Marina Village

The client and a Marina Village Sales Associate signed a Marina Village Ceremony Site Contracton June 22, 2015. The contract was for the use of the Marina Village North Lawn for a weddingceremony to be held on June 27, 2015 from 12pm-3pm. The contract states that the rental ofthe ceremony site...

Includes use of an arch and 100 folding chairs during a scheduled three-hourblock oftime, rain or shine. The client requested we set up only 10 chairs, as she wasn'texpecting many guests.On June 27, 2015 at about lOam, the client and her then fiance, stopped by the Marina Villageoffice and asked to view the North Lawn. Our Director of Sales was available so he escortedthem to the ceremony site. When he returned to the office he informed the sales associate thatthe client told him she didn't have a wedding officiant and that their son was supposed to betheir witness but he hadn't come with them from Sacramento.The client and her fiance returned to our office a short time later and told our sales associatethey had assumed the officiant was included with the lawn rental, they were told it was not.The client stated that she had a friend who had her wedding at Marina Village and recalled herfriend having to hire an officiant and so she should have realized it wasn't included but hadforgotten.Our office staff assisted the client by calling all ofthe wedding officiants on Marina Village'spreferred vendor list, and also calling other vendors and personal friends for recommendations.The client was also attempting to find an officiant. As a side note, the client's fiance stated theyhad driven all night from Sacramento and had tried to check Into their hotel upon arriving inSan Diego but were not allowed an early check-ln. He stated that his fiance was already upsetand stressed about that situation.When our sales associate learned the client did not have a witness for the ceremony sheoffered to be their witness. The client was extremely grateful and accepted her offer. Our staffalso offered the client a private room at no charge (regularly priced at $75) so that they couldrelax and freshen up prior to the ceremony .At approximately 12:30pm, the client stated she had found an officiant and he would bearriving at Marina Village at 2:30pm. The client asked our staff if there was a nice place close toMarina Village where they could have lunch. Our sales associate then offered the client somepersonal coupons she had for discounts at two restaurants located at the hotel across thestreet. At about 2pm the client returned to the office and thanked our sales associate for thecoupons and wanted to confirm she would still be their witness for the ceremony. Our sales"~~oc:;iillte stated she would be a witness and would meet them at the North Lawn at 2:30pm.At 2:30pm our sales associate arrived at the North Lawn where the client, her fiance, and theofficiant, were already discussing details. Our sales associate recognized the officiant from pastceremonies he had performed at Marina VIllage and Informed him that she had never been awitness before and didn't know what she was expected to do. He stated there was not much todo, just sign a paper. Before the ceremony began, the client asked our sales associate to takepictures of the ceremony with her (client) cell phone. Our sales associate agreed and alsooffered to take a video of the ceremony. Our sales associated noted that not one single guestwas present for the wedding ceremony.After the ceremony our sales associate guided the clients, and the officiant to one of ourbanquet rooms to finalize all details and sign the required documents. At this point, our salesassociate again informed everyone that she had never acted as a witness, and asked that theofficiant tell her exactly what to do. He marked an X on the document and told her to print andsign her name there and to write her address as well. Our sales associate asked him if heneeded to check her ID and he said no. Our sales associate wrote her information as Instructedby the officiant. The officiant checked what she had written and said great; the client alsoInspected the document. After a few more minutes the officiant left and our sales associatewalked the bride and groom around the property and took some additional photos of them.After the photos they hugged our sales associate and thanked her for all her help.Marina Village and our sales associate in particular, went beyond the scope of their contractualobligations and normal duties to assist the client and her fiance on the day of their ceremony.We make every effort to provide our clients and visitors with a pleasant and memorableexperience and we are sorry for (lny delays the client experienced in having her documentsprocessed. However, any such delays were the result of the officiant's error made Inoverseeing and instructing the placement of document signatures and not that of MarinaVillage or its staff.[redacted]General Manager

Review: My husband (fiancee at the time of the incident) and I were married last Saturday at this horrible establishment. They charge horrendous prices for very little return. My issue is because of their incompetent employee I had to pay an additional $23.00 for a duplicate marriage certificate which delayed my change of name for driver's license, SS card, adding my husband to my health insurance. etc. This is a major loss of money, time and a serious inconvenience. I already tied contacting them twice via email to no response. Please advise.Desired Settlement: Refund of my $23.00 for duplicate marriage certificate and any other money I can get for the pain and suffering their screw up has cost me (delay by at least two weeks).

