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Marine Transport Logistics, Inc.

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Marine Transport Logistics, Inc. Reviews (2)

Dear *** ***First of let me apologize on behalf of MTL for your negative shipping experience with your vehicle. As we have explained to you via email the initial delay to shipping your vehicle was due to a customs issue with your title. As you know, customs has the right to check any
and all cargo and documentation being exported and imported into the U.Swithout providing the shipper an explanation. In this instance there was an issue with your title which cause you to miss the originally scheduled vesselThis led to your vehicle being rolled to the next vessel which was unfortunately overbooked with other vehicles and therefore you wound up on a 3r ship. We understand that this is a major inconvenience for you and are deeply sorry. We would like to offer you a $credit toward a future shipment as a courtesy for your troubles. I do hope that this helps in some way. Thank you for choosing MTL

Complaint: [redacted]
I am rejecting this response because:
They had 3 weeks to take care of the paperwork. The reason it got rejected from Customs was that it didn't have a signature on the title. Once MTL asked me permission to sign it on my behalf, it cleared customs. That shouldn't have taken 3 weeks to get accomplished. As a professional freight forwarder, they should have made sure all the paperwork was in order or at least tell me there is a problem. Instead, the DAY OF THE SHIPMENT, they came to me with the problem (and I answered instantly). 250 USD on my NEXT shipment is completely useless to me. I am not a car dealer. I won't be shipping another car anytime soon.

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