MRS ***, MY NAME IS *** *** AND I AM THE MANAGER OF METAL MART # HERE IN VIDOR TX.I WOULD LIKE TO START OF BY APPOLOGIZING FOR MY EMPLOYEE’S BEHAVIOR IN REGARDS TOMR & MRS *** *** AND THE BUSINESS EXPERIENCE THAT THEY RECEIVED THAT IS UNACCEPTABLEFROM ANY EMPLOYEEI
WAS UNAWARE OF THE WAY IN WHICH THE WAY TREATED DO TO MYSELF TAKING TIME OFFDURING THE OF JANTH THRU JAN 29TH 2016.OUR HOURS OF OPERATION ARE MONDAY THRU FRIDAY FROM 7:00AM TO 4:00PMBEING CLOSED DAILY FOR LUNCH TYPICALLY FROM 11:00AM TO 12:00PM.TODAY IS THE FIRST TIME I BECAME AWARE OF THIS SITUATION.AFTER RESEARCHING THIS CUSTOMER’S ORDER I FOUND THAT THEY PLACED THEIR ORDER WITH ON THURSDAY JAN 14TH ATAPPROXIMATELY 9:AM DUE TO EACH TRANSACTION COMPLETED PRINTED OUT IS TIME STAMPPED ON THE BOTTOMRIGHT HAND CORNER OF THE PAGEEVERY TUESDAY OF EAH WEEK WE PLACE AND RECEIVE ORDERSSO BEING THAT MR ***PLACED HIS ORDER WITH US ON A THURSDAY HIS ORDER WAS ACTUALLY ENTERED TO BE ORDERED ON TUESDAY JAN 19TH TO BERECEIVED ON THE FOLLOWING TUESDAY JAN 26TH WHICH I CANT UNDERSTAND WHY OUR EMPLOYEE WOULD HAVE TOLD THEMTHAT THEIR MATERIAL WOULD BE HERE ON THE MONDAY JAN 25TH WITH OUR EMPLOYEE KNOWING OUR ORDERING PROCEDURES.FROM THE COMLAINT THAT I RECEIVED I BELIEVED THAT MRS *** WAS CALLING ON TUESDAY JAN 26TH WHICH IS THE DAYTHAT WE RECEIVED THEIR MATERIAL AND AFTER SHE HAD CONFRIMED HERSELF THAT THEIR MATERIAL WAS HERE THEY PLANNED TOPICK UP THEIR MATERIALS WEDNESDAY JAN 27TH WHICH IS COMPLETELY UNDERSTANDABLE AND ACCEPTABLE ON OUR ENDDUE TO WEATHER ISSUES WE WERE HAVING ON THAT TUESDAYEVEN THOUGH THERE ARE SOME TIME DIFFERENCES BETWEEN THEINFORMATION ON THE COMPLAINT AND THE TIME STAMPPED PRINTED ON THE PAPERWORK I WILL SAY AGAIN THAT THE BEHAVIORDISPLAYED BY OUR EMPLOYEE IS COMPLETELY UNACCEPTABLE AND WILL BE HANDLED ACCORDINGLYEVEN WITH MY APPOLOGIESI’M BESIDE MYSELF ON HOW OUR EMPLOYEE REPRESENTED OUR COMPANY AND ACTED THE HE TOWARDS MR& MRS ***I HOPE THATTHEY WILL BE ABLE TO ACCEPT MY APPOLOGY IN REGUARDS TO THIS MATTER ON THE THEY WERE TREATED AS OUR CUSTOMER. *** ***MANAGERMETAL MART # 13VIDOR, TX 77662 PH409-769-0690EMAIL: [email protected]
MRS ***, MY NAME IS *** *** AND I AM THE MANAGER OF METAL MART # HERE IN VIDOR TX.I WOULD LIKE TO START OF BY APPOLOGIZING FOR MY EMPLOYEE’S BEHAVIOR IN REGARDS TOMR & MRS *** *** AND THE BUSINESS EXPERIENCE THAT THEY RECEIVED THAT IS UNACCEPTABLEFROM ANY EMPLOYEEI
WAS UNAWARE OF THE WAY IN WHICH THE WAY TREATED DO TO MYSELF TAKING TIME OFFDURING THE OF JANTH THRU JAN 29TH 2016.OUR HOURS OF OPERATION ARE MONDAY THRU FRIDAY FROM 7:00AM TO 4:00PMBEING CLOSED DAILY FOR LUNCH TYPICALLY FROM 11:00AM TO 12:00PM.TODAY IS THE FIRST TIME I BECAME AWARE OF THIS SITUATION.AFTER RESEARCHING THIS CUSTOMER’S ORDER I FOUND THAT THEY PLACED THEIR ORDER WITH ON THURSDAY JAN 14TH ATAPPROXIMATELY 9:AM DUE TO EACH TRANSACTION COMPLETED PRINTED OUT IS TIME STAMPPED ON THE BOTTOMRIGHT HAND CORNER OF THE PAGEEVERY TUESDAY OF EAH WEEK WE PLACE AND RECEIVE ORDERSSO BEING THAT MR ***PLACED HIS ORDER WITH US ON A THURSDAY HIS ORDER WAS ACTUALLY ENTERED TO BE ORDERED ON TUESDAY JAN 19TH TO BERECEIVED ON THE FOLLOWING TUESDAY JAN 26TH WHICH I CANT UNDERSTAND WHY OUR EMPLOYEE WOULD HAVE TOLD THEMTHAT THEIR MATERIAL WOULD BE HERE ON THE MONDAY JAN 25TH WITH OUR EMPLOYEE KNOWING OUR ORDERING PROCEDURES.FROM THE COMLAINT THAT I RECEIVED I BELIEVED THAT MRS *** WAS CALLING ON TUESDAY JAN 26TH WHICH IS THE DAYTHAT WE RECEIVED THEIR MATERIAL AND AFTER SHE HAD CONFRIMED HERSELF THAT THEIR MATERIAL WAS HERE THEY PLANNED TOPICK UP THEIR MATERIALS WEDNESDAY JAN 27TH WHICH IS COMPLETELY UNDERSTANDABLE AND ACCEPTABLE ON OUR ENDDUE TO WEATHER ISSUES WE WERE HAVING ON THAT TUESDAYEVEN THOUGH THERE ARE SOME TIME DIFFERENCES BETWEEN THEINFORMATION ON THE COMPLAINT AND THE TIME STAMPPED PRINTED ON THE PAPERWORK I WILL SAY AGAIN THAT THE BEHAVIORDISPLAYED BY OUR EMPLOYEE IS COMPLETELY UNACCEPTABLE AND WILL BE HANDLED ACCORDINGLYEVEN WITH MY APPOLOGIESI’M BESIDE MYSELF ON HOW OUR EMPLOYEE REPRESENTED OUR COMPANY AND ACTED THE HE TOWARDS MR& MRS ***I HOPE THATTHEY WILL BE ABLE TO ACCEPT MY APPOLOGY IN REGUARDS TO THIS MATTER ON THE THEY WERE TREATED AS OUR CUSTOMER. *** ***MANAGERMETAL MART # 13VIDOR, TX 77662 PH409-769-0690EMAIL: [email protected]