Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12035461, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The response to this is full of lies and I am shocked, although I guess I should not be surprisedManagement is lying when they say they addressed the smoking issue because that was completely brushed offNothing was ever sent out to the tenants regarding thisRegarding the water heater, if one tenant cannot complete a full shower in a bedroom/bathroom apartment then it seems it would make more sense to replace it rather than sending out maintenance times only for it never to be fixedI was NEVER told to forward the police report to management that is a complete lieAlso, regarding the parking issue, this was only resolved after management told me to find someone on my own to switch with and I then threatened to terminate the lease because I was still terrified from the incidentI have email of proof of this in conversation with managementAnd of the course the man denied threatening meThey did not respond on how they ignored the calls from the night of the incident when I called the after hours lineMy dog and I were in the parking garage because oddly enough I felt safer bringing him in the gated area at night by myself as a single female and there are bushes out there that he urinated in but that is all he did so there was no mess to clean up but it seems they are backing up what the man who followed and threatened me with a gun saidI gave my roommate plenty of time to find another roommate and she said she was looking, however because of all these issues, I could not stay there and feel healthy and safeDue to "peaceful possession" I am legally supposed to be let out of my lease which means I should have been and received my deposit backThey told me only if my roommate found another roommate would I be given thisHowever, I have it in a text message in which she states that they wrote her another lease
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11492203, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below in response to their defense
The lease is effective July 1, through June 30, the term of the lease is yearThe days notice pertains to the intent to extend/renew the lease at its expiration. a) days notices to terminate lease prior to the fulfillment of the original term of year is a violation of the leaseRESPONSE: In March it was mutually agreed upon by both parties to terminate the lease as of April 1stBecause we didn't give an official written notice until mid March we agreed to pay the April rent and have the lease expire on April 30th, This was mutually agreed upon by both partiesSee the attached Landlord's own letter stating the lease expiration date of April 30th, 2016. b) In accordance to the terms of the lease we the landlord have the right to recover any lost month(s) rent due to tenants failure to fufill the terms of the lease.RESPONSE: Because it was mutually agreed upon to terminate the lease early (in March 2016) to be effective April 30th, there is no loss month(s) rent involved.2. By the tenants own admission they gave notice of their intent to break the lease leaving months early, They also failed to turn in keys as promised, we did not gain entry to the apartment until after the keys were returned to us on May 2nd.RESPONSE: We vacated the property in April Because April 30th fell on a weekend and the management office was closed the Keys were left at propertyMay 2nd is the first Monday after the weekend the lease expiredThe apartment was left in a state of filth, we had to do extensive cleaning to make the unit ready to show for new prospective tenants.RESPONSE: If this was truly the case then why was $(out of $1650) of the security deposit returned? We are not disputing the amount withheld for the minor repairs or cleaning. May rent was lost due to tenants failure to turn in keys and the condition the apartment was leftWe lost May rent and do not owe MrWilliams the money he claims for May rent.RESPONSE: Even though (by their own admittance in the deposit letter stating the lease expired on April 30th) there was no May rent required they automatically took it from our checking account on May 3rd, three full days after the lease expiredWe tried to access our account on May 1st to make sure and stop the payment but our account was already closed out and no access was permittedI called the leasing agent on May 2nd and was told that yes the account was closed no payment should be takenOnce I noticed that they did in fact take the out of my checking I called and spoke to Suzanne D*** She stated that they have up to days to return the security deposit and because of the key issue she would pro-rate the unauthorized May payment for the daysI was fine with that and waited until the the attached letter arrived with the return of the security deposit but not the return of the $in questionI called on June 1st to try to work out a resolution but was put through to Suzanne's voice mailI tried again the next day only to be told that she was out of the officeOn Friday the 3rd I finally spoke with Kelsey who assured me that there was a note on her desk to call meI waited until Monday afternoon on the 6th before calling back and was finally able to get through to SuzanneShe basically didn't want to discuses the refund and told me that she was too busy to talk and hung up on me If the landlord wants to keep days of prorated rent($106.45) and return the rest, I am fine with that. Regards,
*** ***
Hello,Thank you for giving us the opportunity to share our response to the inaccurate charges brought against us. We have attached the lease for your review as proof that we have not violated any provision of the lease and in fact the tenants violated the terms of the lease.1. The lease is effective...
