February 9, 2017Re: Case #*** Hello,We have received the complaint letter dated January 23, for the case number listed aboveWe apologize for the late response as we just received this letter todayFirst, as everyone knows, we all have different skin types and skincare products work
differently for each and every single one of usA product that may have worked for your sister or friend may or may not work for you because your skin is different from themNext, if the customer is not happy with the product/s that she has purchased, then she may return it to the address belowAlso, please advise the customer to let us know on what product/s would be inside the return package so that we can make a note on her account. Last, we suggest for her to send the package back with a tracking and signature confirmation to make sure that the package doesn’t get lost in transit.Filipina Skin CareRE: ReturnsPO Box 17402Jacksonville, FL 32245 *** ** ***Customer Support Specialist
Complaint: [redacted]
I am rejecting this response because:Good Afternoon, Thank you for reopening my complaint. If you can please tell the business that I reject their response because I cannot send back an empty bottle. After I used the entire bottle of the peeling oil was that I noticed that it did not work for me. I would like a refund of my money for a product that simply did not work. I can give them an order # if they want it. Thank you and have a good day
Regards,
[redacted]
February 9, 2017Re: Case #*** Hello,We have received the complaint letter dated January 23, for the case number listed aboveWe apologize for the late response as we just received this letter todayFirst, as everyone knows, we all have different skin types and skincare products work
differently for each and every single one of usA product that may have worked for your sister or friend may or may not work for you because your skin is different from themNext, if the customer is not happy with the product/s that she has purchased, then she may return it to the address belowAlso, please advise the customer to let us know on what product/s would be inside the return package so that we can make a note on her account. Last, we suggest for her to send the package back with a tracking and signature confirmation to make sure that the package doesn’t get lost in transit.Filipina Skin CareRE: ReturnsPO Box 17402Jacksonville, FL 32245 *** ** ***Customer Support Specialist
Complaint: [redacted]
I am rejecting this response because:Good Afternoon, Thank you for reopening my complaint. If you can please tell the business that I reject their response because I cannot send back an empty bottle. After I used the entire bottle of the peeling oil was that I noticed that it did not work for me. I would like a refund of my money for a product that simply did not work. I can give them an order # if they want it. Thank you and have a good day
Regards,
[redacted]