Maricopa County Home Shows

Re: [redacted] Revdex.com Complaint Thank *ou for bringing this complaint to our attention and for allowing us to share actual facts with supporting documentation for this dispute [redacted] has been an exhibitor in the Maricopa Count [redacted] Home Shows (the Shows) since **nuar [redacted] 2013, until last week when the [redacted] failed to honor their signed exhibitor agreement for the April 24-26, Home and Landscape Show at the [redacted] [redacted] and the Shows entered into an exhibitor agreement contract for the Show season, at which time [redacted] ***, [redacted] General Manager and qualif*ing member per [redacted] # [redacted] , signed and agreed to the terms and conditions of said contract, specificall [redacted] the Shows pa*ment terms initialed b* [redacted] on page 2, the backside of the signed contract(see exhibits 1, 1a, & 3)Although read and initialed, these pa*ment terms were consistentl [redacted] not met b [redacted] ***However, due to constant communication between both businesses and a desire for the Shows toassist [redacted] during their financial hardship, the Shows agreed to accept late pa*ments repeatedl*, forgiving late pa*ment fees accumulated to $The shows did this benevolent act as an effort to help [redacted] continue exhibiting in the Shows seasonThe Home Shows takes pride in providing qualit [redacted] venues of opportunit [redacted] for all our exhibitors and tries to accommodate each exhibitors individual needs, if and onl [redacted] if, the [redacted] honor their exhibitor agreements(see exhibits # & 5) [redacted] was invoiced via US mail and e-mail one month prior to the April 24-26, Show due date of March 1, and b [redacted] personal pa*ment reminder via e-mail on March 2, At no time did [redacted] attempt to make contact with the Shows to inform the Shows of their lack of funds or financial abilit [redacted] until [redacted] March 2, e-mail repl [redacted] to the March 1, pa*ment reminder(see exhibits 6, & 8)During the March 6-8, Home and Garden Show at the [redacted] , ***, [redacted] *** account manager with the Shows, attempted to speak with [redacted] about [redacted] *** past due April show balance, at which time [redacted] stated that the funds were not available [redacted] then offered a customized pa*ment plan in order for [redacted] to become current to which [redacted] replied [redacted] could not commit financiall [redacted] to that.On March 9th, 2015, the Home Shows received an e-mail from [redacted] *** requesting to cancel some booths in the April show in order to eliminate the originall [redacted] contracted balance owed, now past due accumulating dail [redacted] feesOn March 10, [redacted] via e-mail reminded [redacted] of pa*ment due date per their contracted terms, and b [redacted] phone verball [redacted] reiterated the Shows cancelation polic*, term #(see exhibits & 10)The shows must stress to the Revdex.com that In an effort to assist [redacted] through financial hardship prior to March 9, 2015, the Shows offered [redacted] a customized pa*ment plan allowingfor incremental pa*ments to be made in lesser sums over an extended period of time to aide [redacted] with retention of their exhibit space and allow participation in the April 24-26, Home ShowThe Shows produce annual events with thousands of local businesses participating, all of which all are held to the same contract terms as [redacted] ***However; despite the Shows polic [redacted] that all exhibitors are current on all show pa*ments in order to participate citing signed exhibitor contract term # 24, the home shows choose not to exclude [redacted] due to good faith in communications(see exhibits & 11)On March 13, via e-mail [redacted] acknowledges the past due April show pa*ment request with a “one of two things” ultimatum e-mailOne for a full refund, or two reduced booth sizing making it clear [redacted] did not intend to honor their signed exhibitor agreement(see exhibit #12)The Shows contemplated at great length [redacted] financial instabilit [redacted] based on their poor pa*ment histor*, and in a sincere effort to assist [redacted] through clearl [redacted] a difficult time, the Shows chose to allow [redacted] to downsize their April booth space in order to eliminate an [redacted] balance owed for that show to the ShowsThis gracious decision b [redacted] the Shows allowed [redacted] to retain their exhibit space at the April Home Show while not honoring their original contract without penaltiesIt was the Shows sincere belief that agreeable terms had been reached, while accommodating the needs of [redacted] per March 16, e-mail to ***(see exhibit # 13)On March 17, [redacted] received a call from [redacted] the owner of [redacted] ***, who was vehementl [redacted] stating that [redacted] was in financial hardship and became extremel [redacted] abusive in nature and language to the point [redacted] had to excuse himself and hang up the phoneMarch 18, email chain followed with *** wanting to resolve the issue in a respectful manner for both businesses(See exhibits #& 15)On April 10, the Home Shows received notification from our merchant services account that [redacted] *** had filed a $chargeback on April 4, 2015, for the initial deposit paymentof [redacted] booth space at the upcoming April 24-26, Home ShowUpon notice of this chargeback, [redacted] called and e-mailed [redacted] to cancel charge backs for the upcoming April show immediatel [redacted] in order for [redacted] to retain their exhibitor space [redacted] and [redacted] were cc’d on this e-mail for clarification as to wh [redacted] a chargeback was initiated(see exhibits # & 17)On April 10, [redacted] said b [redacted] phone that she did not know the chargeback was filed and claimed she onl [redacted] called the bank in an effort to gather information on how to do a chargeback and this action was weeks earlier [redacted] then quickl [redacted] replied b* e-mail to ***’s request for chargeback cancelations admitting the chargeback was initiated against the Shows( see exhibit #18)The Shows provided [redacted] [redacted] the benefit of the doubt during the time chargebacks were being initiated b [redacted] ***Due to this act of dishonest [redacted] on the part of [redacted] ***, the Showsasked that all the chargeback’s made b [redacted] against them be canceled and that [redacted] provide documentation that there were none pending or would come after [redacted] had exhibited at the April show Later that same da [redacted] April 10, 2015, [redacted] e-mailed [redacted] and ***, [redacted] and [redacted] cc’d in the correspondence, that the [redacted] chargeback of $had been cancelled and that the bank would not provide assurance through documentation, while claiming that no other pending chargeback’s were filed or *et to be filed (see exhibit #19)Acting in a proactive manner the Shows called their merchant services account to verif [redacted] that the $ [redacted] chargeback had been cancelled in an effort to gain financial assurance, and in repl [redacted] Merchant Services stated that there was no record of the chargeback being cancelled b [redacted] ***At that time merchant services informed the Shows of a second chargeback recentl [redacted] filed b [redacted] on April 8, in the amount of $1702.20, which equated to the total amount of the booth costThe Shows specificall [redacted] asked then allowed [redacted] the weekend to confess their dishonest answers about the recent chargeback activit*On April 13th, the Shows once again called merchant services to verif [redacted] if [redacted] had canceled and/or reversed the chargeback’s and merchant services replied that the [redacted] had no record of an [redacted] *** chargeback cancellations [redacted] successfull [redacted] charged back the entire booth cost totaling $2,for the April ShowConsequentl [redacted] these actions made [redacted] a non-exhibitor due to a zero balance of contracted booth space( see exhibits & 17)The Shows e-mailed [redacted] ***, including [redacted] ***, [redacted] and [redacted] of the Shows decision to not dispute [redacted] chargeback and allow [redacted] the refund and thecancellation as the [redacted] previousl [redacted] requested back on March 13, [redacted] replied by e-mail that [redacted] cancellation and refund was “for the best” and [redacted] agreed with the decision while continuing to threaten retribution against the Shows through social mediaAt this point the Shows felt the matter was finall* closed and handled in a satisfactor [redacted] wa [redacted] in which [redacted] received a full refund, which was [redacted] initial request despite ***’s newest e-mailed slander threatsImmediatel [redacted] posted public complaints on-line which violates the Revdex.com’scode of ethics(see exhibits #20, & 22)The Shows at this time will not be refunding an [redacted] additional mone [redacted] to [redacted] ***, as all monies paid b* them for the April 24-26, Home Show was refunded through [redacted] *** successful chargeback’sMoreover, [redacted] created the chargeback situation that resulted in the loss of their exhibit space at the April showGiven that fact, [redacted] will unfortunatel [redacted] reap the loss of their actions in unused promotional show materials and hold the Shows harmless for their unilateral decisionSee Exhibit 1a for the products [redacted] were contracted to exhibitNote: [redacted] was not contracted as a cash and carr* exhibitor nor contracted for Water softeners.Since [redacted] has filed this Revdex.com complaint, April 16, 2015, [redacted] QP Member/GM [redacted] has engaged in public negative commentar [redacted] about the Home Shows using social mediaand on-line reviews, instead of following the Revdex.com Code of Business Practices outlined for it’s members on professional code of conduct not onl [redacted] with the Revdex.com but between it’s members(See exhibit #23)The Shows must insist that [redacted] allow the Revdex.com to work through this dispute resolution p***ess in the private manner allowed it’s members as stated in the “Revdex.com Code of Ethics"The Home Shows requests that [redacted] stop all harmful acts immediatel [redacted] and cease and desist of an [redacted] activities which ma [redacted] include but not limited to: contacting existing or prospective Home Show exhibitors about Home Show private matters, standing at the Home Show entrances during our events, flying their helicopter over the Shows, distributing flyers or other marketingmaterials at our Home Shows or forcible entry and solicitations into our private eventsNumbered Exhibitsof Supporting Documentation Listed and Attached: [redacted] Signed Exhibitor Contract dated1/8/with 12/29/e-mail AZ [redacted] License # [redacted] Identif*ing [redacted] as [redacted] QP/Member [redacted] initialed the agreement terms of the back ofcontract indicating that he read them Under exhibitor agreement term #Late PaymentsCharge: Payment received after the 5th day beyond each due date willincur a $late charge assessed immediately and $daily thereafterAnyLate payment can also result in lack of inclusion in the show program,exhibitor listing and /or release of exhibitor booth spaceIf your payment isnot received by the due date indicated on this contract your location could besubject to move without notification Late Payment Invoice with $fee assessed Final April Payment Invoice Mailed, and Faxed Email dated March 2, Subject:Reminder-Booth Payment due 3/1/(page of of e-mail chain) Reply to e-mail by [redacted] stating [redacted] needs to delay payment(page of of e-mail chain) and [redacted] SchultzMarch 2,repl [redacted] to [redacted] ’s e-mail asking for her to authorize a future datethat the payment could be run to avoid late fees(page of of e-mail chain) March 9, E-mail Subject: Reminder- Boothpayment due (page of of e-mail chain) [redacted] wrote to [redacted] to downsize/Cancel booths rather than pay the balance owed per the signed exhibitoragreement refer to attachment #Underexhibitor agreement terms #15: Cancelation:Exhibitor is responsible for full payment of booth space contract if notcancelled in writing three months before opening date of ShowIn any case, allmoney paid is non-refundable/non-transferable(page of of e-mailchain)March23, e-mail pa*ment plan and revised contract offerMarch13, E-mail From [redacted] to [redacted] askingfor refund or booth reduction (page of of e-mail chain)March16, e-mail to [redacted] outlining agreement reached(page of of e-mailchain)March& 19, ***’s e-mails to ***, Subject MCHS- April Show, asking forrespectful communication (page of of e-mail chain)2ndpart of March & 19, ***’s e-mails to ***, Subject MCHS- AprilShow, asking for respectful communication (page of of e-mail chain)ChargeBack From [redacted] $ChargeBack From [redacted] $1,April10, e-mail chain from [redacted] to [redacted] about canceling the chargeback’s.And admitting to the chargeback’sApril10, e-mail chain from [redacted] to [redacted] with repl [redacted] b [redacted] about cancelingthe chargeback’s, and not able to secure documentationBoth charge backnumbers cited in e-mailApril13, ***’s e-mail to [redacted] Settlement & Threat***’s [redacted] complaint about Shows Google Social Media Post April 16, ***’s [redacted] complaint about Shows *elp on-line social Media Post April 16, Revdex.comCode Of Business PracticesBuild TrustE- Honoring an [redacted] settlements, agreements or decisions reachedas an outcome of a Revdex.com dispute resolution3.Tell The TruthAMake known all material facts in both written and verbal representations,remembering that misrepresentations may result not only from direct statementsbut by omitting or obscuring relevant factsHonor PromisesAFulfills contracts signed and agreements reached

