Marine Property Management Inc

This message in in response to the customer complaint for a $security deposit deduction
for professional cleaningAt the time of check out, the property manager accepted the keys
and the home from the former tenant, *** ***The law allows days for final
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determinations to be made regarding any deductionsThe lease required *** *** to use an
approved vendor to professionally clean the home*** *** chose another vendor, who did
not guarantee their workTwo days after the tenant checked out, the incoming tenant would
not take possession of the home due to the major cleaning discrepanciesThe property
manager inspected the home with the incoming tenant and concurred with the assessment.
Discrepancies included significant cobwebs, urine on the toilet rims, food particles in the
kitchen, and dust/dirt throughout the homeMPM attempted to contact the cleaning service
hired by the former tenant to ask them to re-clean the homeThey were unreachable.
Therefore, MPM hired an approved vendor to clean the home and deducted that amount from
the former tenant’s security deposit*** *** did not comply with the terms of the lease.
Cleanliness varies from tenant to tenantIn this case, the cleaning standards were not met and
the Etu’s did not comply with the terms of the lease

Review: Management company is claiming damage to carpet in house from pets and is replacing entire carpet in a 4 bedroom house. Management ripped up disputed carpet before the end of my lease. Which is June 30, 2013. I've paid rent through the end of the June and the management company has $2300 deposit and a $500 pet deposit. There was some spot damage to the living room area which I am willing to pay for replacement but I was planning to doing that myself before my lease ran out. I went back to the house today and the management company has already removed the entire carpet in the house. Management company indicated there was a nicotine order in the carpetDesired Settlement: Return $2300 security deposit. Management company can keep the $500 pet deposit

Business

Response:

I spoke with [redacted] with the company. He states the tenant did extensive damage to property at departure and there is pending litigation against the Tenant regarding this matter. Company states they will send pictures of the property if needed.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Damage was to a pet stain to the carpet in the dining room area which I fully expect to pay for. I offered to replace that section of the carpet. Client has never provided me a written explanation of any move out issues. I have documentation form the restoration company the the 7 year old carpet in the remainder of the house was cleaned and showed normal wear and tear. The management company ripped out the carpet in the entire house before any written documentation was provided to me. I still have not received anything in writing of the over-exaggerated/misrepresented claim from the management company. I turned keys in June 20th...10 days before my lease ran out. I gave them access to house early. The management company indicated the landlords wanted to re-carpet their house as they are planning to move back in 2014.

Review: Signed a lease, renewed after 1 year. During term - poor service and care noted, including weeks without a functioning dishwasher; they allowed mold to fester in exterior wood. The house was well overdue for paint and new carpet... Then at the end of our 2-year-lease, after having always paid on time & spending more than our fair share of our own money and time to care for the home we were renting, we worked hard to follow check-out instructions. At the walk-through, the owner of the company ok'd the status, verbally acknowledged the professional cleaning, and accepted the cleaning receipt. (Note he was clearly in a rush and had rescheduled because of his busy schedule.) THEN after the new tenants move in, we receive a call from someone in the office (often was someone new, likely due to frequent turnover) - they want the name of our cleaning person because the new tenant felt like it was not cleaned well enough. We expressed our concern because it is our understanding that this should have been addressed at the walk-through (or at least before new tenants moved in) because other people could have had access to the house since turning over our keys & feel like it now is an issue of our word vs. new tenants words. We heard nothing until we saw that MPM charged us for another cleaning & deducted the cost from our deposit. Again, MPM protected their bottom line, without respect for what was ethical, fair, or respectful. dDesired Settlement: Refund of $200 cleaning fee charged to us, after check-out and even after new tenants had moved in

Business

Response:

This message in in response to the customer complaint for a $200 security deposit deduction

for professional cleaning. At the time of check out, the property manager accepted the keys

and the home from the former tenant, [redacted]. The law allows 45 days for final

determinations to be made regarding any deductions. The lease required [redacted] to use an

approved vendor to professionally clean the home. [redacted] chose another vendor, who did

not guarantee their work. Two days after the tenant checked out, the incoming tenant would

not take possession of the home due to the major cleaning discrepancies. The property

manager inspected the home with the incoming tenant and concurred with the assessment.

Discrepancies included significant cobwebs, urine on the toilet rims, food particles in the

kitchen, and dust/dirt throughout the home. MPM attempted to contact the cleaning service

hired by the former tenant to ask them to re-clean the home. They were unreachable.

Therefore, MPM hired an approved vendor to clean the home and deducted that amount from

the former tenant’s security deposit. [redacted] did not comply with the terms of the lease.

Cleanliness varies from tenant to tenant. In this case, the cleaning standards were not met and

the Etu’s did not comply with the terms of the lease