian University has made every effort to work with Ms [redacted] to address her concerns within the existing policies that apply to all students and are clearly articulated to all studentsShe has enjoyed the benefit of the educational opportunities afforded to her by Marian University, and she is responsible for payment of the tuition for those classesOur Business Office staff stand ready to work with Ms [redacted] to create a suitable payment planWe wish her the best of luck in her nursing career Please don’t hesitate to contact me if you have any additional questions or concerns Deb Deborah AL [redacted] Vice President for Administration and General Counsel Marian University

As we discussed, I have attached previously the student policy regarding dropping a class which was not followed Additionally, she was receiving bills to the address on file with Marian since There has been no attempt to pay or contact Marian since she enrolled in the class It wasn’t until this case was turned over to a collection agency that any action was taken by her The collection agency was provided with the exact billing address and phone number that we had on file Marian is following the policy in place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was not emailing, I was callingI made several calls to my advisor to let him know I needed to drop the classI also spoke to a supervisorI was told the only way I could drop the class was by printing the form and submitting itI was living in and out of shelters and did not have the means to print, scan, or email the formI relayed this information in every callOnce I was able to access email I was told it was too lateDuring the first several months after applying financial aid was never completed on Maria University sideIt was not until months after the classes started that I was awarded financial aidI would be happy to take classes with this institution if they were respectful and responsible for clearing this spastic debt bast on my efforts to respect their processes within my best abilityOffering a student only one option for dropping a class is very unusualI have a Master''s Degree and never had any issues completing my obligations with UOPI am only looking for a resolution to this unwarranted debt Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not emailing, I was calling. I made several calls to my advisor to let him know I needed to drop the class. I also spoke to a supervisor. I was told the only way I could drop the class was by printing the form and submitting it. I was living in and out of shelters and did not have the means to print, scan, or email the form. I relayed this information in every call. Once I was able to access email I was told it was too late. During the first several months after applying financial aid was never completed on Maria University side. It was not until months after the classes started that I was awarded financial aid. I would be happy to take classes with this institution if they were respectful and responsible for clearing this spastic debt bast on my efforts to respect their processes within my best ability. Offering a student only one option for dropping a class is very unusual. I have a Master''s Degree and never had any issues completing my obligations with UOP. I am only looking for a resolution to this unwarranted debt.
Regards,
[redacted]

I am writing in response to a complaint filed with the central Indiana Revdex.com by [redacted] on or about September 9.    Ms. [redacted] is a student in the Marian University Accelerated Nursing program. We had previous investigated her concerns and provided her with...

