Marines Plumbing

On August 31, a customer made a formal complaint to the Revdex.comI would like to cooperate with your request in resolving this dispute.On August 29, we installed customer's washing machine box, as requestedMy technicians first turned the water off to house, then removed the customer's Washing machineThey proceeded to cut drywaii around the Wash box and remove the old boxWe installed a new copper wash box and reconnected the PWC drain lineThen turned water back on to the houseThere were no leaksWe reconnected the washing machine and ran through a cycleThe washing machine was ready for use.Finally, We gave an estimate to patch drywall.Since receiving the Revdex.com complaint, we have reached out to the customer and they have formally apologized to us"They also removed their negative review from our WebsitePlease let me know if any additional information is needed as would be obliged to comply.Respectfully, Ray T

8/31/2017:Marine Plumbing was asked to replace the hot and cold valves (twist on/off) with degree cut off valves behind the washing machineAlso, since the valves were being replaced, it would be easier to replace the existing box enclosure, (since it was stained/discolored from over the years-operational the box was in good shape) We purchased the parts for the degree cutoff valves and the same size box enclosure for the repairs to be done The technician stated on his initial inspection that some minor dry wall adjustment may have to be made just in case the box enclosure was a little bit different Cost estimate given was approximately $300-$if they had to buy the parts We stated we would get the parts; therefore, he stated the price would be approximately $ After the work was completed, (our bill came to $383.11) my wife called me at work and mentioned that they had destroyed our dry wall and made a mess of the installation - with a wide gapping hole (

8/31/2017:Marine Plumbing was asked to replace the hot and cold valves (twist on/off) with degree cut off valves behind the washing machineAlso, since the valves were being replaced, it would be easier to replace the existing box enclosure, (since it was stained/discolored from over the years-operational the box was in good shape) We purchased the parts for the degree cutoff valves and the same size box enclosure for the repairs to be done The technician stated on his initial inspection that some minor dry wall adjustment may have to be made just in case the box enclosure was a little bit different Cost estimate given was approximately $300-$if they had to buy the parts We stated we would get the parts; therefore, he stated the price would be approximately $ After the work was completed, (our bill came to $383.11) my wife called me at work and mentioned that they had destroyed our dry wall and made a mess of the installation - with a wide gapping hole (

On August 31, a customer made a formal complaint to the Revdex.comI would like to cooperate with your request in resolving this dispute.On August 29, we installed customer's washing machine box, as requestedMy technicians first turned the water off to house, then removed
the customer's Washing machineThey proceeded to cut drywaii around the Wash box and remove the old boxWe installed a new copper wash box and reconnected the PWC drain lineThen turned water back on to the houseThere were no leaksWe reconnected the washing machine and ran through a cycleThe washing machine was ready for use.Finally, We gave an estimate to patch drywall.Since receiving the Revdex.com complaint, we have reached out to the customer and they have formally apologized to us"They also removed their negative review from our WebsitePlease let me know if any additional information is needed as would be obliged to comply.Respectfully, Ray T

On August 31, 2017 a customer made a formal complaint to the Revdex.com. I would like to cooperate with your request in resolving this dispute.On August 29, 2017 we installed customer's washing machine box, as requested. My technicians first turned the water off to house, then removed...

the customer's Washing machine. They proceeded to cut drywaii around the Wash box and remove the old box. We installed a new copper wash box and reconnected the PWC drain line. Then turned water back on to the house. There were no leaks. We reconnected the washing machine and ran through a cycle. The washing machine was ready for use.Finally, We gave an estimate to patch drywall.Since receiving the Revdex.com complaint, we have reached out to the customer and they have formally apologized to us". They also removed their negative review from our Website. Please let me know if any additional information is needed as would be obliged to comply.Respectfully, Ray T