We are sorry to hear your disappointment in our September Home & Landscape Show and wish to resolve this issue in a timely mannerThank you for sharing your disappointment with us and for allowing us the opportunity to resolve this issue through the Revdex.com in which our response can be shared and transmitted to youI would first like to address the issue of booth cost since you stated that we charged you $2,for an exhibit spacePer your contract and payment receipts, your company was charged only $and you were contracted for an 8xinline space; if you’d like another copy of your contract, I would be more than happy to forward it to you againIt is our goal to produce the biggest and best shows in Arizona and in doing so trust in our exhibitors to read and fully understand their exhibit contracts before signing and agreeing to exhibit spaceIn this instance, your signed contract clearly states an 8xinline space at a total cost of $845.42; it is also very important to include that our Fall show was not available to you until the existing bed-sheet exhibitor released his booth space, it was at this time that [redacted] called you and offered you their exact booth space, which again was an 8xinlineAt the point to which you signed up for the show, we protected your products and did not allow another bed-sheet exhibitor to the ShowIt is in both of our best interests for you, our client, to be happy and profitable with our events so that you continue to exhibit with usWhen your account rep forwarded the exhibit contract to you and separate invoices, all documents stated inline space at $845.42, we could have rectified the situation before the event had you read any of these documents before signing and agreeing to exhibit spaceWe understand your frustration and are sincerely sorry for this issue however, based on multiple chain emails back and forth clearly communicating the inline booth and a signed contract indicating inline space, we can not honor your request for a refund or reimbursement of your warehouse fees, storage fees or employee fees.Sincerely, [redacted] ***Home Show Manager

I have participated in the home show several times and at the last one, Kinsey, from the show stopped by the booth. I was wanting to sign up for the one that comes up in March of next year. When she came by she stated that there would be another one in July. I said I would like to be a part of that one , as well. l then signed the contract obligating to pay 1/2 down. When I got home I Iooked at my calendar and found out that my family reunion is that same weekend. I then had my associate call and asked that they not run the card. I was informed via email it was too late and that I was not going to be reimbursed. I have two aunts over 90 years old that will be at this function and I need to be there for them. I truly feel they should refund the money. They also informed me that if I filed a complaint with my credit card company I would be barred from ever having a booth with them again . I think these business practices are totally unfair. I also offered to let then hold the

I have participated in the home show several times and at the last one, Kinsey, from the show stopped by the booth I was wanting to sign up for the one that comes up in March of next year When she came by she stated that there would be another one in July I said I would like to be a part of that one , as well l then signed the contract obligating to pay 1/down When I got home I Iooked at my calendar and found out that my family reunion is that same weekend I then had my associate call and asked that they not run the card I was informed via email it was too late and that I was not going to be reimbursed I have two aunts over years old that will be at this function and I need to be there for them I truly feel they should refund the money They also informed me that if I filed a complaint with my credit card company I would be barred from ever having a booth with them again I think these business practices are totally unfairI also offered to let then hold the

I would like for us to come to resolution about variances between what was guaranteed and what was executed during my participation in the October Home Show October 20-22, Prior to participating in the October home show, I shared with my representative that I would not participate based on my lack of profitability a the Maricopa Home Show on March 3-5, As conditions of participation, the following guarantees were made by my Representative about my participation in the October Home Show:
My booth would be located at the main entrance
My booth location would be placed such that all show attendees would be required to pass my booth to enter the show
My booth would be on a main central row at the entrance in a prominent area
My representative would be selecting my placement to ensure items 1, 2, and were achieved, rather than have me select my booth personally
All four guarantees were not upheld in the following ways:
The booth that you selected for me was

[redacted] has been an exhibitor in the Home Shows since 04/2016. [redacted] acknowledges he signed our exhibitor contract that financially obligated the company under the terms and conditions highlighted. see Exhibit A & B. Please take note terms 12 &15.On 2/13/17, [redacted] called and...

stated that he could not exhibit on Sunday 3/5/17 due to a funeral. He was informed that he must exhibit all 3 day of the show and if he cancels, no refunds/no transfers will be issued.  See attached screen shot, all staff notes regarding conversations. [redacted]’s credit card was charged on 3/7/17, see top portion of Exhibit A, for the receipt of the deposits towards the March 2018, and July 2017 Home Shows.  We were not contacted until 3/9/17 by [redacted]’s partner, [redacted], stating they need to cancel the July show and to not charge the card, however, at this point the payments were already processed.We contacted [redacted] by email reminding him of the shows policies on 3/9/17. Email correspondence regarding this entire matter is attached in Exhibit D. While we have appreciated [redacted] exhibiting with us in the past, and would like to continue business with him, we will not be issuing a refund. [redacted] was aware and informed of our shows policies and agreed to the terms and conditions of the binding contract he signed.

