Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Hi ***- Our apologies for the issuesI checked our archive which records all incoming and outgoing email from our help desk and I see you reached out weeks ago, and we responded that same day with a solution to your syncing problemIf you did not receive our response (I have provided a screenshot with time stamp of your original email and our response), I will go ahead and resend it nowPlease respond back to my reply if you continue to have issues and we would be happy to help troubleshoot Again, sorry for the disconnection [redacted] Mariner
Customer was provided a lengthy email responding to his questions hours ago which he did confirm receiptAt this time, it appears the customer is going to require more one on one time that we are able to provide, being a small companyIf customer would like a refund and try a different solution, we would be happy to obligePlease contact [email protected] for your refund
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Hi ***- Our apologies for the issuesI checked our archive which records all incoming and outgoing email from our help desk and I see you reached out weeks ago, and we responded that same day with a solution to your syncing problemIf you did not receive our response (I have provided a screenshot with time stamp of your original email and our response), I will go ahead and resend it nowPlease respond back to my reply if you continue to have issues and we would be happy to help troubleshoot Again, sorry for the disconnection [redacted] Mariner
Customer's card has been refunded againPlease consider this issue resolved
Customer was provided a lengthy email responding to his questions hours ago which he did confirm receiptAt this time, it appears the customer is going to require more one on one time that we are able to provide, being a small companyIf customer would like a refund and try a different solution, we would be happy to obligePlease contact [email protected] for your refund