Business

Response:

The client and a Marina Village Sales Associate signed a Marina Village Ceremony Site Contracton June 22, 2015. The contract was for the use of the Marina Village North Lawn for a weddingceremony to be held on June 27, 2015 from 12pm-3pm. The contract states that the rental ofthe ceremony site Includes use of an arch and 100 folding chairs during a scheduled three-hourblock oftime, rain or shine. The client requested we set up only 10 chairs, as she wasn'texpecting many guests.On June 27, 2015 at about lOam, the client and her then fiance, stopped by the Marina Villageoffice and asked to view the North Lawn. Our Director of Sales was available so he escortedthem to the ceremony site. When he returned to the office he informed the sales associate thatthe client told him she didn't have a wedding officiant and that their son was supposed to betheir witness but he hadn't come with them from Sacramento.The client and her fiance returned to our office a short time later and told our sales associatethey had assumed the officiant was included with the lawn rental, they were told it was not.The client stated that she had a friend who had her wedding at Marina Village and recalled herfriend having to hire an officiant and so she should have realized it wasn't included but hadforgotten.Our office staff assisted the client by calling all ofthe wedding officiants on Marina Village'spreferred vendor list, and also calling other vendors and personal friends for recommendations.The client was also attempting to find an officiant. As a side note, the client's fiance stated theyhad driven all night from Sacramento and had tried to check Into their hotel upon arriving inSan Diego but were not allowed an early check-ln. He stated that his fiance was already upsetand stressed about that situation.When our sales associate learned the client did not have a witness for the ceremony sheoffered to be their witness. The client was extremely grateful and accepted her offer. Our staffalso offered the client a private room at no charge (regularly priced at $75) so that they couldrelax and freshen up prior to the ceremony .At approximately 12:30pm, the client stated she had found an officiant and he would bearriving at Marina Village at 2:30pm. The client asked our staff if there was a nice place close toMarina Village where they could have lunch. Our sales associate then offered the client somepersonal coupons she had for discounts at two restaurants located at the hotel across thestreet. At about 2pm the client returned to the office and thanked our sales associate for thecoupons and wanted to confirm she would still be their witness for the ceremony. Our sales"~~oc:;iillte stated she would be a witness and would meet them at the North Lawn at 2:30pm.At 2:30pm our sales associate arrived at the North Lawn where the client, her fiance, and theofficiant, were already discussing details. Our sales associate recognized the officiant from pastceremonies he had performed at Marina VIllage and Informed him that she had never been awitness before and didn't know what she was expected to do. He stated there was not much todo, just sign a paper. Before the ceremony began, the client asked our sales associate to takepictures of the ceremony with her (client) cell phone. Our sales associate agreed and alsooffered to take a video of the ceremony. Our sales associated noted that not one single guestwas present for the wedding ceremony.After the ceremony our sales associate guided the clients, and the officiant to one of ourbanquet rooms to finalize all details and sign the required documents. At this point, our salesassociate again informed everyone that she had never acted as a witness, and asked that theofficiant tell her exactly what to do. He marked an X on the document and told her to print andsign her name there and to write her address as well. Our sales associate asked him if heneeded to check her ID and he said no. Our sales associate wrote her information as Instructedby the officiant. The officiant checked what she had written and said great; the client alsoInspected the document. After a few more minutes the officiant left and our sales associatewalked the bride and groom around the property and took some additional photos of them.After the photos they hugged our sales associate and thanked her for all her help.Marina Village and our sales associate in particular, went beyond the scope of their contractualobligations and normal duties to assist the client and her fiance on the day of their ceremony.We make every effort to provide our clients and visitors with a pleasant and memorableexperience and we are sorry for (lny delays the client experienced in having her documentsprocessed. However, any such delays were the result of the officiant's error made Inoverseeing and instructing the placement of document signatures and not that of MarinaVillage or its staff.[redacted]General Manager