Initial Business Response /* (1000, 5, 2015/03/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@penskeautomotive.com
We have researched the complaint issued by [redacted], and would like to apologize for this inconvenience. The refund...
that he is seeking is issued by United Auto Care, which is the company that underwrites the GAP policy that he is trying to cancel. This paperwork has been submitted twice by us on his behalf. In our research we find that since the initial check was not received that a second check was cut by United Auto Care on February 18th. The address on the cancellation paperwork is 13[redacted] XXXXX. This may be why the check was not received initially, and if there is an updated address, that would be information needed to fulfill this. In the meantime we are working with United Auto Care to track down the location and status of the check cut in February. If in fact it has been mailed to the wrong address, we will need to cancel and reissue to the correct mailing address.
We will update the status of the cancellation and check in the next seven days, to ensure that Mr. [redacted] has the most current and up to date information. We are working at resolving this as quickly as possible and again apologize for the delay.
I bought a used Accord with 90K miles on it in mid May, 2016 . It's been 6 weeks and I've taken it in three times (twice in the first 2 weeks of possession) since for problems with the air conditioner and electrical. When I spoke with the general manger about my frustration, I expected the dealership to take steps to remedy the problem. I bought the car for less than $5000 and now, it needs close to $2000 in repairs. I was asked repeatedly, "how long do you think a dealership should be responsible for a used car once it's sold?" It wasn't "certified used", but the salesman sold us the car on the assumption that it was a solid, working car, not one that would be fraught with expensive repair problems within days of taking ownership of it. How long should the dealership be responsible? More time than this! I've owned only Hondas for close to forty years and the "product" is usually reliable. In this case, the dealership was not reliable. I am a teacher on a very tight budget. I thought buying a used car from a dealership would offer me some sort of protection from being "taken advantage of". This was not the case. Now I am out a reliable car, having just purchased this one weeks ago.
Initial Business Response /* (1000, 5, 2015/03/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@penskeautomotive.com
We have researched the complaint issued by [redacted], and would like to apologize for this inconvenience. The refund...
that he is seeking is issued by United Auto Care, which is the company that underwrites the GAP policy that he is trying to cancel. This paperwork has been submitted twice by us on his behalf. In our research we find that since the initial check was not received that a second check was cut by United Auto Care on February 18th. The address on the cancellation paperwork is 13[redacted] XXXXX. This may be why the check was not received initially, and if there is an updated address, that would be information needed to fulfill this. In the meantime we are working with United Auto Care to track down the location and status of the check cut in February. If in fact it has been mailed to the wrong address, we will need to cancel and reissue to the correct mailing address.
We will update the status of the cancellation and check in the next seven days, to ensure that Mr. [redacted] has the most current and up to date information. We are working at resolving this as quickly as possible and again apologize for the delay.
I bought a used Accord with 90K miles on it in mid May, 2016 . It's been 6 weeks and I've taken it in three times (twice in the first 2 weeks of possession) since for problems with the air conditioner and electrical. When I spoke with the general manger about my frustration, I expected the dealership to take steps to remedy the problem. I bought the car for less than $5000 and now, it needs close to $2000 in repairs. I was asked repeatedly, "how long do you think a dealership should be responsible for a used car once it's sold?" It wasn't "certified used", but the salesman sold us the car on the assumption that it was a solid, working car, not one that would be fraught with expensive repair problems within days of taking ownership of it. How long should the dealership be responsible? More time than this! I've owned only Hondas for close to forty years and the "product" is usually reliable. In this case, the dealership was not reliable. I am a teacher on a very tight budget. I thought buying a used car from a dealership would offer me some sort of protection from being "taken advantage of". This was not the case. Now I am out a reliable car, having just purchased this one weeks ago.