Mariner Restaurant

In response to Mr [redacted] rejection the estimate that he submitted from Jaguar Land Rover in Clarksville, MD with this rejection, I have not seen this document until today and I do not see anywhere on the document the amount of $7,the customer is referring toAttached please find the document originally submitted by the customer in which the repairs would be $4,which he used this document as reference in his original complain to Revdex.com where he stated he would settle if we would deduct the $3,he still owes on his down payment from the repair bill he acquired from Independent Land Rover Specialist in Chevy Chase, MD and for The Luxury Haus to mail him a check for the differenceThe attached bill or estimate is what theagreement between Mr [redacted] and The Luxury Haus was based upon.Thank you in advance for your immediate attention to the above matter [redacted]

Please be advised The Luxury Haus of Linden is in receipt of complaint ID [redacted] , in reference to customer [redacted] ***.Please accept this dispute, for this complaint is only fraudulent and deceitful.Ms [redacted] was indeed fully explained in great detail everything in reference to purchasing the vehicle of her choice.Along with the choice of Ms***, a contract was accepted and signed after full detail of any and all charges.After the completion of the signed contract, she was not in agreement with the additional charges for the motor vehicle fees and taxes.It was explain to [redacted] several times this would be added to the agreed upon final negotiated price.With the acceptance of this, she still signed the contract and was very well aware of the bank that was accepting of her application of a loan.Alpher Bank was the bank that did accept her loan After all was said and done, [redacted] was going to pick up her new purchase, loan approved vehicle the following day.The dealership was contacted by [redacted] days after stating she might have wanted to use a trade, after the contract had already been sent to the bank.It was also explained in detail, after so many hours of a contract being signed it has to go to the bank.The newly purchased vehicle was never picked up, it was abandoned on the company premises and she refuses to answer any calls.After almost two weeks, she finally had communication with The Luxury Haus of Linden and refused to accept the terms.Only demands from [redacted] for her deposit refund were requestedIt was explained once again that our dealership had to flat cancel the deal and once this was completed she would be refunded.The Luxury Haus sets very high standards for our customers with the upmost respect for our customers, customer service and customer satisfaction.We do our best to have every customer walk away with a smile, not only on their faces but in their heartsUnfortunately once in a while we have clients who fabricate the truth.Thank you in advance for your assistance regarding this matter.Please do not hesitate to contact me if any further information is needed

This is the current quote,week later I discovered the rear right door was damaged and the speaker was missingMore lights came on as the days passedThe current cost is the total cost of repairs I will be satiswhen all are fixed Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

In Respond to Mr [redacted] ’s complaint in our system it reflects that he gave a down payment of $therefore his copy of the contract will reflect the same as it is printed from the information we have on fileIf Mr [redacted] has any questions regarding his contract he should contact the general manager at the store he purchased his vehicle, his name is Paul [redacted] and he can be contacted at [redacted]

The Luxury Haus would like to refund Miss *** *** her deposit, we are in need of an email from her giving us her credit card information, do to privacy laws, and for protection of our clients we do not store customers credit informationOur procedure is that customer come back to our location with credit card in hand, due to her being out of state we are extending a courtesy exceptionPlease have email the information needed to give refund to *** Sincerely,

I pulled from our file room Mr.***'s deal folder and made a copy of the receipt given to him which reflects that on 11/9/he gave The Luxury Haus a check in the amount of $which represents the down paymentI also made a copy of the contract signed by Mr*** which I highlighted the line where his down payment of $is reflectedI will mail both documents to Mr*** today so he can review them and if upon receipt of these documents he has further questions or concern, then I believe in order to resolve this matter it would be best if he comes in person to the store he purchased his vehicle with his paper work and discuss the matter with the general manager, once again his name is Paul ***

In respond to Mrs*** *** complaint I had our finance manager from *** & *** reach out to her in which he made an appointment for her to come to the store to resolve the warranty issue.On December 21, 2015 Mr& Mrs*** signed up with Five Star Warranty
Solutions the warranty offers yrs or 36,bumper to bumper coverageThe warranty is under her husband's name Mr*** ***.I believe this complain was resolved to the customer's satisfaction.Thank you in advance for your immediate attention to the above matter. Sincerely,*** ***

