Marina Motors, Inc.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The keys were inside the ignition of the vehicle when it was takenWe were just inside the front door when the car was driven across my lawn by the repo peopleWhen I called *** right after and she verified that it was repossessed, she told me, in the presence of Chesterfield police that I could come and pick up my items at any timeNo mention of keys were madeWhen I followed up with *** at the dealership and he told me he would personally bring my items to my home, no mention of keys were madeMarina Motors has no right to hold my personal belongings
Regards,
*** ***

After speaking with the company they have stated not to worry about the key; just to come and get the things - it's all in a bag.

I spoke with [redacted] from the business and she stated that in order for the consumer to receive her belongings they would need to keys returned to their store.

Review: During the unethical repossession of my vehicle, several personal items were in the vehicle. I called the dealership as witnessed by the Chesterfield police, and [redacted] specifically told me that my items would be available for my pick up. When I arrived at the dealership two days later, salesperson [redacted] told me he would bring the items to my home. I followed up with phone calls to [redacted] for two weeks proceeding and [redacted] kept telling me he would bring my items to me.Desired Settlement: I want the cost of my items that were in the vehicle.

Business

Response:

I spoke with [redacted] from the business and she stated that in order for the consumer to receive her belongings they would need to keys returned to their store.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The keys were inside the ignition of the vehicle when it was taken. We were just inside the front door when the car was driven across my lawn by the repo people. When I called [redacted] right after and she verified that it was repossessed, she told me, in the presence of Chesterfield police that I could come and pick up my items at any time. No mention of keys were made. When I followed up with [redacted] at the dealership and he told me he would personally bring my items to my home, no mention of keys were made. Marina Motors has no right to hold my personal belongings.

Regards,

Business

Response:

After speaking with the company they have stated not to worry about the key; just to come and get the things - it's all in a bag.

Review: I purchased a used car in August. Since then The air conditioner compressor went out, the front brakes were replaced, the rust ate a hole in the muffler, The drivers side wheel bearing was replaced, and now I have to replace the back brakes.Desired Settlement: I would like my down payment refunded as well as all payments I have made and the cost for the repairs I paid for, totaling $3850.00

Business

Response:

I spoke with [redacted] from the business and she stated the consumer complained 2 weeks later about the AC and the company repaired it for her. The business didn't receive their November payment for the car; when they reached out to the consumer they were told the consumer had to use the payment for the repairs. They said ok that was fine but for the other repairs when the consumer came into the business to make her December payment they would fix her car. The consumer never showed up to make the payment or for the repairs to the car.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

The business did not try to resolve this issue. I want my money refunded to me. They have since taken the car, and have not attempted to give me anything. They are also holding my personal belongings that were in the car.

Regards,