Marine Power Service. Inc.

There was a check that was mailed to the company for the refund.  Check # [redacted]

Just left a message with Lynne in accounting to get a [redacted] account email address so that we can do a direct transfer to reconcile this immediately.

I am so sorry that this has taken so long for this customer. The last part that was returned could not be returned to the manufacturer because of the time that had lapsed getting it back to us.  We are in the process of launching a new [redacted] and this part will be the first in line.  I...

promise that this customer will get a complete refund as soon as it is sold.  He has been so patient.  The new employee starts Monday and it will be on by Wednesday May 20th.  My deepest apologies.

This this was an unfortunate sale that required an experience from the consumer and sales associate involving a serial number to verify parts were correct.  [redacted] was the sales associate that handled the sale and it was quite challenging to rectify.  Because of the amount of time that...

lapsed between the transactions the parts are not able to be returned to our vendor.  [redacted] in sales is aggressively trying to sell this part so that the customer can be refunded.  We cannot express how sorry we are that this has happened, but we are definitely aware of the situation.

Complaint: [redacted]
I am rejecting this response...

because:
The consumer should not have to pay for a company's either misrepresentation or irresponsibility of making sure they're advertisement is accurate.  That is a great avenue for any merchant to advertise and therefore it should not be misleading.  They should keep their word and perhaps make sure they fix their website quicker.
Regards,
[redacted]

We have been desperately trying to address this issue with our website.  The website is built on an old Cold Fusion platform that has not allowed us to update the pricing. We are extremely sorry about this and cannot apologize enough.

Complaint: [redacted]
I am rejecting this response because:The subject complaint against Marine Power Service, Inc. was closed by the Revdex.com because “the business addressed the issues within...

the complaint” by sending us check #[redacted].  Please reopen this complaint, because check #[redacted] was returned for insufficient funds, so we are still owed the $650 core credit.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
MPS is still not committing to refund me for returned parts before a specific date even though I have waited for one year for a refund. I want a full refund for parts returned before end of May 2015.Incorrect parts was added to the order by a MPS employee. MPS must take responsibility for the actions of their employees.
Regards,
[redacted]

Review: I ordered a fuel tank on Sunday the 10th, for a boat trip the following weekend. Monday, I received an email that the item that I purchased was no longer available, and that there was a substitution, but made no mention of a price change or that there was going to be a delay. Wednesday, I called in in the AM and was told that the shipping clerk was due in shortly and that they would call me with a tracking number. When 11:00 oclock rolled around, I figured that I should follow up so I called. I spoke to a women who told me that at first there was noone to talk to, then she told me that they had the item in stock, but they wanted $50 more for the item. When I told her that I was unhappy, she said that there was nothing she could do. I told her that there was plenty she could do, she could deliver the item sold to me and next day it so she could honor her agreement as a vendor. She then put me on hold and found someone that she could talk to and came back and told me that that item was now not available. I asked to be transferred to a supervisor and she then found someone that I could talk to. That person told me that the item WAS in stock but it was at a remote location and they they did not have next day service, all they could do is cancel my order.Desired Settlement: I wish that you honor your commitment and send me the product you sold to me and have it delivered in the timeframe allotted.

Business

Response:

We are very sorry tha[redacted] order did not work out with our company. It is a continuous challenge keeping products updated with supersessions and parts that are no longer available. Fuel tanks are usually very specific in size and supersessions most often times do not work. His order should have been voided immediately so that it did not disrupt his plans. He was issued a refund as well as an apology. We are very sorry for any inconvenience or discomfort that this has caused him.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I feel the duty of the Revdex.com is to inform consumers of companies that do not opt to change their policies in their product delivery in the areas they serve. It is obvious by this response that their resolution is to simply offer a refund and apology and continue on with business as usual. There are no safeguards for the consumer moving ahead to streamline the efficiency of their product/service.

Regards,

Review: I ordered several engine parts from Marine Power Serivce and the parts was selected by to MPS employee [redacted] According to [redacted] this was the correct parts that I needed. When the order arrived everything was a complete mess. More than half of the parts was incorrect. I later learned from MPS that [redacted] was fired due to his incompetence.

It then took MPS several months to correct everything. I finally placed an additional order for some correct parts to speed up the process. I was told that when I returned the parts I would be refunded for the incorrect, returned parts. It took MPS over 2 months just to provide me with a return address. When I finally got the return address I returned the parts. The parts was returned in original unopened boxes.