We are sorry to hear your disappointment in our September 2014 Home & Landscape Show and wish to resolve this issue in a timely manner. Thank you for sharing your disappointment with us and for allowing us the opportunity to resolve this issue through the Revdex.com in which our...

response can be shared and transmitted to you. I would first like to address the issue of booth cost since you stated that we charged you $2,000 for an exhibit space. Per your contract and payment receipts, your company was charged only $845.42 and you were contracted for an 8x10 inline space; if you’d like another copy of your contract, I would be more than happy to forward it to you again. It is our goal to produce the biggest and best shows in Arizona and in doing so trust in our exhibitors to read and fully understand their exhibit contracts before signing and agreeing to exhibit space. In this instance, your signed contract clearly states an 8x10 inline space at a total cost of $845.42; it is also very important to include that our Fall show was not available to you until the existing bed-sheet exhibitor released his booth space, it was at this time that [redacted] called you and offered you their exact booth space, which again was an 8x10 inline. At the point to which you signed up for the show, we protected your products and did not allow another bed-sheet exhibitor to the Show. It is in both of our best interests for you, our client, to be happy and profitable with our events so that you continue to exhibit with us. When your account rep forwarded the exhibit contract to you and 2 separate invoices, all 3 documents stated inline space at $845.42, we could have rectified the situation before the event had you read any of these documents before signing and agreeing to exhibit space. We understand your frustration and are sincerely sorry for this issue however, based on multiple chain emails back and forth clearly communicating the inline booth and a signed contract indicating inline space, we can not honor your request for a refund or reimbursement of your warehouse fees, storage fees or employee fees.Sincerely, [redacted]Home Show Manager

I do know that those contracts were signed, but was hoping that since I contacted via phone within three days, they would honor my request to refund my dollars.  It is evident I thy are not going to honor that request.   I will not have anything to do with them again.  They have ample time to secure that booth from someone else.  They are always pushing via stop by at booths and emails that time is of the essence otherwise you will lose your spot.  I do not like their tactics and have no respect for them.  I feel that they have stolen from me.  There should have been some sort of time frame, as in three days to cancel your wishes.   Again, if anyone asks me about them I will let them know of their business practices.  Not normal to me.  [redacted]

Re: [redacted] Revdex.com Complaint Thank *ou for bringing this complaint to our attention and for allowing us to share actual facts with supporting documentation for this dispute. [redacted] has been an exhibitor in the Maricopa Count* Home Shows (the Shows) since **nuar* 2013, until...

last week when the* failed to honor their signed exhibitor agreement for the April 24-26, 2015 Home and Landscape Show at the [redacted] and the Shows entered into an exhibitor agreement contract for the 2015 Show season, at which time [redacted] General Manager and qualif*ing member per [redacted], signed and agreed to the terms and conditions of said contract, specificall* the Shows pa*ment terms initialed b* [redacted] on page 2, the backside of the signed contract. (see exhibits 1, 1a, 2 & 3)Although read and initialed, these pa*ment terms were consistentl* not met b[redacted]. However, due to constant communication between both businesses and a desire for the Shows toassist [redacted] during their financial hardship, the Shows agreed to accept late pa*ments repeatedl*, forgiving late pa*ment fees accumulated to $245.00. The shows did this benevolent act as an effort to help [redacted] continue exhibiting in the Shows 2015 season. The Home Shows takes pride in providing qualit* venues of opportunit* for all our exhibitors and tries to accommodate each exhibitors individual needs, if and onl* if, the* honor their exhibitor agreements. (see exhibits # 4 & 5)[redacted] was invoiced via US mail and e-mail one month prior to the April 24-26, 2016 Show due date of March 1, 2015 and b* personal pa*ment reminder via e-mail on March 2, 2015. At no time did [redacted] attempt to make contact with the Shows to inform the Shows of their lack of funds or financial abilit* until [redacted] March 2, 2015 e-mail repl* to the March 1, 2015 pa*ment reminder. (see exhibits 6, 7 & 8)During the March 6-8, 2015 Home and Garden Show at the [redacted] account manager with the Shows, attempted to speak with [redacted] about [redacted] past due April 2015 show balance, at which time [redacted] stated that the funds were not available. [redacted] then offered a customized pa*ment plan in order for [redacted] to become current to which [redacted] replied [redacted] could not commit financiall* to that.On March 9th, 2015, the Home Shows received an e-mail from [redacted] requesting to cancel some booths in the April 2015 show in order to eliminate the originall* contracted balance owed, now past due accumulating dail* fees. On March 10, 2015 [redacted] via e-mail reminded [redacted] of pa*ment due date per their contracted terms, and b* phone verball* reiterated the Shows cancelation polic*, term #15. (see exhibits 9 & 10)The shows must stress to the Revdex.com that In an effort to assist [redacted] through financial hardship prior to March 9, 2015, the Shows offered [redacted] a customized pa*ment plan allowingfor incremental pa*ments to be made in lesser sums over an extended period of time to aide [redacted] with retention of their exhibit space and allow participation in the April 24-26, 2015 Home Show. The Shows produce 5 annual events with thousands of local businesses participating, all of which all are held to the same contract terms as [redacted]. However; despite the Shows polic* that all exhibitors are current on all show pa*ments in order to participate citing signed exhibitor contract term # 24, the home shows choose not to exclude [redacted] due to good faith in communications. (see exhibits 4 & 11)On March 13, 2015 via e-mail [redacted] acknowledges the past due April 2015 show pa*ment request with a “one of two things” ultimatum e-mail. One for a full refund, or two reduced booth sizing making it clear [redacted] did not intend to honor their signed exhibitor agreement. (see exhibit #12)The Shows contemplated at great length [redacted] financial instabilit* based on their poor pa*ment histor*, and in a sincere effort to assist [redacted] through clearl* a difficult time, the Shows chose to allow [redacted] to downsize their April 2015 booth space in order to eliminate an* balance owed for that show to the Shows. This gracious decision b* the Shows allowed [redacted] to retain their exhibit space at the April 2015 Home Show while not honoring their original contract without penalties. It was the Shows sincere belief that agreeable terms had been reached, while accommodating the needs of [redacted] per March 16, 2015 e-mail to [redacted]. (see exhibit # 13)On March 17, 2015 [redacted] received a call from [redacted] the owner of [redacted], who was vehementl* stating that [redacted] was in financial hardship and became extremel* abusive in nature and language to the point [redacted] had to excuse himself and hang up the phone. March 18, 2015 email chain followed with [redacted] wanting to resolve the issue in a respectful manner for both businesses. (See exhibits #14 & 15)On April 10, 2015 the Home Shows received notification from our merchant services account that [redacted] had filed a $400.00 chargeback on April 4, 2015, for the initial deposit paymentof [redacted] booth space at the upcoming April 24-26, 2015 Home Show. Upon notice of this chargeback, [redacted] called and e-mailed [redacted] to cancel charge backs for the upcoming April 2015 show immediatel* in order for [redacted] to retain their exhibitor space. [redacted] and [redacted] were cc’d on this e-mail for clarification as to wh* a chargeback was initiated. (see exhibits # 16 & 17)On April 10, 2015 [redacted] said b* phone that she did not know the chargeback was filed and claimed she onl* called the bank in an effort to gather information on how to do a chargeback and this action was weeks earlier. [redacted] then quickl* replied b* e-mail to [redacted]’s request for chargeback cancelations admitting the chargeback was initiated against the Shows. ( see exhibit #18)The Shows provided [redacted] the benefit of the doubt during the time chargebacks were being initiated b[redacted]. Due to this act of dishonest* on the part of [redacted], the Showsasked that all the chargeback’s made b[redacted] against them be canceled and that [redacted] provide documentation that there were none pending or would come after [redacted] had exhibited at the April 2015 show.  Later that same da* April 10, 2015, [redacted] e-mailed [redacted] and [redacted] and [redacted] cc’d in the correspondence, that the [redacted] chargeback of $400.00 had been cancelled and that the bank would not provide assurance through documentation, while claiming that no other pending chargeback’s were filed or *et to be filed.  (see exhibit #19)Acting in a proactive manner the Shows called their merchant services account to verif* that the $400.00 [redacted] chargeback had been cancelled in an effort to gain financial assurance, and in repl* Merchant Services stated that there was no record of the chargeback being cancelled b[redacted]. At that time merchant services informed the Shows of a second chargeback recentl* filed b[redacted] on April 8, 2015 in the amount of $1702.20, which equated to the total amount of the booth cost. The Shows specificall* asked then allowed [redacted] the weekend to confess their dishonest answers about the recent chargeback activit*. On April 13th, the Shows once again called merchant services to verif* if [redacted] had canceled and/or reversed the chargeback’s and merchant services replied that the* had no record of an[redacted] chargeback cancellations. [redacted] successfull* charged back the entire booth cost totaling $2,102.20 for the April 2015 Show. Consequentl* these actions made [redacted] a non-exhibitor due to a zero balance of contracted booth space. ( see exhibits 16 & 17)The Shows e-mailed [redacted], including [redacted] and [redacted] of the Shows decision to not dispute [redacted] chargeback and allow [redacted] the refund and thecancellation as the* previousl* requested back on March 13, 2015. [redacted] replied by e-mail that [redacted] cancellation and refund was “for the best” and [redacted] agreed with the decision while continuing to threaten retribution against the Shows through social media. At this point the Shows felt the matter was finall* closed and handled in a satisfactor* wa* in which [redacted] received a full refund, which was [redacted] initial request despite [redacted]’s newest e-mailed slander threats. Immediatel[redacted] posted public complaints on-line which violates the Revdex.com’scode of ethics. (see exhibits #20, 21 & 22)The Shows at this time will not be refunding an* additional mone* to [redacted], as all monies paid b* them for the April 24-26, 2015 Home Show was refunded through [redacted] successful chargeback’s. Moreover, [redacted] created the chargeback situation that resulted in the loss of their exhibit space at the April 2015 show. Given that fact, [redacted] will unfortunatel* reap the loss of their actions in unused promotional show materials and hold the Shows harmless for their unilateral decision. See Exhibit 1a for the products [redacted] were contracted to exhibit. Note: [redacted] was not contracted as a cash and carr* exhibitor nor contracted for Water softeners.Since [redacted] has filed this Revdex.com complaint, April 16, 2015, [redacted] QP Member/GM [redacted] has engaged in public negative commentar* about the Home Shows using social mediaand on-line reviews, instead of following the Revdex.com Code of Business Practices outlined for it’s members on professional code of conduct not onl* with the Revdex.com but between it’s members. (See exhibit #23)The Shows must insist that [redacted] allow the Revdex.com to work through this dispute resolution p[redacted]ess in the private manner allowed it’s members as stated in the “Revdex.com Code of Ethics". The Home Shows requests that [redacted] stop all harmful acts immediatel* and cease and desist of an* activities which ma* include but not limited to: contacting existing or prospective Home Show exhibitors about Home Show private matters, standing at the Home Show entrances during our events, flying their helicopter over the Shows, distributing flyers or other marketingmaterials at our Home Shows or forcible entry and solicitations into our private events. Numbered Exhibitsof Supporting Documentation Listed and Attached:1.    [redacted] Signed Exhibitor Contract dated1/8/2015 with 12/29/14 e-mail.2.    AZ [redacted] License #[redacted] Identif*ing [redacted] as[redacted] QP/Member3.    [redacted] initialed the agreement terms of the back ofcontract indicating that he read them.4.    Under exhibitor agreement term #24 Late PaymentsCharge: Payment received after the 5th day beyond each due date willincur a $25.00 late charge assessed immediately and $5.00 daily thereafter. AnyLate payment can also result in lack of inclusion in the show program,exhibitor listing and /or release of exhibitor booth space. If your payment isnot received by the due date indicated on this contract your location could besubject to move without notification.5.    Late Payment Invoice with $25.00 fee assessed6.    Final April Payment Invoice Mailed, and Faxed.7.    Email dated March 2, 2015 Subject:Reminder-Booth Payment due 3/1/15 (page 5 of 6 of e-mail chain)8.    Reply to e-mail by [redacted] stating [redacted] needs to delay payment. (page 4 of 6 of e-mail chain) and [redacted] SchultzMarch 2,2015 repl* to [redacted]’s e-mail asking for her to authorize a future datethat the payment could be run to avoid late fees. (page 4 of 6 of e-mail chain)9.    March 9, 2015 E-mail Subject: Reminder- Boothpayment due (page 3 of 6 of e-mail chain) [redacted] wrote to [redacted] to downsize/Cancel booths rather than pay the balance owed per the signed exhibitoragreement refer to attachment #2.10. Underexhibitor agreement terms #15: Cancelation:Exhibitor is responsible for full payment of booth space contract if notcancelled in writing three months before opening date of Show. In any case, allmoney paid is non-refundable/non-transferable. (page 3 of 6 of e-mailchain)11. March23, 2015 e-mail pa*ment plan and revised contract offer12. March13, 2015 E-mail From [redacted] to [redacted] askingfor refund or booth reduction (page 2 of 6 of e-mail chain)13. March16, 2015 e-mail to [redacted] outlining agreement reached. (page 1 of 6 of e-mailchain)14. March18 & 19, 2015 [redacted]’s e-mails to [redacted], Subject MCHS- April Show, asking forrespectful communication (page 2 of 3 of e-mail chain)15. 2ndpart of March 18 & 19, 2015 [redacted]’s e-mails to [redacted], Subject MCHS- AprilShow, asking for respectful communication (page 2 of 3 of e-mail chain)16. ChargeBack From [redacted] $400.0017. ChargeBack From [redacted] $1,702.2118. April10, 2015 e-mail chain from [redacted] to [redacted] about canceling the chargeback’s.And admitting to the chargeback’s.19. April10, 2015 e-mail chain from [redacted] to [redacted] with repl* b[redacted] about cancelingthe chargeback’s, and not able to secure documentation. Both charge backnumbers cited in e-mail.20. April13, 2015 [redacted]’s e-mail to [redacted] Settlement & Threat21. [redacted] complaint about Shows Google Social Media Post April 16, 201522. [redacted] complaint about Shows *elp on-line social Media Post April 16, 201523. Revdex.comCode Of Business Practices2. Build TrustE- Honoring an* settlements, agreements or decisions reachedas an outcome of a Revdex.com dispute resolution3.Tell The TruthA. Make known all material facts in both written and verbal representations,remembering that misrepresentations may result not only from direct statementsbut by omitting or obscuring relevant facts.5. Honor PromisesA. Fulfills contracts signed and agreements reached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response made by Maricopa County Home Shows was very inaccurate as well as they provided you with a falsified contract.  They stated our payment terms were consistently not met, they had forgiven $245 in late fees, and they had offered a custom payment plan to us.  We were never offered a payment plan, never notified of any late fees, nor had we missed any previous payments.  They provided quite a bit of documentation yet could not provide documentation of these falsified statements.  The biggest issue is they fraudulently falsified a contract.  The contract they provided that was dated 1/8/2015 was never signed by myself.  I am including an email between [redacted] our Home Show Account Manager and [redacted] my Marketing Manager.  In the email [redacted] asks [redacted] what home shows we were committed to, and [redacted] replied and sent a copy of our current contract that we had on file with them.  I circled several major differences in the contract that was sent form [redacted] with no signatures on 12/29/14 and the contract that he sent you guys dated 1/8/2015 (only 10 days later).  I also included a second contract that was dated 5/7/2014 just for reference of the differences.  You can see the contract that [redacted] sent over with my signature has #35 on the agreement completely different than both of the other two contracts.  There is also a strange blank space on his contract above the "initial terms and conditions" box that is not present on either of the other contracts.  These are some very major changes to a contract that was dated only days apart.  It is also very convenient that one major change, #35 in the agreement terms, helped prove their point that I had the authority to sign the contract as I am the Qualifying Party on our [redacted] license.   I personally had no communication with [redacted] nor any other member of the Maricopa County Home Shows staff on or around 1/8/2015 nor did I ever sign that contract.  I believe they falsified a contract which is a fraudulent and very serious offense!   
Regards,
[redacted]

