Marine Power ServiceInc

This this was an unfortunate sale that required an experience from the consumer and sales associate involving a serial number to verify parts were correct [redacted] was the sales associate that handled the sale and it was quite challenging to rectify Because of the amount of time that lapsed between the transactions the parts are not able to be returned to our vendor [redacted] in sales is aggressively trying to sell this part so that the customer can be refunded We cannot express how sorry we are that this has happened, but we are definitely aware of the situation

I am so sorry that this has taken so long for this customerThe last part that was returned could not be returned to the manufacturer because of the time that had lapsed getting it back to us We are in the process of launching a new [redacted] and this part will be the first in line I promise that this customer will get a complete refund as soon as it is sold He has been so patient The new employee starts Monday and it will be on by Wednesday May 20th My deepest apologies