I am rejecting this response because:
Everything noted in the Luxury Haus explanation about this ordeal was falseNoted explanation by Luxury Haus towards effort to resolve this conflict was also falseThere was no known effort on their part to resolve the issue of my credit record and depositLuxury Haus noted the following in their explanation: "Only demands from *** *** for her deposit refund were requestedIt was explained once again that our dealership had to flat cancel the deal and once this was completed she would be refunded". The above documented statement by Luxury Haus is also falseMy second and only contact with Luxury Haus via email, telephone or any other way was on 06/06/(with Danny) when I came to the dealership to complete the deal, but was threatened with "repo and lost on my deposit", because I requested to review the fraudulent and hasty made contract and wishes to talk about my financing and trades that were scheduled to be discuss prior to closing this deal.I M yet to be refunded my deposit and I M not aware of any effort made to repair my credit record via "flat cancel the deal" as noted in the explanation
Regards,
*** ***

In response to Mr. [redacted] rejection the estimate that he submitted from Jaguar Land Rover in Clarksville, MD  with this rejection, I have not seen this document until today and I do not see anywhere on the document the amount of $7,200 the customer is referring to. Attached please find the document originally submitted by the customer in which the repairs would be $4,657.06 which he used this document as reference in his original complain to Revdex.com where he stated he would settle if we would deduct the $3,500 he still owes on his down payment from the repair bill he acquired from Independent Land Rover Specialist in Chevy Chase, MD and for The Luxury Haus to mail him a check for the difference. The attached bill or estimate is what theagreement between Mr. [redacted] and The Luxury Haus was based upon.Thank you in advance for your immediate attention to the above matter. [redacted]

Please be advised The Luxury Haus of Linden is in receipt of complaint ID [redacted], in reference to customer [redacted].Please accept this dispute, for this complaint is only fraudulent and deceitful.Ms. [redacted] was indeed fully explained in great detail everything in reference to...

purchasing the vehicle of her choice.Along with the choice of Ms. [redacted], a contract was accepted and signed after full detail of any and all charges.After the completion of the signed contract, she was not in agreement with the additional charges for the motor vehicle fees and taxes.It was explain to [redacted] several times this would be added to the agreed upon final negotiated price.With the acceptance of this, she still signed the contract and was very well aware of the bank that was accepting of her application of a loan.Alpher Bank was the bank that did accept her loan.  After all was said and done, [redacted] was going to pick up her new purchase, loan approved vehicle the following day.The dealership was contacted by [redacted] days after stating she might have wanted to use a trade, after the contract had already been sent to the bank.It was also explained in detail, after so many hours of a contract being signed it has to go to the bank.The newly purchased vehicle was never picked up, it was abandoned on the company premises and she refuses to answer any calls.After almost two weeks, she finally had communication with The Luxury Haus of Linden and refused to accept the terms.Only demands from [redacted] for her deposit refund were requested. It was explained once again that our dealership had to flat cancel the deal and once this was completed she would be refunded.The Luxury Haus sets very high standards for our customers with the upmost respect for our customers, customer service and customer satisfaction.We do our best to have every customer walk away with a smile, not only on their faces but in their hearts. Unfortunately once in a while we have clients who fabricate the truth.Thank you in advance for your assistance regarding this matter.Please do not hesitate to contact me if any further information is needed.

In Respond to Mr. [redacted]’s complaint in our system it reflects that he gave a down payment of $3778.00 therefore his copy of the contract will reflect the same as it is printed from the information we have on file. If Mr. [redacted] has any questions regarding his contract he should contact the general...

manager at the store he purchased his vehicle, his name is Paul [redacted] and he can be contacted at [redacted]

Complaint: [redacted]
I am rejecting this response because:
It doesn't match my receipt. That's my whole complaint! They cashed my that was written for $700 more than my receipt from them.
Regards,
[redacted]

In response to Mr. [redacted] complaint I send the customer a letter confirming theagreement between The Luxury Haus and himself in which it was agreed upon thata check will be issued for the difference of what his vehicle repairs would be not toexceed $5,000 and the balance Mr. [redacted] owes on his down...

payment which is$3,500. Also we contacted the state of Maryland's DMV Dept. and we were able to getMr. [redacted] a 30 day extended temp tag which was being overnighted via our Fed Exaccount, this will give him time to inspect his vehicle and get his permanent plates.

This is the current quote,. 1 week later I discovered the rear right door was damaged and the speaker was missing. More lights came on as the days passed. The current cost is the total cost of repairs I will be satisfy-id when all are fixed.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

In response to Mr. [redacted] complaint I reached out to the customer and spoke to Mrs.  [redacted] apologizing for any inconvenienced this matter may have caused and assured her a check will be issued today for the full amount of what they paid for the fobs and the programming....

She thanked me and informed me that her husband would come by our Leonia store on Wednesday to pick up the check.I believe this matter was resolved to the customer's satisfaction.