Hello I wanted to inform home owners and licensed installers, that the Maricopa County Home Show allows unlicensed companies to promote and sell their products at the show. When informed the staff of the home show had no care about the matter.
I informed an investigator from the AZ ROC to look into the matter.
Home owners be very aware, ask for the ROC number and verify it yourself.
The home show can not be trusted to do it for you.

We are sorry to hear your disappointment in our September 2014 Home & Landscape Show and wish to resolve this issue in a timely manner. Thank you for sharing your disappointment with us and for allowing us the opportunity to resolve this issue through the Revdex.com in which our...

response can be shared and transmitted to you. I would first like to address the issue of booth cost since you stated that we charged you $2,000 for an exhibit space. Per your contract and payment receipts, your company was charged only $845.42 and you were contracted for an 8x10 inline space; if you’d like another copy of your contract, I would be more than happy to forward it to you again. It is our goal to produce the biggest and best shows in Arizona and in doing so trust in our exhibitors to read and fully understand their exhibit contracts before signing and agreeing to exhibit space. In this instance, your signed contract clearly states an 8x10 inline space at a total cost of $845.42; it is also very important to include that our Fall show was not available to you until the existing bed-sheet exhibitor released his booth space, it was at this time that [redacted] called you and offered you their exact booth space, which again was an 8x10 inline. At the point to which you signed up for the show, we protected your products and did not allow another bed-sheet exhibitor to the Show. It is in both of our best interests for you, our client, to be happy and profitable with our events so that you continue to exhibit with us. When your account rep forwarded the exhibit contract to you and 2 separate invoices, all 3 documents stated inline space at $845.42, we could have rectified the situation before the event had you read any of these documents before signing and agreeing to exhibit space. We understand your frustration and are sincerely sorry for this issue however, based on multiple chain emails back and forth clearly communicating the inline booth and a signed contract indicating inline space, we can not honor your request for a refund or reimbursement of your warehouse fees, storage fees or employee fees.Sincerely, [redacted]Home Show Manager

Re: [redacted] Revdex.com Complaint Thank *ou for bringing this complaint to our attention and for allowing us to share actual facts with supporting documentation for this dispute. [redacted] has been an exhibitor in the Maricopa Count* Home Shows (the Shows) since **nuar* 2013, until...

