Marineland Aquarium Products

I got a 55 gallon fish tank kit for Christmas last year (2021) and I’ve had nothing but problems. Within a few DAYS the led strip lights would blink at random times if on longer than 10 minutes. If only one of the led strips is on, its fine, but if both strips are connected, they blink.
Then a few weeks later the water heater didn’t work. I tried contacting customer service about my warranty and a replacement. When I tried to submit a message about the issue of their product, the site said there was a problem and my message couldn’t be sent. I tried for about a week and still the same. I went to the store it was bought from, told them what was going on and they said there was nothing they could do. I gave up on trying to get ahold of “customer service” and bought a different water heater.
Now the water filter is going out, it’s loud as heck and I haven’t even had it for a YEAR!

I PURCHASED A MARINELAND C360 A COUPLE OF MONTHS AGO AND IT STARTED LEAKING HORRIBLY, I ORDERED ALL THE PARTS THAT MARINELAND RECOMMENDED FOR IT TO FIX IT! NOTHING FIXED IT, I HAVE EMAILED, CALLED , WENT TO THE CORP OFFICE, THEY ALL SAY THE SAME THING, I HAVE HAD A HORRIBLE EXPERIENCE WITH THIS COMPANY AND I DONT RECOMMEND IT AT ALL, CUSTOMER SERVICE PERSONNEL IS RUDE AND IF IT IS A DAY OVER WRRANTY OH WELL MY YOUR BAD LUCK, BEFORE YOU GO AND BUY YOU NEED TO RESEARCH WELL, IT LEAKS WITH THE OLD RINGS AND WITH THE NEW ONES, NOTHING WORKED FOR ME I HAD A FLOODED HOUSE 2 TIMES IN ONE WEEK? I WAS TOLD CUSTOMER SERVICE WAS GREAT, I DIDN'T HAVE THAT KIND EXPERIENCE WITH THEM... I HATE TO GIVE OUT NEGATIVE RESPONCES BUT THIS WAS ALL I KNOW TO DO FOR PEOPLE WHO WORK HARD FOR THEIR MONEY! AND NOW I GUESS SINCE I GOT UGLY WITH THEM THEY WON'T ANSWER AT ALL ANY OF MY EMAILS...BAD SERVICE BUSINESS, BUT THEM THEY ARE A CORP AND PEAONS DOESN'T COUNT I GUESS!

I ordered O-rings from Marineland in April 2016. When I received the products, apparently, they were the wrong items. I called customer service. she said "they shipped the wrong thing and would replace it and we didn't have to send back the incorrect items. she would call me back in 15 minutes with more details". Well, it is now June 2016. I have emailed several times. No reply at all. Crickets! I have these stupid O-rings that I guess I will throw away. And still do not what I need for 1 of my 3 fish tanks.

This is in response to Complaint #[redacted] dated 08/11/2015 filed against Go Express Travel concerning a refund request from one of our customers.  The  customer was issued a refund for her reservation and she should have record of it on...

her statement.  Our refund process takes anywhere from 7 to 10 business days from the date we receive a refund request form. In addition, there may be additional lag times due to the credit card providers’ processing times.  We indicate our time frame on our refund request form so that customers are aware. 
 
Our normal policy is that  reservations are non-refundable and customers acknowledge this fact before they submit their reservation; however, in the case of delayed planes that arrive after our shuttle hours of operation, we do make exceptions and issue refunds.  Because this is contrary to our policy, we do request that the customer complete and submit a refund request form so that we can have a “paper trail” that meets the due diligence standards of our processors.
 
We apologize that on the night the customer arrived in Indianapolis, after our normal hours of operation, our answering service gave her erroneous information that someone would contact her in the morning.   She should have been instructed to call our office during our office business hours of 8:30 am to 11:00 pm.
 
We trust that our customer has received her refund; however, we will contact her by the phone number she provided in her complaint letter to make sure she has. We do regret any duress she may have experienced because of our refund process.  However, anytime there are exceptions to general policies (i.e. non-refundable reservations) the process can end up being tedious. 
 
As a side note, any time a customer does not receive shuttle service because of an error on our side such as overbooking or late arrival of the bus, the refund process is much less burdensome.  In this particular case, the airline’s delayed flight was the cause of the unavailability of service and not a breech on our part.
 
Thanks for allowing us to submit our response to the complaint.  Please let us know if you need any additional information.
 
Karen [redacted] CPA, CGMA
Chief Financial Officer
Go Express Travel
812-332-6004 x414

Review: I purchased 4 reef ready, 2 double bright, 1 single bright lighting systems. All of the ballasts have gone bad. Marineland has shipped the reef ready. They do not want to answer my requests regarding the other lighting. I'm no expert, but it is of my opinion that the reef ready lighting ballasts had a design defect or manufacturing defect, which caused the other ballasts to go bad.Desired Settlement: Please replace the ballasts requested, unless the lighting systems themselves are the issue, then please send replacements for those.Thank you