Marina Sailing of San Diego

W.O.R.S.T. S.A.I.L.I.N.G. E.X.P.E.R.I.E.N.C.E. !!!

TITLE:

A CRAPPY ADVENTURE

So there we were with sailing with the family, my father-in-law loves to sail so he rented a sailboat from Marina Sailing on Shelter Island Dr. I prepared lemon basil shrimp on kabobs and other kabob for grilling that day out on the open sea. So a few hours in I get I try to fire up the grill and lifted the lid only to find out it was not cleaned from whomever grilled before, but then I tried to turn the grill on and it did not start and figured out there was no propane, this was not cool with a starving crowd, but luckily I had a backup plan. I had made tuna fish sandwiches in our cooler, so ok no BBQ shrimp Kabob, but we got sandwiches. We have some lunch and things seem to go well. Later [redacted] went down to use the head a.k.a. bathroom. So I hear a a loud voice from down in the boat and [redacted] is trying to stop the toilet from over flooding, we did our best to stop feces, poop, [redacted] mixture from who knows how many previous boat renter....what followed is a horror story of a family stuck on a boat for hours with the sick smell of old bacteria deadly stench of who knows how many others people's bowel movements. Then the horror began, first [redacted] vomited off the side of the boat...GoodBye Tuna fish sandwiches...then I followed after seeing the flow of brown liquid coming up through the top of the boat near the side dripping toward the back of the boat...followed by my wife and [redacted] getting sick...I can not stress ENOUGH to NOT use this company, if you do DON't expect [redacted], thats right it was [redacted] who failed to prepare the boat for our family. We suffered the whole way back to dock.....later my father in law [redacted] informed them of what happened and they offered a free boat rental and a sailing lesson, that still was not enough for me, but it was enough for my father in law, so I let it go and just chalked it up to horrible customer service provided by people that DO NOT care about the experience they provide for customers.

IT GETS WORST " Keep Reading" Cont...

So my father in law follows up with the free boat rental / sailing lesson and it turns in an horrible customer service experience. I mean really who would make this BOWEL MOVEMENT UP!

Here are some details:

1. When I returned the sailboat August 7, 2014 no one was in the office. It seems like it was around 3PM. I thought I brought the boat back 3 hours early.

2. The next day I went to the office. I first told [redacted] what happen and asked that I get a full refund. [redacted] said they can't but he will let me have the boat the next day. We had other plans for the rest of my time in San Diego so I could not take him up on his offer (credit) this trip. I said, can I have the boat the next time I am in San Diego and he said yes.

3. [redacted] clearly displayed that [redacted] was wrong to have not emptied the head's holding tank (Toilet). Another lady was in the office listening to the conversation. Another thing [redacted] did not do was to watch me take the boat out of and return to the slip. [redacted] was irritated about that.

4. Also, I asked [redacted] due to our inconvenience, will he give my daughter a free sailing lesson. He did not say yes or no to that. By the way, that's the only thing [redacted] said he remembers.

5. I have called and left a message, talked to someone or someone has called me from Marina Sailing 19 times over the last 5 weeks. Everyone keeps passing the buck. I have talked with [redacted] and [redacted] all multiple times. Both [redacted] and [redacted] said that they would call me back due to being busy and they did not call me. If fact just yesterday [redacted] said, "Can I call you right back?" I said, do you promise that you will call me "right back" and he said yes. I called and left him a voice message 8 hours later. He called me back the next day which was today, I was upset with there lack of reasonability and apathetic attitude toward me and our family's horrible experience, so I told him I would have my brother stop by to handle this matter from this point forward because he lives in San Diego and I live in Houston.So I'm the son in law and this my experience. I will make sure that this review goes viral on the internet.. this is by FAR the worst experience I have ever had.

Contact information:

San Diego

[redacted] (works for [redacted]) ([redacted]'s last name may be [redacted])

[redacted] (works for [redacted]

Review: Marina Sailing collected charter fees for sailboat rental on my behalf, and refuses to pay me my share, or to provide me a statement. They also double billed me for maintenance services on the boat, and refuse to re-imburse the over charges. They will not respond to my requests for statements.Desired Settlement: I expect Marina Sailing to pay me the charter fees collected, and to re-imburse over charges.