last week when the* failed to honor their signed exhibitor agreement for the April 24-26, 2015 Home and Landscape Show at the [redacted]. [redacted] and the Shows entered into an exhibitor agreement contract for the 2015 Show season, at which time [redacted], [redacted] General Manager and qualif*ing member per [redacted] #[redacted], signed and agreed to the terms and conditions of said contract, specificall* the Shows pa*ment terms initialed b* [redacted] on page 2, the backside of the signed contract. (see exhibits 1, 1a, 2 & 3)Although read and initialed, these pa*ment terms were consistentl* not met b[redacted]. However, due to constant communication between both businesses and a desire for the Shows toassist [redacted] during their financial hardship, the Shows agreed to accept late pa*ments repeatedl*, forgiving late pa*ment fees accumulated to $245.00. The shows did this benevolent act as an effort to help [redacted] continue exhibiting in the Shows 2015 season. The Home Shows takes pride in providing qualit* venues of opportunit* for all our exhibitors and tries to accommodate each exhibitors individual needs, if and onl* if, the* honor their exhibitor agreements. (see exhibits # 4 & 5)[redacted] was invoiced via US mail and e-mail one month prior to the April 24-26, 2016 Show due date of March 1, 2015 and b* personal pa*ment reminder via e-mail on March 2, 2015. At no time did [redacted] attempt to make contact with the Shows to inform the Shows of their lack of funds or financial abilit* until [redacted] March 2, 2015 e-mail repl* to the March 1, 2015 pa*ment reminder. (see exhibits 6, 7 & 8)During the March 6-8, 2015 Home and Garden Show at the [redacted], [redacted], [redacted] account manager with the Shows, attempted to speak with [redacted] about [redacted] past due April 2015 show balance, at which time [redacted] stated that the funds were not available. [redacted] then offered a customized pa*ment plan in order for [redacted] to become current to which [redacted] replied [redacted] could not commit financiall* to that.On March 9th, 2015, the Home Shows received an e-mail from [redacted] requesting to cancel some booths in the April 2015 show in order to eliminate the originall* contracted balance owed, now past due accumulating dail* fees. On March 10, 2015 [redacted] via e-mail reminded [redacted] of pa*ment due date per their contracted terms, and b* phone verball* reiterated the Shows cancelation polic*, term #15. (see exhibits 9 & 10)The shows must stress to the Revdex.com that In an effort to assist [redacted] through financial hardship prior to March 9, 2015, the Shows offered [redacted] a customized pa*ment plan allowingfor incremental pa*ments to be made in lesser sums over an extended period of time to aide [redacted] with retention of their exhibit space and allow participation in the April 24-26, 2015 Home Show. The Shows produce 5 annual events with thousands of local businesses participating, all of which all are held to the same contract terms as [redacted]. However; despite the Shows polic* that all exhibitors are current on all show pa*ments in order to participate citing signed exhibitor contract term # 24, the home shows choose not to exclude [redacted] due to good faith in communications. (see exhibits 4 & 11)On March 13, 2015 via e-mail [redacted] acknowledges the past due April 2015 show pa*ment request with a “one of two things” ultimatum e-mail. One for a full refund, or two reduced booth sizing making it clear [redacted] did not intend to honor their signed exhibitor agreement. (see exhibit #12)The Shows contemplated at great length [redacted] financial instabilit* based on their poor pa*ment histor*, and in a sincere effort to assist [redacted] through clearl* a difficult time, the Shows chose to allow [redacted] to downsize their April 2015 booth space in order to eliminate an* balance owed for that show to the Shows. This gracious decision b* the Shows allowed [redacted] to retain their exhibit space at the April 2015 Home Show while not honoring their original contract without penalties. It was the Shows sincere belief that agreeable terms had been reached, while accommodating the needs of [redacted] per March 16, 2015 e-mail to [redacted]. (see exhibit # 13)On March 17, 2015 [redacted] received a call from [redacted] the owner of [redacted], who was vehementl* stating that [redacted] was in financial hardship and became extremel* abusive in nature and language to the point [redacted] had to excuse himself and hang up the phone. March 18, 2015 email chain followed with [redacted] wanting to resolve the issue in a respectful manner for both businesses. (See exhibits #14 & 15)On April 10, 2015 the Home Shows received notification from our merchant services account that [redacted] had filed a $400.00 chargeback on April 4, 2015, for the initial deposit paymentof [redacted] booth space at the upcoming April 24-26, 2015 Home Show. Upon notice of this chargeback, [redacted] called and e-mailed [redacted] to cancel charge backs for the upcoming April 2015 show immediatel* in order for [redacted] to retain their exhibitor space. [redacted] and [redacted] were cc’d on this e-mail for clarification as to wh* a chargeback was initiated. (see exhibits # 16 & 17)On April 10, 2015 [redacted] said b* phone that she did not know the chargeback was filed and claimed she onl* called the bank in an effort to gather information on how to do a chargeback and this action was weeks earlier. [redacted] then quickl* replied b* e-mail to [redacted]’s request for chargeback cancelations admitting the chargeback was initiated against the Shows. ( see exhibit #18)The Shows provided [redacted] the benefit of the doubt during the time chargebacks were being initiated b[redacted]. Due to this act of dishonest* on the part of [redacted], the Showsasked that all the chargeback’s made b[redacted] against them be canceled and that [redacted] provide documentation that there were none pending or would come after [redacted] had exhibited at the April 2015 show.  Later that same da* April 10, 2015, [redacted] e-mailed [redacted] and [redacted], [redacted] and [redacted] cc’d in the correspondence, that the [redacted] chargeback of $400.00 had been cancelled and that the bank would not provide assurance through documentation, while claiming that no other pending chargeback’s were filed or *et to be filed.  (see exhibit #19)Acting in a proactive manner the Shows called their merchant services account to verif* that the $400.00 [redacted] chargeback had been cancelled in an effort to gain financial assurance, and in repl* Merchant Services stated that there was no record of the chargeback being cancelled b[redacted]. At that time merchant services informed the Shows of a second chargeback recentl* filed b[redacted] on April 8, 2015 in the amount of $1702.20, which equated to the total amount of the booth cost. The Shows specificall* asked then allowed [redacted] the weekend to confess their dishonest answers about the recent chargeback activit*. On April 13th, the Shows once again called merchant services to verif* if [redacted] had canceled and/or reversed the chargeback’s and merchant services replied that the* had no record of an[redacted] chargeback cancellations. [redacted] successfull* charged back the entire booth cost totaling $2,102.20 for the April 2015 Show. Consequentl* these actions made [redacted] a non-exhibitor due to a zero balance of contracted booth space. ( see exhibits 16 & 17)The Shows e-mailed [redacted], including [redacted], [redacted] and [redacted] of the Shows decision to not dispute [redacted] chargeback and allow [redacted] the refund and thecancellation as the* previousl* requested back on March 13, 2015. [redacted] replied by e-mail that [redacted] cancellation and refund was “for the best” and [redacted] agreed with the decision while continuing to threaten retribution against the Shows through social media. At this point the Shows felt the matter was finall* closed and handled in a satisfactor* wa* in which [redacted] received a full refund, which was [redacted] initial request despite [redacted]’s newest e-mailed slander threats. Immediatel[redacted] posted public complaints on-line which violates the Revdex.com’scode of ethics. (see exhibits #20, 21 & 22)The Shows at this time will not be refunding an* additional mone* to [redacted], as all monies paid b* them for the April 24-26, 2015 Home Show was refunded through [redacted] successful chargeback’s. Moreover, [redacted] created the chargeback situation that resulted in the loss of their exhibit space at the April 2015 show. Given that fact, [redacted] will unfortunatel* reap the loss of their actions in unused promotional show materials and hold the Shows harmless for their unilateral decision. See Exhibit 1a for the products [redacted] were contracted to exhibit. Note: [redacted] was not contracted as a cash and carr* exhibitor nor contracted for Water softeners.Since [redacted] has filed this Revdex.com complaint, April 16, 2015, [redacted] QP Member/GM [redacted] has engaged in public negative commentar* about the Home Shows using social mediaand on-line reviews, instead of following the Revdex.com Code of Business Practices outlined for it’s members on professional code of conduct not onl* with the Revdex.com but between it’s members. (See exhibit #23)The Shows must insist that [redacted] allow the Revdex.com to work through this dispute resolution p[redacted]ess in the private manner allowed it’s members as stated in the “Revdex.com Code of Ethics". The Home Shows requests that [redacted] stop all harmful acts immediatel* and cease and desist of an* activities which ma* include but not limited to: contacting existing or prospective Home Show exhibitors about Home Show private matters, standing at the Home Show entrances during our events, flying their helicopter over the Shows, distributing flyers or other marketingmaterials at our Home Shows or forcible entry and solicitations into our private events. Numbered Exhibitsof Supporting Documentation Listed and Attached:1.    [redacted] Signed Exhibitor Contract dated1/8/2015 with 12/29/14 e-mail.2.    AZ [redacted] License #[redacted] Identif*ing [redacted] as[redacted] QP/Member3.    [redacted] initialed the agreement terms of the back ofcontract indicating that he read them.4.    Under exhibitor agreement term #24 Late PaymentsCharge: Payment received after the 5th day beyond each due date willincur a $25.00 late charge assessed immediately and $5.00 daily thereafter. AnyLate payment can also result in lack of inclusion in the show program,exhibitor listing and /or release of exhibitor booth space. If your payment isnot received by the due date indicated on this contract your location could besubject to move without notification.5.    Late Payment Invoice with $25.00 fee assessed6.    Final April Payment Invoice Mailed, and Faxed.7.    Email dated March 2, 2015 Subject:Reminder-Booth Payment due 3/1/15 (page 5 of 6 of e-mail chain)8.    Reply to e-mail by [redacted] stating [redacted] needs to delay payment. (page 4 of 6 of e-mail chain) and [redacted] SchultzMarch 2,2015 repl* to [redacted]’s e-mail asking for her to authorize a future datethat the payment could be run to avoid late fees. (page 4 of 6 of e-mail chain)9.    March 9, 2015 E-mail Subject: Reminder- Boothpayment due (page 3 of 6 of e-mail chain) [redacted] wrote to [redacted] to downsize/Cancel booths rather than pay the balance owed per the signed exhibitoragreement refer to attachment #2.10. Underexhibitor agreement terms #15: Cancelation:Exhibitor is responsible for full payment of booth space contract if notcancelled in writing three months before opening date of Show. In any case, allmoney paid is non-refundable/non-transferable. (page 3 of 6 of e-mailchain)11. March23, 2015 e-mail pa*ment plan and revised contract offer12. March13, 2015 E-mail From [redacted] to [redacted] askingfor refund or booth reduction (page 2 of 6 of e-mail chain)13. March16, 2015 e-mail to [redacted] outlining agreement reached. (page 1 of 6 of e-mailchain)14. March18 & 19, 2015 [redacted]’s e-mails to [redacted], Subject MCHS- April Show, asking forrespectful communication (page 2 of 3 of e-mail chain)15. 2ndpart of March 18 & 19, 2015 [redacted]’s e-mails to [redacted], Subject MCHS- AprilShow, asking for respectful communication (page 2 of 3 of e-mail chain)16. ChargeBack From [redacted] $400.0017. ChargeBack From [redacted] $1,702.2118. April10, 2015 e-mail chain from [redacted] to [redacted] about canceling the chargeback’s.And admitting to the chargeback’s.19. April10, 2015 e-mail chain from [redacted] to [redacted] with repl* b[redacted] about cancelingthe chargeback’s, and not able to secure documentation. Both charge backnumbers cited in e-mail.20. April13, 2015 [redacted]’s e-mail to [redacted] Settlement & Threat21. [redacted]’s[redacted] complaint about Shows Google Social Media Post April 16, 201522. [redacted]’s[redacted] complaint about Shows *elp on-line social Media Post April 16, 201523. Revdex.comCode Of Business Practices2. Build TrustE- Honoring an* settlements, agreements or decisions reachedas an outcome of a Revdex.com dispute resolution3.Tell The TruthA. Make known all material facts in both written and verbal representations,remembering that misrepresentations may result not only from direct statementsbut by omitting or obscuring relevant facts.5. Honor PromisesA. Fulfills contracts signed and agreements reached.