I emailed MPS and requested the refund. MPS confirmed to me in email that they had received the returned parts. I did not hear more from them afterwards. I sent over 20 emails, but nothing happened. Must emails was unanswered. I have made several phone calls but they always end up in nothing. I am still waiting for refund of the returned parts.Desired Settlement: I am expecting a full refund of the returned parts plus the 10% discount on the parts actually bought as compensation for all the hassle . A total of USD 2030. I want the money refunded to my bank account through an international wire transfer.

Business

Response:

This this was an unfortunate sale that required an experience from the consumer and sales associate involving a serial number to verify parts were correct. [redacted] was the sales associate that handled the sale and it was quite challenging to rectify. Because of the amount of time that lapsed between the transactions the parts are not able to be returned to our vendor. [redacted] in sales is aggressively trying to sell this part so that the customer can be refunded. We cannot express how sorry we are that this has happened, but we are definitely aware of the situation.

Review: I had a marine engine that was damaged. I was contacted by Marine Power Service ([redacted] and we made an agreement and contract for them to buy my damaged engine for a minimum of $500 and a maximum of $1500 depending on the condition of the core and parts. I have an email contract and agreements. I shipped the engine to MPS and after several weeks recieved an email from MPS ([redacted]) stating that they would not honor the full amount of the contract and only pay me $300. After some back and forth emails, to avoid confrontation, I agreed to the $300 even though there are some shady occurrences involving my shipped engine and parts they claim to be broken or missing that was all intact prior to shipment. Anyway, this all started taking place in February 2014 and I still have not recieved any payment as of 10/14/2014. I have made numerous attempts to contact MPS ([redacted]) via telephone and email with no response from either since 6/9/14. All I am asking for is for Marine Power Services to honor their contract and pay me. They have at this point stolen my property and not paid for it.Desired Settlement: I am wanting Marine Power Services to honor their contract and pay me the agreed upon amount for my engine. They have at this point stolen my property and not paid for it. At the very least, I am wanting MPS to at least contact me and resolve whatever issue that there might be.

I want Payment for equipment that they have taken possession of.

Business

Response:

[redacted] was suppose to supply us with an engine was a rebuildable core. When the engine arrived it was stripped down and rolled on its side. We ending up scrapping the engine entirely. [redacted] was suppose to receive a check for $350.00 that does not have appeared to have cleared according to the accounting department. [redacted] did ask for this to be sent in the beginning of July. A check in the amount of $350.00 number [redacted] was resent on October 14th to the address we had on file for the customer in [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: In June 2014 I made an inquiry to buy several Mercruiser spare parts from Marine Power Service. The sales rep. Eric selected the parts needed based on provided engine numbers and I orders the parts quoted.

When order arrived it was a big mess. Items was missing and some items was incorrectly sent. I asked for return information from MPS during 3 months before I finally got a return address. To speed up the process of getting the correct parts I placed an additional order with the correct parts.

I then returned the parts which should be refunded. The parts was returned in unopened boxes. However when MPS returned the parts they simply refused to pay me a refund.

I later learned that the sales rep Eric was fired due incompetence. The responsibility of incorrectly sent parts is Marine Power Service to 100%.

MPS now refuses to send me a refund for the parts returned. I have sent parts back that I paid USD 1800 for and after 8 months still no refund.

MPS consequently ignores my emails and when I call them they simply refuses to pay me a refund for the parts returned.

I required a 100% refund of the parts returned immediately.Desired Settlement: Full refund of the parts returned plus 10% of initial order value as compensation of the damaged caused by MPS.

Business

Response:

I am so sorry that this has taken so long for this customer. The last part that was returned could not be returned to the manufacturer because of the time that had lapsed getting it back to us. We are in the process of launching a new [redacted] and this part will be the first in line. I promise that this customer will get a complete refund as soon as it is sold. He has been so patient. The new employee starts Monday and it will be on by Wednesday May 20th. My deepest apologies.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

MPS is still not committing to refund me for returned parts before a specific date even though I have waited for one year for a refund. I want a full refund for parts returned before end of May 2015.Incorrect parts was added to the order by a MPS employee. MPS must take responsibility for the actions of their employees.

Regards,