Marin Fitness

Initial Business Response /* (1000, 17, 2015/11/09) */
Marin Fitness takes pride in serving our members with exceptional service for over 20 years. We are sorry Mrs [redacted] had a different feeling. We cancelled her daughters membership as soon as we received email from her dated on September...

8,2015. In this email, [redacted] mentioned she first cancelled in 2010 and "never stepped back"after. This story is inconsistent with her mom's information,where she claims they cancelled in Dec2011. We have no reason to keep charging a member who gave us a 30 day written notice to cancel. Our policy is the same for all members. There is no evidence of Mrs [redacted] cancelling her membership prior to September of this year.
Initial Consumer Rebuttal /* (3000, 19, 2015/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is evidence and it was provided. This company has a history of accounting issues and has stolen $1300 directly out of my account after cancellation of YEARS ago. No one can produce more evidence than I did, which is a copy of the cancellation notice delivered to the business in 2011. I have produced evidence of cancellation. This company took money from me unjustly and without my permission AFTER cancellation. I don't know how much clearer I can be about that.Evidence is attached here on this site for your convenience. After hearing from you company that they did not respond I took your advice to start a small claims suit. I have given money to a company to start this for me. They owe me the money. It's mine and they took it from me after I provided adequate, legal documentation of cancellation. If you look at their yelp reviews, you will see they have history of this. They are not legitimately handling business affairs and have a history of taking money out of others accounts even after much effort of other patrons who asked them to correct their records. Its a horrible business practice.
This is why I connected with the Revdex.com. I want it known how this business handles affairs and I appreciated your efforts to try to help. I appreciated speaking with [redacted] in this Revdex.com office. She was professional and gave good advice.
Thank you. This money is owed me. I followed all the steps to provide all necessary paperwork to cancel this membership and they stole my money for years afterward. I have been a single mother and struggled for so long and am appalled this business will not refund my money to me that is mine, not theirs. It's sick to see such a greedy company get away with such practices. They have a history of this. It's an unethical business practice.
Thank you again for your efforts!