Marina Alexia LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] the pad that the sanding pads sit on is bad and needs to be replaced

We checked all of our records, but because gate opener has been purchased from Amazon, we would need to have whole order number so we could find any records in systemOtherwise, customer can reply to us to [email protected] with a question or issue so we could reply back

Hello, Thank you for contacting us We appreciate customers patience regarding this case.Aleko Saunas are not advertised being made in USUnfortunately customer has received sauna with some small defect that could be easily fixed which is why customer was offered partial refund for the labor Due to the fact that customer would like to get money back for this product, we have authorized the requestFor the inconvenience , customer will keep the sauna for freeThey will get full refund and in addition , free over $worth of product Hopefully this resolution is satisfying and we were able to make the customer happy

We have received a complaint from customer about not responding to his issueWe have received email and have responded right away to itWe have tried to assist customer over email and provided a phone number for better assistance as wellIf customer still have issue with his gate opener, he can call us at [redacted] 7am-5pm Mon-Fri P/TWe have also attached a copy of email records for youThank you

Complaint: ***I am rejecting this response because:I have tried repeatedly to get a response at that email addressOnce they gave me a phone number but it is always busyI have asked for a simple response to a simple question and it is never addressed. Sincerely,*** ***

We can fully assist customer with his issue if we could talk to him, but seems that customer can not reach us for some reason even though we are getting over phone calls a day

Hello, Thank you for contacting us We appreciate customers patience regarding this case.Aleko Saunas are not advertised being made in US. Unfortunately customer has received sauna with some small defect that could be easily fixed which is why customer was offered partial refund for...

the labor.  Due to the fact that customer would like to get money back for this product, we have authorized the request. For the inconvenience , customer will keep the sauna for free. They will get full refund and in addition , free over $2000 worth of product  Hopefully this resolution is satisfying and we were able to make the customer happy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello, Thank you for contacting us  We would like to get detailed explanation of the issue so that we can assist the customer in regards of this issue. If the product cannot be fixed, we can replace it. If it can be fixed, we will provide the troubleshooting or parts...

needed.Advice customer to send us detailed explanation of the issue and how it was used.  Thank you

We checked all of our records, but because gate opener has been purchased from Amazon, we would need to have whole order number so we could find any records in system. Otherwise, customer can reply to us to [email protected] with a question or issue so we could reply back.

We have received a complaint from customer about not responding to his issue. We have received email and have responded right away to it. We have tried to assist customer over email and provided a phone number for better assistance as well. If customer still have issue with his gate opener, he can...

call us at [redacted] 7am-5pm Mon-Fri P/T. We have also attached a copy of email records for you. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] the pad that the sanding pads sit on is bad and needs to be replaced

Complaint: [redacted]I am rejecting this response because:
The company refuses to respond via email. I have tried to telephone them and have never been able to access anyone. Sincerely,[redacted]