Regarding complaint ID [redacted], [redacted] reply to our response you will find the following: 1. In reference to the claim that [redacted] was never offered a payment plan, never notified of late fees, never missed a payment: Exhibits below.·     [redacted] was offered a payment plan to avoid late fees via email on 3/2/15. (Exhibit 3). ·     Exhibit 4, emailed computer generated application indicating dates in which payments were due, dated 12/29/14. ·     Exhibit 5 & 6, signed contracts dated 2/26/15 and 1/8/15 that show actual dates payments were made late - highlighted for reference and outlined below. 2015 Shows Late Fees - $25.00 late fee plus $5.00 per day Fees as stated per term 24 under the agreement terms [redacted] initialed on the contract:  Exhibit 6 - January 2015 show payment due 6/15/14 was paid on 6/16/14- 1 day late Exhibit 5 - March 2015 show payment due 9/1/14 was paid on 9/3/14- 2 days late       Exhibit 5 - March 2015 show payment due 1/15/15 was paid on 1/29/15- 14 days late Exhibit 5 – April 2015 show payment due 10/1/14 was paid on 10/6/14 – 6 days late ·     Exhibit 3, warned about late fees.2. Regarding slanderous claims of fraudulently falsifying a contract:·     Exhibit 6, signed contract by [redacted] front and back.·     Contract dated 1/8/15 prepared in advance of the January 16-18th, 2015 show for exhibitor signature at move in. Move-in took place January 14th-15th·     Witness signature of claimant on Exhibit 6·     The contract signed by [redacted] is the contract enforced.  The Shows at this time will not be refunding any additional money to [redacted], as all monies paid by [redacted] for the April 24-26, 2015 Home Show was refunded through [redacted] successful charge back’s. Moreover, [redacted] created the chargeback situation that resulted in the loss of their exhibit space at the April 2015 show. Given that fact, [redacted] will unfortunately reap the loss of their actions in unused promotional show materials and hold the Shows harmless for their unilateral decision. Since [redacted] has filed this Revdex.com complaint, April 16, 2015, [redacted] QP Member/GM [redacted] has engaged in public negative commentary about the Home Shows using social media and online reviews, instead of following the Revdex.com Code of Business Practices outlined for it’s members on professional code of conduct not only with the Revdex.com but between it’s members.(See exhibit #8 of initial response by MCHS)The Shows must insist that [redacted] allow the Revdex.com to work through this dispute resolution process in the private manner allowed it’s members as stated in the “Revdex.com Code of Ethics". The Home Shows requests that [redacted] stop all harmful acts immediately and cease and desist of any activities which may include but not limited to: contacting existing or prospective Home Show exhibitors about Home Show private matters, standing at the Home Show entrances during our events, flying their helicopter over the Shows, distributing flyers or other marketing materials at our Home Shows or entry and solicitations into our private events.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response made by Maricopa County Home Shows was very inaccurate as well as they provided you with a falsified contract.  
They stated our payment terms were consistently not met, they had forgiven $245 in late fees, and they had offered a custom payment plan to us.  We were never offered a payment plan, never notified of any late fees, nor had we missed any previous payments.  They provided quite a bit of documentation yet could not provide documentation of these falsified statements.  
The biggest issue is they fraudulently falsified a contract.  The contract they provided that was dated 1/8/2015 was never signed by myself.  I am including an email between [redacted] our Home Show Account Manager and [redacted] my Marketing Manager.  In the email [redacted] asks [redacted] what home shows we were committed to, and [redacted] replied and sent a copy of our current contract that we had on file with them.  I circled several major differences in the contract that was sent form [redacted] with no signatures on 12/29/14 and the contract that he sent you guys dated 1/8/2015 (only 10 days later).  I also included a second contract that was dated 5/7/2014 just for reference of the differences.  You can see the contract that [redacted] sent over with my signature has #35 on the agreement completely different than both of the other two contracts.  There is also a strange blank space on his contract above the "initial terms and conditions" box that is not present on either of the other contracts.  These are some very major changes to a contract that was dated only days apart.  It is also very convenient that one major change, #35 in the agreement terms, helped prove their point that I had the authority to sign the contract as I am the Qualifying Party on our [redacted] license.   
I personally had no communication with [redacted] nor any other member of the Maricopa County Home Shows staff on or around 1/8/2015 nor did I ever sign that contract.  I believe they falsified a contract which is a fraudulent and very serious offense!   

Regards,

Review: Our company exhibited with the Maricopa Home Shows only once last year and our account rep was a person named [redacted]. [redacted] was told specifically of our requirements needing a corner booth (which is the only booth configuration we have had for 20+ years at other exhibits like Maricopa County HomeShows). [redacted] visited us at our booth to meet us in person and discuss our needs as a new exhibitor.

[redacted] later contacted us regarding a future show stating we would take the SAME booth that we had at the last event. We agreed. Later in the year, [redacted] called to tell us that she had a BETTER booth in a better location in a different building. We told her if she thought it was a better booth we would take it. She never told us that she was changing us from a corner booth (which is the only booth configuration that we have ever had and would be able to have) and put us in an in-line booth. She completely misrepresented circumstances. We rented a [redacted] truck, packed the whole truck with merchandise from our warehouse (hiring two people to assist), drove down to the show and went to find our booth. Only then when we arrived at the exhibit hall did we realize that she had moved us in to a booth that we would not be able to fit in to. We told her and another associate that they put us in an in line booth (which was in a wrong configuration) and that we needed to be moved. They were unable to move us to another location saying that they were completely filled up. They told us they would try to move us and would call us by 6 pm. They never called us nor did they respond to the three emails we sent them during this weekend. The next day we went and emptied the truck and returned the rental truck, which was a significant cost and a lot of physical work. We told [redacted] we expected to have our money refunded to us and we have disputed the invoice with our credit card company. [redacted] is stating that they do not honor refunds and that we knew it was an in line booth. She never at any time told us that it was an in line booth as we are not physically capable of fitting into any other kind of booth configuration ever so had we been told that it was an inline booth we would have kept our original location. We are not amateurs considering we have done trade shows for 30+ years and have NEVER had an incident like this happen before. There is no way physically possible for our exhibit to fit in to anything other than the original corner booth that we occupied and [redacted] visited us at our booth and was aware of our needs.Desired Settlement: We expect a refund on our credit card for the exact amount of the booth space. In addition, I want to be reimbursed for the cost of our [redacted] truck, including gas and mileage charges and the cost for the employees hired to pack and unpack our truck. These charges amount to an additional $400.00 In addition, we ordered a significant amount of inventory for this event and now have to pay additional charges for warehousing costs. In total these charges include the booth space ($2000) and $400 for the truck and employee fees and approximately $600 for warehousing charges. This represents a total of $3000.00

Business

Response:

We are sorry to hear your disappointment in our September 2014 Home & Landscape Show and wish to resolve this issue in a timely manner. Thank you for sharing your disappointment with us and for allowing us the opportunity to resolve this issue through the Revdex.com in which our response can be shared and transmitted to you. I would first like to address the issue of booth cost since you stated that we charged you $2,000 for an exhibit space. Per your contract and payment receipts, your company was charged only $845.42 and you were contracted for an 8x10 inline space; if you’d like another copy of your contract, I would be more than happy to forward it to you again. It is our goal to produce the biggest and best shows in Arizona and in doing so trust in our exhibitors to read and fully understand their exhibit contracts before signing and agreeing to exhibit space. In this instance, your signed contract clearly states an 8x10 inline space at a total cost of $845.42; it is also very important to include that our Fall show was not available to you until the existing bed-sheet exhibitor released his booth space, it was at this time that [redacted] called you and offered you their exact booth space, which again was an 8x10 inline. At the point to which you signed up for the show, we protected your products and did not allow another bed-sheet exhibitor to the Show. It is in both of our best interests for you, our client, to be happy and profitable with our events so that you continue to exhibit with us. When your account rep forwarded the exhibit contract to you and 2 separate invoices, all 3 documents stated inline space at $845.42, we could have rectified the situation before the event had you read any of these documents before signing and agreeing to exhibit space. We understand your frustration and are sincerely sorry for this issue however, based on multiple chain emails back and forth clearly communicating the inline booth and a signed contract indicating inline space, we can not honor your request for a refund or reimbursement of your warehouse fees, storage fees or employee fees.Sincerely, [redacted]Home Show Manager

Review: We have been a long time customer of the Maricopa County Home Shows. We have already participated in 2 shows with them this year and spent almost $10,000, and we were signed up for a 3rd show April 24-26 totaling almost another $4,000. Well the problems came when we hit some slow times with our business and we asked the Maricopa County Home Show to work with us as far our final payment. We had already paid a little over 55% down for the booth and owed the last 45% that was due on 3/1/2015. Our office manager [redacted] sent [redacted] our Maricopa County Home Show account manager an email stating we were having some trouble and if we could have some flexibility on our last payment. Mind you in all of the years and with all of the money we have spent at the show we have never been late on a previous payment or had any other issues.

[redacted] approached me personally on March 8th during the March 6th-8th Maricopa County Home Show. He was very unprofessional as he started bullying me for the final payment in front of my booth with some of my employees and my customers present. I let him know our office would get in contact with him on Monday which was March 9th and he finally agreed that would suffice as I no longer wanted to talk in front of my booth at the show. [redacted] sent an email to [redacted] on March 9th asking if we could just do 2 booths instead of the 4 since we already had 2 booths paid for and didn’t have the funds to pay for the additional 2. [redacted] replied to [redacted] via email on March 12th stating that was not an option and there was a waiting list for our booths. I replied to [redacted] on the 13th asking why we couldn’t receive a refund since there was a waiting list for our booth and somebody would be happy to pay for our spot, or if we could keep the 2 booths we paid for and let someone purchase the other 2 booths? They replied we had to pay in full to keep a good standing and it was too late to make any booth changes. I was also informed that we had lost our booth and they sold it to another vendor. It did not make sense to me that they told me it was too late to make those changes yet they could make the drastic change of signing another vendor in our booth location. Customers always knew where to look for us as we’ve had the same booth location for the last several years. Since they sold our booth to another vendor I asked for a full refund of our booth. They let me know me know this was not an option but we could move to another location in a different building.

Seems like the only changes they were willing to make were for the benefit of their business. We also left messages and sent emails to the Home Show Manager [redacted] with no response. They were not willing to work with us at all. At this point we decided it was in our best interests to dispute the initial charges on our credit card. Maricopa County Home Shows repeatedly held their contract terms over us, but no member of [redacted] had signed a contract for the April Home Show. We then contacted them and let them know we would like to see a copy of this signed contract they kept holding us to so we could send it to our lawyer for review. Mysteriously at this point they actually decided to work with us and give us 2 booths for what we had already paid. On March 23rd we picked a new booth location and everything was set up.

We placed orders for our marketing materials, inventory to be sold at the booth, and we also had to pay for 2 AC units, a water heater, and water a softener for display in the booth. On April 10th [redacted] called me and stated they had received a charge back from the credit card company for the initial payment. I apologized and said we had initiated that when they were refusing to work with us and sold our booth space. I let them know we never pursued the charge back and they would be cancelled by our office manager [redacted]. [redacted] was asked if this was the only charge back when she was contacted. She was confused and replied yes. We only filed one charge back with the credit card company but it was for 2 separate payment transactions with The Maricopa County Home Show. So it appeared like two charge backs. [redacted] the home show manager then emailed us stating she was pulling us from the April home show and prohibited us from ever exhibiting with them again, all this without even giving us a chance to explain the confusion.

Throughout the whole p[redacted]ess the staff of the Maricopa County Home Show was very rude, bullying, and very difficult to work with. I was also unhappy with the fact we tried to contact [redacted] on multiple occasions via phone and email with no response trying to state our issues with [redacted] and the current situation. We did not receive any communication from her at all until she was going to lose money did she get involved. If she would have taken a management role and stepped in much sooner in the p[redacted]ess this could have been easily resolved. We have been a long time supporting vendor and to be treated this way was disappointing to say the least. We will now lose a lot of money because of them. We will lose around $10,000 alone in restocking fees and marketing materials that were Home Show specific and now cannot be used. We also relied on approximately $200,000 in revenue that is generated from the April Home Show alone.Desired Settlement: We would like a full refund of the money we currently paid for the April 24-26 home show and a refund of the $10,000 we will now lose since we are being prohibited from the Home Shows. We do not wish to pursue anything on the $200,000 of lost revenue as we would like this matter resolved promptly.

Business

Response:

Re: [redacted] Revdex.com Complaint Thank *ou for bringing this complaint to our attention and for allowing us to share actual facts with supporting documentation for this dispute. [redacted] has been an exhibitor in the Maricopa Count* Home Shows (the Shows) since **nuar* 2013, until last week when the* failed to honor their signed exhibitor agreement for the April 24-26, 2015 Home and Landscape Show at the [redacted]. [redacted] and the Shows entered into an exhibitor agreement contract for the 2015 Show season, at which time [redacted], [redacted] General Manager and qualif*ing member per [redacted] #[redacted], signed and agreed to the terms and conditions of said contract, specificall* the Shows pa*ment terms initialed b[redacted] on page 2, the backside of the signed contract. (see exhibits 1, 1a, 2 & 3)Although read and initialed, these pa*ment terms were consistentl* not met b[redacted]. However, due to constant communication between both businesses and a desire for the Shows toassist [redacted] during their financial hardship, the Shows agreed to accept late pa*ments repeatedl*, forgiving late pa*ment fees accumulated to $245.00. The shows did this benevolent act as an effort to help [redacted] continue exhibiting in the Shows 2015 season. The Home Shows takes pride in providing qualit* venues of opportunit* for all our exhibitors and tries to accommodate each exhibitors individual needs, if and onl* if, the* honor their exhibitor agreements. (see exhibits # 4 & 5)[redacted] was invoiced via US mail and e-mail one month prior to the April 24-26, 2016 Show due date of March 1, 2015 and b* personal pa*ment reminder via e-mail on March 2, 2015. At no time did [redacted] attempt to make contact with the Shows to inform the Shows of their lack of funds or financial abilit* until [redacted] March 2, 2015 e-mail repl* to the March 1, 2015 pa*ment reminder. (see exhibits 6, 7 & 8)During the March 6-8, 2015 Home and Garden Show at the [redacted], [redacted], [redacted] account manager with the Shows, attempted to speak with [redacted] about [redacted] past due April 2015 show balance, at which time [redacted] stated that the funds were not available. [redacted] then offered a customized pa*ment plan in order for [redacted] to become current to which [redacted] replied [redacted] could not commit financiall* to that.On March 9th, 2015, the Home Shows received an e-mail from [redacted] requesting to cancel some booths in the April 2015 show in order to eliminate the originall* contracted balance owed, now past due accumulating dail* fees. On March 10, 2015 [redacted] via e-mail reminded [redacted] of pa*ment due date per their contracted terms, and b* phone verball* reiterated the Shows cancelation polic*, term #15. (see exhibits 9 & 10)The shows must stress to the Revdex.com that In an effort to assist [redacted] through financial hardship prior to March 9, 2015, the Shows offered [redacted] a customized pa*ment plan allowingfor incremental pa*ments to be made in lesser sums over an extended period of time to aide [redacted] with retention of their exhibit space and allow participation in the April 24-26, 2015 Home Show. The Shows produce 5 annual events with thousands of local businesses participating, all of which all are held to the same contract terms as [redacted]. However; despite the Shows polic* that all exhibitors are current on all show pa*ments in order to participate citing signed exhibitor contract term # 24, the home shows choose not to exclude [redacted] due to good faith in communications. (see exhibits 4 & 11)On March 13, 2015 via e-mail [redacted] acknowledges the past due April 2015 show pa*ment request with a “one of two things” ultimatum e-mail. One for a full refund, or two reduced booth sizing making it clear [redacted] did not intend to honor their signed exhibitor agreement. (see exhibit #12)The Shows contemplated at great length [redacted] financial instabilit* based on their poor pa*ment histor*, and in a sincere effort to assist [redacted] through clearl* a difficult time, the Shows chose to allow [redacted] to downsize their April 2015 booth space in order to eliminate an* balance owed for that show to the Shows. This gracious decision b* the Shows allowed [redacted] to retain their exhibit space at the April 2015 Home Show while not honoring their original contract without penalties. It was the Shows sincere belief that agreeable terms had been reached, while accommodating the needs of [redacted] per March 16, 2015 e-mail to [redacted]. (see exhibit # 13)On March 17, 2015 [redacted] received a call from [redacted] the owner of [redacted], who was vehementl* stating that [redacted] was in financial hardship and became extremel* abusive in nature and language to the point [redacted] had to excuse himself and hang up the phone. March 18, 2015 email chain followed with [redacted] wanting to resolve the issue in a respectful manner for both businesses. (See exhibits #14 & 15)On April 10, 2015 the Home Shows received notification from our merchant services account that [redacted] had filed a $400.00 chargeback on April 4, 2015, for the initial deposit paymentof [redacted] booth space at the upcoming April 24-26, 2015 Home Show. Upon notice of this chargeback, [redacted] called and e-mailed [redacted] to cancel charge backs for the upcoming April 2015 show immediatel* in order for [redacted] to retain their exhibitor space. [redacted] and [redacted] were cc’d on this e-mail for clarification as to wh* a chargeback was initiated. (see exhibits # 16 & 17)On April 10, 2015 [redacted] said b* phone that she did not know the chargeback was filed and claimed she onl* called the bank in an effort to gather information on how to do a chargeback and this action was weeks earlier. [redacted] then quickl* replied b* e-mail to [redacted]’s request for chargeback cancelations admitting the chargeback was initiated against the Shows. ( see exhibit #18)The Shows provided [redacted] the benefit of the doubt during the time chargebacks were being initiated b[redacted]. Due to this act of dishonest* on the part of [redacted], the Showsasked that all the chargeback’s made b[redacted] against them be canceled and that [redacted] provide documentation that there were none pending or would come after [redacted] had exhibited at the April 2015 show. Later that same da* April 10, 2015, [redacted] e-mailed [redacted] and [redacted], [redacted] and [redacted] cc’d in the correspondence, that the [redacted] chargeback of $400.00 had been cancelled and that the bank would not provide assurance through documentation, while claiming that no other pending chargeback’s were filed or *et to be filed. (see exhibit #19)Acting in a proactive manner the Shows called their merchant services account to verif* that the $400.00 [redacted] chargeback had been cancelled in an effort to gain financial assurance, and in repl* Merchant Services stated that there was no record of the chargeback being cancelled b[redacted]. At that time merchant services informed the Shows of a second chargeback recentl* filed b[redacted] on April 8, 2015 in the amount of $1702.20, which equated to the total amount of the booth cost. The Shows specificall* asked then allowed [redacted] the weekend to confess their dishonest answers about the recent chargeback activit*. On April 13th, the Shows once again called merchant services to verif* if [redacted] had canceled and/or reversed the chargeback’s and merchant services replied that the* had no record of an[redacted] chargeback cancellations. [redacted] successfull* charged back the entire booth cost totaling $2,102.20 for the April 2015 Show. Consequentl* these actions made [redacted] a non-exhibitor due to a zero balance of contracted booth space. ( see exhibits 16 & 17)The Shows e-mailed [redacted], including [redacted], [redacted] and [redacted] of the Shows decision to not dispute [redacted] chargeback and allow [redacted] the refund and thecancellation as the* previousl* requested back on March 13, 2015. [redacted] replied by e-mail that [redacted] cancellation and refund was “for the best” and [redacted] agreed with the decision while continuing to threaten retribution against the Shows through social media. At this point the Shows felt the matter was finall* closed and handled in a satisfactor* wa* in which [redacted] received a full refund, which was [redacted] initial request despite [redacted]’s newest e-mailed slander threats. Immediatel[redacted] posted public complaints on-line which violates the Revdex.com’scode of ethics. (see exhibits #20, 21 & 22)The Shows at this time will not be refunding an* additional mone* to [redacted], as all monies paid b* them for the April 24-26, 2015 Home Show was refunded through [redacted] successful chargeback’s. Moreover, [redacted] created the chargeback situation that resulted in the loss of their exhibit space at the April 2015 show. Given that fact, [redacted] will unfortunatel* reap the loss of their actions in unused promotional show materials and hold the Shows harmless for their unilateral decision. See Exhibit 1a for the products [redacted] were contracted to exhibit. Note: [redacted] was not contracted as a cash and carr* exhibitor nor contracted for Water softeners.Since [redacted] has filed this Revdex.com complaint, April 16, 2015, [redacted] QP Member/GM [redacted] has engaged in public negative commentar* about the Home Shows using social mediaand on-line reviews, instead of following the Revdex.com Code of Business Practices outlined for it’s members on professional code of conduct not onl* with the Revdex.com but between it’s members. (See exhibit #23)The Shows must insist that [redacted] allow the Revdex.com to work through this dispute resolution p[redacted]ess in the private manner allowed it’s members as stated in the “Revdex.com Code of Ethics". The Home Shows requests that [redacted] stop all harmful acts immediatel* and cease and desist of an* activities which ma* include but not limited to: contacting existing or prospective Home Show exhibitors about Home Show private matters, standing at the Home Show entrances during our events, flying their helicopter over the Shows, distributing flyers or other marketingmaterials at our Home Shows or forcible entry and solicitations into our private events. Numbered Exhibitsof Supporting Documentation Listed and Attached:1. [redacted] Signed Exhibitor Contract dated1/8/2015 with 12/29/14 e-mail.2. AZ [redacted] License #[redacted] Identif*ing [redacted] as[redacted] QP/Member3. [redacted] initialed the agreement terms of the back ofcontract indicating that he read them.4. Under exhibitor agreement term #24 Late PaymentsCharge: Payment received after the 5th day beyond each due date willincur a $25.00 late charge assessed immediately and $5.00 daily thereafter. AnyLate payment can also result in lack of inclusion in the show program,exhibitor listing and /or release of exhibitor booth space. If your payment isnot received by the due date indicated on this contract your location could besubject to move without notification.5. Late Payment Invoice with $25.00 fee assessed6. Final April Payment Invoice Mailed, and Faxed.7. Email dated March 2, 2015 Subject:Reminder-Booth Payment due 3/1/15 (page 5 of 6 of e-mail chain)8. Reply to e-mail by [redacted] stating [redacted] needs to delay payment. (page 4 of 6 of e-mail chain) and [redacted] SchultzMarch 2,2015 repl* to [redacted]’s e-mail asking for her to authorize a future datethat the payment could be run to avoid late fees. (page 4 of 6 of e-mail chain)9. March 9, 2015 E-mail Subject: Reminder- Boothpayment due (page 3 of 6 of e-mail chain) [redacted] wrote to [redacted] to downsize/Cancel booths rather than pay the balance owed per the signed exhibitoragreement refer to attachment #2.10. Underexhibitor agreement terms #15: Cancelation:Exhibitor is responsible for full payment of booth space contract if notcancelled in writing three months before opening date of Show. In any case, allmoney paid is non-refundable/non-transferable. (page 3 of 6 of e-mailchain)11. March23, 2015 e-mail pa*ment plan and revised contract offer12. March13, 2015 E-mail From [redacted] to [redacted] askingfor refund or booth reduction (page 2 of 6 of e-mail chain)13. March16, 2015 e-mail to [redacted] outlining agreement reached. (page 1 of 6 of e-mailchain)14. March18 & 19, 2015 [redacted]’s e-mails to [redacted], Subject MCHS- April Show, asking forrespectful communication (page 2 of 3 of e-mail chain)15. 2ndpart of March 18 & 19, 2015 [redacted]’s e-mails to [redacted], Subject MCHS- AprilShow, asking for respectful communication (page 2 of 3 of e-mail chain)16. ChargeBack From [redacted] $400.0017. ChargeBack From [redacted] $1,702.2118. April10, 2015 e-mail chain from [redacted] to [redacted] about canceling the chargeback’s.And admitting to the chargeback’s.19. April10, 2015 e-mail chain from [redacted] to [redacted] with repl* b[redacted] about cancelingthe chargeback’s, and not able to secure documentation. Both charge backnumbers cited in e-mail.20. April13, 2015 [redacted]’s e-mail to [redacted] Settlement & Threat21. [redacted]’s[redacted] complaint about Shows Google Social Media Post April 16, 201522. [redacted]’s[redacted] complaint about Shows *elp on-line social Media Post April 16, 201523. Revdex.comCode Of Business Practices2. Build TrustE- Honoring an* settlements, agreements or decisions reachedas an outcome of a Revdex.com dispute resolution3.Tell The TruthA. Make known all material facts in both written and verbal representations,remembering that misrepresentations may result not only from direct statementsbut by omitting or obscuring relevant facts.5. Honor PromisesA. Fulfills contracts signed and agreements reached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response made by Maricopa County Home Shows was very inaccurate as well as they provided you with a falsified contract.