Marina Inn

Dear Revdex.com The fact was the the broken lamp was discovered the second day and the door strip was loose when checking in but completely fell off before the next day When I brought it up to the front desk, I was asked to submit the photos which I did immediatelyBy Marina Inn's response, if someone already used the room they are not responsible, but what customers pay depends on the quality of the service they receiveThe case was not closed when I checked out in a hurry, and the front desk staff promised follow up with email and phoneI sent several emails and make a few phone calls, but I did not hear anything from the hotel until I filed complaint with Revdex.com The impression the hotel staff left with me: it was a matter of how much refund, one day or two, not whether there would be a refund The responses from the hotel was very unprofessionalInstead of offering apology, the hotel actually accused the guests "taking disadvantaged of us or our hotel, under name of custom service"What does that mean? This is not even proper English!! Then it says in their letter to Revdex.com that "The day guest came to check out address all the inconvenience that claims"That was not trueThe case was not closed when I checked out, and the that was more than inconvenience, the "the room was a hazard"as you were informedThe way that room was being rented out was a serious violation of the safety rule Dear Revdex.com, I am following your guidance to "maintain realistic expectations and respond in a professional, fair and courteous manner", I hope Marina hotel act the same way Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

Dear Revdex.com
The fact was the the broken lamp was discovered the second day and the door strip was loose when checking in but completely fell off before  the next day.
When I brought it up to the front desk, I was asked to submit the photos which I did immediately. By...

Marina Inn's response, if someone already used the room they are not responsible, but what customers pay depends on the quality of the service they receive. The case was not closed when I checked out in a hurry, and the front desk staff promised follow up with email and phone. I sent several emails and make a few phone calls, but I did not hear anything from the hotel until I filed complaint with Revdex.com.
The impression the hotel staff left with me: it was a matter of how much refund, one day or two, not whether there would be a refund.
The responses from  the hotel was very unprofessional. Instead of offering apology, the hotel actually accused the guests "taking disadvantaged of us or our hotel, under name of custom service". What does that mean? This is not even proper English!!
Then it says in their letter to Revdex.com that "The day guest came to check out address all the inconvenience that claims". That was not true. The case was not closed when I checked out, and the that was more than inconvenience, the "the room was a hazard"as you were informed. The way that room was being rented out was a serious violation of the safety rule.
Dear Revdex.com, I am following your guidance to "maintain realistic expectations and respond in a professional, fair and courteous manner", I hope Marina hotel act the same way.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]