a response to her request for a tuition refund. Here is the documentation of the university’s good faith effort to both address Ms. [redacted]’ concerns and fairly implement our policies for all students:     ·        Ms. [redacted] was interviewed by an advisor on 5/3/16, and indicated in the interview that she would be utilizing VA benefits to pay for program and would pay out of pocket for any short fall that VA benefits did not cover. ·        Her last set of official transcripts were uploaded to CAMS (Marian’s academic management system) on 7/21 ·        Ms. [redacted] was admitted to Marian on 7/26 ·        Her official evaluation was completed on 7/29 and her advisor left a voicemail on 8/2 letting her know her evaluation had been completed. ·        Ms. [redacted] registered for Marian Adult Program (MAP) courses (pre-requisites) on 8/3 ·        Ms. [redacted] emailed her advisor on 8/9 asking for instructions on how to log into CANVAS (Marian’s course management system). She also indicated to the advisor that no one had reached back out to her from Financial aid.  Her advisor gave arranged have the CANVAS log in information resent and provided her with the Financial Aid number to talk to someone regarding financing. ·        Ms. [redacted] emailed Maryann B[redacted], Associate Registrar, regarding her VA benefits on 8/24, introducing herself and inquiring about VA benefits. Maryann responded on 8/25. ·        The deadline to drop MAP classes was on August 26. ·        Ms. [redacted] emailed Maryann B[redacted] on  8/29 at 5:26 pm stating she would need to save her VA benefits for the nursing program and would use private loans for the pre-requisites through MAP. ·        Maryann responded on 8/30 directing her to Julie B[redacted] in the Business Office and Monique W[redacted] in Financial Aid to follow up on this change. ·        Ms. [redacted] attended an application session on 8/29 at 6 pm and let Trinity F[redacted], the Site Director for the Marian University Accelerated Nursing Program, know she would need to use private loans for pre-requisites and would use her VA benefits for the nursing program. Ms. [redacted] never indicated that she wanted to drop courses. ·        On 9/3 Ms. [redacted] emailed her Advisor and the MAP office indicating she needed to drop courses. ·        On 9/6 the MAP office dropped Ms. [redacted] from the Session 2 courses as requested, and her advisor and Trinity F[redacted] emailed her, letting Ms. [redacted] know that it was past the MAP Session 1 drop deadline ·        In response to these emails, Ms. [redacted] emailed Trinity F[redacted] expressing concerns about the way she was advised.  Trinity called Ms. [redacted] to discuss her email and her concerns. Trinity assured Ms. [redacted] that she would look into her concerns.  Ms. [redacted] then called the MAP office and spoke with staff member Kyle H[redacted].  ·        As promised, Trinity F[redacted] spoke with the MAP office regarding Ms. [redacted]’s request to drop her MAP Session 1 courses.  ·        On 9/7 Trinity F[redacted] spoke to Ms. [redacted] and explained MAP deadlines and drop dates, emphasized that it was past the deadline to drop the courses and reminded Ms. [redacted] that all of the deadlines are outlined in the MAP policy and procedure document that she signed before registering for MAP courses. Ms. [redacted] told Trinity that she had no VA benefits left and had been denied private loans. She also shared that she told her advisor during the second week of August that if she could not afford the classes she would need to drop them, and that her advisor told her to go to the application session on 8/29 to discuss financing.  ·        Ms. [redacted] told Trinity F[redacted] that she will not pay for the classes and wants to be dropped immediately with no penalties.  She indicated that she feels that the MAP deadlines should not apply to her  because she feels she was given the ‘run around’ by financial aid and she also feels she was misadvised by her advisor.  ·        On September 7, Ms. [redacted] emailed the Dean of Students, Ruth R[redacted] as well as other Marian University Cabinet members indicating that she had an urgent matter to discuss with them regarding her tuition. Dean R[redacted] agreed to respond to Ms. [redacted] on behalf of the Cabinet members. ·        On 9/8, Trinity F[redacted] spoke to Ms. [redacted], who let her know that she had gone to the Dean of Students with her concerns. ·        On 9/9, Dean R[redacted] sent Ms. [redacted] an email indicating that after review of the matter she determined that because Ms. [redacted] had been actively participating in classes from August 15 through at least September 2, and because she had missed the August 26 withdrawal date for MAP courses, there was no further recourse regarding her tuition, and Ms. [redacted] would be responsible for the tuition for these courses. She also encouraged Ms. [redacted] to continue with her studies. ·        Finally, on 9/9, Ms. [redacted] filed her complaint with the Revdex.com.   Marian University has made every effort to work with Ms. [redacted] to address her concerns within the existing policies that apply to all students and are clearly articulated to all students. She has enjoyed the benefit of the educational opportunities afforded to her by Marian University, and she is responsible for payment of the tuition for those classes. Our Business Office staff stand ready to work with Ms. [redacted] to create a suitable payment plan. We wish her the best of luck in her nursing career.   Please don’t hesitate to contact me if you have any additional questions or concerns.     Deb Deborah A. L[redacted] Vice President for Administration and General Counsel Marian University

Marian University has a refund policy published on their website annually.  The refund policy is attached.  It is the responsibility of the student to add, drop, or withdraw from courses which includes the completion and submission of course drop forms to the Registrar's Office.  The...

Registrar's office did not receive any add, drop or withdraw form from this student.  The student indicates that they were emailing the professor however also indicates that they had no access to a computer to complete the form.  The form can be completed electronically online at www.Marianuniversity.edu from the Registrar page.  The University feels the student did not do their part to withdraw from the class or university and therefore owes for the class.

As we discussed, I have attached previously the student policy regarding dropping a class which was not followed.  Additionally, she was receiving bills to the address on file with Marian since 2014.  There has been no attempt to pay or contact Marian since she enrolled in the class.  It wasn’t until this case was turned over to a collection agency that any action was taken by her.  The collection agency was provided with the exact billing address and phone number that we had on file.  Marian is following the policy in place.

Review: On 5/01/14 I was accepted to Marian University. On 6/19/14 I was emailed to register for classes and that financial aid would kick in immediately. I received no further correspondence until 9/08/14 stating that I had not been attending classes. I told [redacted] by email and again on the phone that day that I had no access to a computer to print and return a drop form he stated I had to fill out. I was homeless and living out of my car and needed his help in getting out of the class. I continued to call and ask him to please fill out the form and use my email as verification if needed. He stated that he would. I did not receive another email until 01/16/15 stating that my financial aid had been approved. I contacted [redacted] again because I then began receiving mail stating that I owed $3,072.00 for a class I never attended. I continued to call and each time I was told that I owed the money because I did not file out the proper paperwork. They say they have it on file where I refused to fill out the paperwork. I have now received a collection notice for the amount.Desired Settlement: I would like the school to drop the collection and take it off my credit. I never attended classes and I asked them to take me out of the classes me several times via phone and email.

Business

Response:

Marian University has a refund policy published on their website annually. The refund policy is attached. It is the responsibility of the student to add, drop, or withdraw from courses which includes the completion and submission of course drop forms to the Registrar's Office. The Registrar's office did not receive any add, drop or withdraw form from this student. The student indicates that they were emailing the professor however also indicates that they had no access to a computer to complete the form. The form can be completed electronically online at www.Marianuniversity.edu from the Registrar page. The University feels the student did not do their part to withdraw from the class or university and therefore owes for the class.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.