July 1, 2015 through June 30, 2016 the term of the lease is 1 year. The 30 days notice pertains to the intent to extend/renew the lease at its expiration. a) 30 days notices to terminate lease prior to the fulfillment of the original term of 1 year is a violation of the lease b) In accordance to the terms of the lease we the landlord have the right to recover any lost month(s) rent due to tenants failure to fufill the terms of the lease.2. By the tenants own admission they gave notice of their intent to break the lease leaving 2 months early, They also failed to turn in keys as promised, we did not gain entry to the apartment until after the keys were returned to us on May 2nd.3. The apartment was left in a state of filth, we had to do extensive cleaning to make the unit ready to show for new prospective tenants.4. May rent was lost due to tenants failure to turn in keys and the condition the apartment was leftWe lost May rent and do not owe Mr. Williams the money he claims for May rent.Thank you again and if you wish to discuss further please call me at ###-###-#### and ask for Suzanne D[redacted] the Business/Accounting Manager we would also appreciate your hearing from you regarding the determination of this dispute.
We have no record of any work order from this apartment about a mold. Pest Control at this property is done by a professional pest control company every three months and is addressed if needed in between quarterly treatment. We sent out notices and inspected the surrounding apartments but there was...
no one that smokes in there apartment next to her. The water heater in this residents apartment was inspected and addresses every time she called within 24 hours and nothing was wrong with the water heater. The water heater is only 2 years old and is the same water heaters installed in every apartment in the complex. The water heater is located in the kitchen and supplies the entire apartment, as it is rated for. [redacted] was told to call the police and to forward the police report to management. We did not receive the report but I had the police office that lives at the property investigate the incident. The man was confronted about the incident and denied threatening her. He did say [redacted] was in the parking garage which is in the building, letting her dog go to the bathroom and had nothing to pick up the mess. The police office at the property did not receive any other evidence he threatened her. Her parking space was moved as soon as I could move someone from the other side of the building as she requested. The parking garage was full at the time of the incident. [redacted] moved out leaving her roommate in a 2 bedroom apartment by herself to pay the whole amount of rent. Another lease was not created since her roommate is left there alone in the apartment. As of now [redacted] is still on the lease since there is no one else that moved in as she stated. [redacted] stated to several employees at LCM that she was not getting along with her roommate and that was a reason for moving out of the apartment. When her roommate finds someone else to take her place on the lease or when the lease ends we will process her deposit to corp for refund. Her lease ends 7/31/2017
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12035461, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The response to this is full of lies and I am shocked, although I guess I should not be surprisedManagement is lying when they say they addressed the smoking issue because that was completely brushed offNothing was ever sent out to the tenants regarding thisRegarding the water heater, if one tenant cannot complete a full shower in a bedroom/bathroom apartment then it seems it would make more sense to replace it rather than sending out maintenance times only for it never to be fixedI was NEVER told to forward the police report to management that is a complete lieAlso, regarding the parking issue, this was only resolved after management told me to find someone on my own to switch with and I then threatened to terminate the lease because I was still terrified from the incidentI have email of proof of this in conversation with managementAnd of the course the man denied threatening meThey did not respond on how they ignored the calls from the night of the incident when I called the after hours lineMy dog and I were in the parking garage because oddly enough I felt safer bringing him in the gated area at night by myself as a single female and there are bushes out there that he urinated in but that is all he did so there was no mess to clean up but it seems they are backing up what the man who followed and threatened me with a gun saidI gave my roommate plenty of time to find another roommate and she said she was looking, however because of all these issues, I could not stay there and feel healthy and safeDue to "peaceful possession" I am legally supposed to be let out of my lease which means I should have been and received my deposit backThey told me only if my roommate found another roommate would I be given thisHowever, I have it in a text message in which she states that they wrote her another lease
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11492203, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below in response to their defense
