Marie Callender's Pie Shop #38

I spoke with Mr***y I also sent him a gift certificate
We are currently rerunning the Kids Eat Free Promotion" and I appreciate your time and speaking
with me about this matter
Sincerely,
*** ***
General
Manager/Partner

7/02/
Dear ***,
We take great pride in our restaurant and in the quality of service we provide*** has been an exemplary employee for over yearI truly apologize that
we did not meet or exceed Ms*** expectations. It is no like *** to be rude or off putting to anyone. It is our mission to exceed all guest expectations
I have written a letter to Ms*** along with a refund of her $
My hope is that Ms*** will revisit our store, so we may have the opportunity to redeem ourselvesWe are and continue to be a favorite in the neighborhood and it saddens me to think we failed to treat a guest properlyAs a franchise store we are family owned and have been since
I have spoken with *** and she has asked me to extend her greatest apology to Ms***
Sincerely,
*** ***
General Manager/Partner