RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After receiving a seperate email from Marinco
requesting additional information, I am providing the following:
The boat in question is a Triton Premier 170. In 2006, I purchased a new Motorguide Tour
Series 70# volt trolling motor for this boat and wired it using the factory
installed 8ga wire running from the stern to the bow (approximately
ft.). This wiring circuit contained a
factory installed amp circuit breaker, a marinco female wire ConnectPro
receptacle (12VBRS2) and a wire ConnectPro plug (#12VBPS2). After approximately
years of use, the trolling started
running intermittently which led to a fire at the bow of my boat at the marinco
receptacle. Upon further examination,
the insulation on the 8ga wire had melted from the point of connection at the marinco
female wire ConnectPro receptacle (12VBRS2) back 4-inches which is where
the fire originated. Assuming the 8ga
wire was faulty, the boat was rewired using 6ga marine grade battery cable. This new circuit included a new amp
breaker, new amp inline fuse, a new marinco female wire ConnectPro
receptacle (12VBRS2) including a 6ga wire adapter as recommended verbally by
Marinco and a new wire ConnectPro plug (#12VBPS2). After approximately years of use, the
trolling started running intermittently again at which point it was discovered
that the marinco female wire ConnectPro receptacle (12VBRS2) had melted the
negative terminal and had fused the marinco female wire ConnectPro receptacle
(12VBRS2) to the Marinco 6ga wire adapter
I have attached a photo for your review
This latest situation has had a substantial
impact and brings in the question “did the original boat wiring really need to
be replaced?”. If the original boat
wiring was not at fault in the original scenario, it would bring additional
costs into question that have not been addressed
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears the justification you have offered is that this product is in use by thousands of people and is therefore safe to use (ask General Motors how that's working for them). I have personally experienced two seperate incidents using this product in multiple wiring scenarios. In both cases the heat generated at the Marinco receptacle resulted in component failure and one of these failures actually caused a fire. In the latest case, the failure resultes in an out of pocket expense of approximatly 1500 dollars.
Regards,
[redacted]
word-spacing: 0px; background-color: #ffffff;">We regret that the product did not work as the user expected. It is impossible for Marinco to analyze what happened in this circumstance since we have not seen the installation, we do not know the electrical loads that were in use at the time of the incident and we have not have seen the actual product. Since tens of thousands of these devices are in use without similar problems, and since this has happened twice on the same boat, we suspect that either the trolling motor is drawing too much current, or there is a bad connection, possibly due to oxidized wire. Note that the 6 gauge adapter is used to decrease voltage drop, not carry more current. If the user wants to get credit from whoever he bought the product, we can work with the store to replace their inventory.
I still have a concern with entering a reply using the form page. Please note that we are here to work with our customer on resolving product concerns. I see the system offer our customer address and phone information. I will reach out to him for more details to his application and understanding of his concern.
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After receiving a seperate email from Marinco
requesting additional information, I am providing the following:
The boat in question is a Triton Premier 170. In 2006, I purchased a new Motorguide Tour
Series 70# volt trolling motor for this boat and wired it using the factory
installed 8ga wire running from the stern to the bow (approximately
ft.). This wiring circuit contained a
factory installed amp circuit breaker, a marinco female wire ConnectPro
receptacle (12VBRS2) and a wire ConnectPro plug (#12VBPS2). After approximately
years of use, the trolling started
running intermittently which led to a fire at the bow of my boat at the marinco
receptacle. Upon further examination,
the insulation on the 8ga wire had melted from the point of connection at the marinco
female wire ConnectPro receptacle (12VBRS2) back 4-inches which is where
the fire originated. Assuming the 8ga
wire was faulty, the boat was rewired using 6ga marine grade battery cable. This new circuit included a new amp
breaker, new amp inline fuse, a new marinco female wire ConnectPro
receptacle (12VBRS2) including a 6ga wire adapter as recommended verbally by
Marinco and a new wire ConnectPro plug (#12VBPS2). After approximately years of use, the
trolling started running intermittently again at which point it was discovered
that the marinco female wire ConnectPro receptacle (12VBRS2) had melted the
negative terminal and had fused the marinco female wire ConnectPro receptacle
(12VBRS2) to the Marinco 6ga wire adapter
I have attached a photo for your review
This latest situation has had a substantial
impact and brings in the question “did the original boat wiring really need to
be replaced?”. If the original boat
wiring was not at fault in the original scenario, it would bring additional
costs into question that have not been addressed
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears the justification you have offered is that this product is in use by thousands of people and is therefore safe to use (ask General Motors how that's working for them). I have personally experienced two seperate incidents using this product in multiple wiring scenarios. In both cases the heat generated at the Marinco receptacle resulted in component failure and one of these failures actually caused a fire. In the latest case, the failure resultes in an out of pocket expense of approximatly 1500 dollars.
Regards,
[redacted]
word-spacing: 0px; background-color: #ffffff;">We regret that the product did not work as the user expected. It is impossible for Marinco to analyze what happened in this circumstance since we have not seen the installation, we do not know the electrical loads that were in use at the time of the incident and we have not have seen the actual product. Since tens of thousands of these devices are in use without similar problems, and since this has happened twice on the same boat, we suspect that either the trolling motor is drawing too much current, or there is a bad connection, possibly due to oxidized wire. Note that the 6 gauge adapter is used to decrease voltage drop, not carry more current. If the user wants to get credit from whoever he bought the product, we can work with the store to replace their inventory.
[redacted]
Technical Service
I still have a concern with entering a reply using the form page. Please note that we are here to work with our customer on resolving product concerns. I see the system offer our customer address and phone information. I will reach out to him for more details to his application and understanding of his concern.
[redacted]