Marianne Quality Cleaning Svc

This is an updated review of the one submitted earlier:

I've used Marianne Quality Cleaning services 3 times. Most recently in June of 2016. The company is owned by Marianne C[redacted]. While the people she sends out to do the cleaning do an okay job, I have not had one person who hasn't spent most of the time complaining about her. She doesn't send anyone out to do an estimate on the job and will just give you a bid over the phone. This causes a lot of problems because if she underbids the job then the people coming out are getting under paid. I'm sure that she also over bids some jobs which means that the customers are over paying. In my most recent experience, I called her asking for a whole house spring cleaning, which also included cleaning the carpets in 4 rooms. After describing the house to her over the phone, she gave me a bid of $800. She then called up two of her cleaners and told them it was a 6 hr job and she would pay them $160. When they got here they immediately called Marianne and told her it was a much bigger job than she had estimated. She then called me and said she needed another $100 to do the job. I refused and they cleaned the house anyway but their actions and attitude made it very clear that they were not happy with the way Marianne was treating them or how much she was paying them. They finished the house within the 6 hrs that they were getting paid for but that also meant they only did a fair job and didn't do some of the things I wanted done. The carpet cleaner came out a few days later. He too complained that she was under paying him for the job. She told him that it was a $100 job but when he got here he said that he should have gotten paid $200 for the amount of work to be done and that he was losing money for doing the work.

If she ran her business right and would have come out to look at the job before giving me a bid, it would have saved everyone a lot of frustration. I didn't get all the work done that I wanted and had to listen to everyone complain about Marianne. I also had to argue with her about the original price she quoted when she try to ask for more money.

She bid the job at $800. She paid $180 to the house cleaning people, she paid the carpet cleaner $100. That means she made a profit of $520 but has lost a customer and will hopefully lose more in the future.

I would not recommend using Marianne Quality Cleaning Services in Pittsburgh.

Note: The dollar amounts quoted in this review of what her employees got paid, were told to me by the people themselves. One of them even showed me the invoice Marianne had given them for the job.

Follow up: Marianne called me approximately 3 hrs after this review was posted. She was very unhappy about the review and asked me to remove it. She called me a liar, said I was a bad person, I was mean and that God punishes bad people. In the 20 minute conversation she rambled about her personal and professional life. 3 times I had to ask her to allow me a chance to speak so I could try to tell her my side. She tried to shame me by saying she was going to fire the people that came to my home and that would be my fault. She told me to expect to be called by her employees complaining that she had fired them. She told me that her husband was a Home Inspector and that he would be giving me a call later this evening. She said that she knew lawyers and many other influential people in the area. She denied any wrong doing and that she paid her people more than what they told me. Interesting thing is that not once did she ever offer to try and resolve the situation. When I brought it up she said that nothing could be done at this point and that I was a bad man. Marianne has now tried to bilk me for more money than she originally quoted me, she has threatened me several times and in several different ways, she has called me names and tried to demean my character, she has been rude, abusive and tried to shame me. I even further iterate my previous comment and say that I cannot recommend her or her business.