The lease is effective July 1, through June 30, the term of the lease is yearThe days notice pertains to the intent to extend/renew the lease at its expiration. a) days notices to terminate lease prior to the fulfillment of the original term of year is a violation of the leaseRESPONSE: In March it was mutually agreed upon by both parties to terminate the lease as of April 1stBecause we didn't give an official written notice until mid March we agreed to pay the April rent and have the lease expire on April 30th, This was mutually agreed upon by both partiesSee the attached Landlord's own letter stating the lease expiration date of April 30th, 2016. b) In accordance to the terms of the lease we the landlord have the right to recover any lost month(s) rent due to tenants failure to fufill the terms of the lease.RESPONSE: Because it was mutually agreed upon to terminate the lease early (in March 2016) to be effective April 30th, there is no loss month(s) rent involved.2. By the tenants own admission they gave notice of their intent to break the lease leaving months early, They also failed to turn in keys as promised, we did not gain entry to the apartment until after the keys were returned to us on May 2nd.RESPONSE: We vacated the property in April Because April 30th fell on a weekend and the management office was closed the Keys were left at propertyMay 2nd is the first Monday after the weekend the lease expiredThe apartment was left in a state of filth, we had to do extensive cleaning to make the unit ready to show for new prospective tenants.RESPONSE: If this was truly the case then why was $(out of $1650) of the security deposit returned? We are not disputing the amount withheld for the minor repairs or cleaning. May rent was lost due to tenants failure to turn in keys and the condition the apartment was leftWe lost May rent and do not owe MrWilliams the money he claims for May rent.RESPONSE: Even though (by their own admittance in the deposit letter stating the lease expired on April 30th) there was no May rent required they automatically took it from our checking account on May 3rd, three full days after the lease expiredWe tried to access our account on May 1st to make sure and stop the payment but our account was already closed out and no access was permittedI called the leasing agent on May 2nd and was told that yes the account was closed no payment should be takenOnce I noticed that they did in fact take the out of my checking I called and spoke to Suzanne D*** She stated that they have up to days to return the security deposit and because of the key issue she would pro-rate the unauthorized May payment for the daysI was fine with that and waited until the the attached letter arrived with the return of the security deposit but not the return of the $in questionI called on June 1st to try to work out a resolution but was put through to Suzanne's voice mailI tried again the next day only to be told that she was out of the officeOn Friday the 3rd I finally spoke with Kelsey who assured me that there was a note on her desk to call meI waited until Monday afternoon on the 6th before calling back and was finally able to get through to SuzanneShe basically didn't want to discuses the refund and told me that she was too busy to talk and hung up on me If the landlord wants to keep days of prorated rent($106.45) and return the rest, I am fine with that. Regards,
*** ***
Hello,Thank you for giving us the opportunity to share our response to the inaccurate charges brought against us. We have attached the lease for your review as proof that we have not violated any provision of the lease and in fact the tenants violated the terms of the lease.1. The lease is effective...
July 1, 2015 through June 30, 2016 the term of the lease is 1 year. The 30 days notice pertains to the intent to extend/renew the lease at its expiration. a) 30 days notices to terminate lease prior to the fulfillment of the original term of 1 year is a violation of the lease b) In accordance to the terms of the lease we the landlord have the right to recover any lost month(s) rent due to tenants failure to fufill the terms of the lease.2. By the tenants own admission they gave notice of their intent to break the lease leaving 2 months early, They also failed to turn in keys as promised, we did not gain entry to the apartment until after the keys were returned to us on May 2nd.3. The apartment was left in a state of filth, we had to do extensive cleaning to make the unit ready to show for new prospective tenants.4. May rent was lost due to tenants failure to turn in keys and the condition the apartment was leftWe lost May rent and do not owe Mr. Williams the money he claims for May rent.Thank you again and if you wish to discuss further please call me at ###-###-#### and ask for Suzanne D[redacted] the Business/Accounting Manager we would also appreciate your hearing from you regarding the determination of this dispute.
We have no record of any work order from this apartment about a mold. Pest Control at this property is done by a professional pest control company every three months and is addressed if needed in between quarterly treatment. We sent out notices and inspected the surrounding apartments but there was...
no one that smokes in there apartment next to her. The water heater in this residents apartment was inspected and addresses every time she called within 24 hours and nothing was wrong with the water heater. The water heater is only 2 years old and is the same water heaters installed in every apartment in the complex. The water heater is located in the kitchen and supplies the entire apartment, as it is rated for. [redacted] was told to call the police and to forward the police report to management. We did not receive the report but I had the police office that lives at the property investigate the incident. The man was confronted about the incident and denied threatening her. He did say [redacted] was in the parking garage which is in the building, letting her dog go to the bathroom and had nothing to pick up the mess. The police office at the property did not receive any other evidence he threatened her. Her parking space was moved as soon as I could move someone from the other side of the building as she requested. The parking garage was full at the time of the incident. [redacted] moved out leaving her roommate in a 2 bedroom apartment by herself to pay the whole amount of rent. Another lease was not created since her roommate is left there alone in the apartment. As of now [redacted] is still on the lease since there is no one else that moved in as she stated. [redacted] stated to several employees at LCM that she was not getting along with her roommate and that was a reason for moving out of the apartment. When her roommate finds someone else to take her place on the lease or when the lease ends we will process her deposit to corp for refund. Her lease ends 7/31/2017