Marino Chrysler, Jeep, Dodge

Complaint: [redacted] I am rejecting this response because: Thats a basic answer for someone looking to Trade in a vehicleNot a specific response for someone in my situation who purchased a new vehicle from you that needed a major Engine repairI'm sure if I try to trade this vehicle in elsewhere and they are made aware of the Engine repair an appraisal would show a depreciated valueThe terms of my original loan should be honoredNot sure if I want a replacement vehicle from you since you mailed me the exact same paperwork I had when I left the dealershipNo where does it prove the parts were new or where they were purchased fromI will seek further counseling regarding my options on this matter and seek possible refund because I'm already over $10,invested in this vehicle that I expected to last over 150,miles or years but at only 15,miles I needed engine workThe vehicle is running rougher than it did before because at first I almost couldn't tell the engine was running and I felt a pull a couple of timesWith the holidays quickly approaching I will pick up this matter at the top of the yearI work for the [redacted] and it is important that I have reliable transportation to get to work so I can drive and take other people to and from their destinationsI'm not the only one who has had this Engine shut off on meI will be weighing my options and looking into this matter further after the holidays unless there is more trouble with this vehicle and in that case I will immediately contact you!Happy Holidays Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The engine was repaired at [redacted] and not at the Chrysler Corporation less than a year agoMy insurance company has deemed the vehicle a total loss and fire started near engine while I was drivingThe insurance company will have the car, the finance company will get the money, I'm left without a car, but [redacted] has already been paid for the vehicleMaybe I should have been offered a replacement vehicle before you allegedly put a brand new engine in the car like I was toldI believe I at the least deserve half of my $down payment and all of the payments I made after the Engine in the New Dodge Dart had to be replaced year after I bought it Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ Re: [redacted] We are in receipt of the above complaintThe service Manager, [redacted] has spoken with Mr [redacted] and requested from Mr [redacted] photo's of the missing emblem, we are still waiting to hear back from Mr [redacted] , as soon as Mr [redacted] forwards the information we need from him, we can then try and rectify the issueWe will inform the Revdex.com as soon as we hear from Mr [redacted] Sincerely, [redacted] Administrative Assistant XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ Dear Sir/Madam; In 2008, Marino Chrysler Jeep Dodge took over ownership from THE LYNCH AUTO GROUP [redacted] purchased the vehicle back in [redacted] from LynchThis program was at the time offered by THE LYNCH AUTO GROUPUnder good faith constomer satisfaction, [redacted] Chrysler Jeep Dodge honored this program to all Lynch customer whom had enrolled for an addtional years from the date of purchaseThe Five years expred back in October Sincerely, [redacted] Service Director Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Before the time ran out I spoke to several individuals working at the Marino CJD and was informed that there would be no problem in getting my tires replaced at a later date as I came to them before the time allotted and after coming back and discussing with [redacted] he presented me a written agreement that they would keep the agreement previously stated once the thread of the tires were at the level stated "3/32" now I ask to change the tires and have been given the run around calling several times and several places trying to resolve this issue, and instead of honoring the agreement they put in writing they rather negate and ruin their already low reputation they are not a business worth their own word Final Business Response / [redacted] (4000, 9, 2014/03/25) */ As stated before, this program was honored for an additional years after the sale of Lynch ChryslerAt the time of Mr***'s conversation with [redacted] it was agreed that when the tires are "at" or or below "3/32", Marino would honor the program, however, Mr [redacted] is asking us to replace the tires after the program had expired Thank you Final Consumer Response / [redacted] (4200, 11, 2014/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated before, the program was past it's year mark when [redacted] and [redacted] himself, both were present when offering me the new "extension" that they will replace the tires when the tire thread count reached the stated depth per the program and there was no issue at the time and they did not take the time to inform me of any contract they might have had that would allow or prevent this agreement from taking place, the program ended on or around October 24, 2011, the written agreement was printed out August 21, almost one year past the expiration date

Hello I had purchase a vehicle from marino jeep at the time I was at the stage in my life of deep depressionI receive workers comp for income already had a car note Plus rent and bills to pay purchasing this vehicle was gone help me feel better but like I was not at the right state of mind so I really wasn't thinking right less than hours I received the phone call stating I can't return back to work do to my injuresand I must find another jobas soon as I recieved the call I've called Marino jeep stating can I return the vehicle do to no incomethey didn't want to accept or tried to help me that I call over an over for them to take back the SUV but no help.Now at this point I'm looking at my contract I see an large amount unaccounted forI've called Marino jeep to see if they can explain made an appointmentSat down with a salemen he trying to explain saying the reason why my total price of the vehicle is because of the LPR DOC fee Sate tax And Gap Insurance it still didn't add upSo I call again and sat with a manage he told me that the bank which are Chrsyler capital gave me a fee over just to say yes to my app.I called Chrsyler to see why, they're saying it not tureNow come to find out that Chrsyler gave marino a fee to pay but they passed it on to me which is not rightNOW my sicker price where 21,plus rebate plus state tax doc fees ectAnd my price for the SUV then add-ons like doc fee sale tax etcWhich came up to and moreMy payment are a month.I was told if I call the financial company they can take the price down for me again a lie marino told meThat's misleading a customerSo now I'm stuck and don't know what to do The math is not right with them So I only made one full payment on the car since I had the vehicle I'm about three months behind.I'm receiving phone calls for repossession and all thanks to Marino jeepI don't won't this to go on my credit but I have no choiceDon't get a car from them they will add on money an lie about it

[redacted] signed a credit application for us to attempt to get him financing on a vehicle There is not limitation to where we tried to send his application to We submitted it to Banks to try and get him a vehicle

Complaint: [redacted] I am rejecting this response because:I find Their response was very offensive to tell me that I’m not taking responsibility for my credit history when there is literally nothing detrimental on itIf the dealership couldn’t find me a good offer with the first creditors as a business man he couldn’t just said one thousand isn’t enough but to run a person credit times is ridiculousIt stopped me from going elsewhere like hertz who found me a deal and I car I couldn’t left with that dayBut thanks to to lack of knowledge from the sales man he doesn’t see nothing wrong with how he handled it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Thats a basic answer for someone looking to Trade in a vehicleNot a specific response for someone in my situation who purchased a new vehicle from you that needed a major Engine repairI'm sure if I try to trade this vehicle in elsewhere and they are made aware of the Engine repair an appraisal would show a depreciated valueThe terms of my original loan should be honoredNot sure if I want a replacement vehicle from you since you mailed me the exact same paperwork I had when I left the dealershipNo where does it prove the parts were new or where they were purchased fromI will seek further counseling regarding my options on this matter and seek possible refund because I'm already over $10,invested in this vehicle that I expected to last over 150,miles or years but at only 15,miles I needed engine workThe vehicle is running rougher than it did before because at first I almost couldn't tell the engine was running and I felt a pull a couple of timesWith the holidays quickly approaching I will pick up this matter at the top of the yearI work for the [redacted] and it is important that I have reliable transportation to get to work so I can drive and take other people to and from their destinationsI'm not the only one who has had this Engine shut off on meI will be weighing my options and looking into this matter further after the holidays unless there is more trouble with this vehicle and in that case I will immediately contact you! Happy Holidays Sincerely, [redacted] ***

Good Morning: In response to [redacted] ***, we are sorry that her Dodge Dart has had some service concerns According to Ms***'s statement the tech did not reset the oil change light or set the tire pressures, but we did correct this issue upon Ms***s return to service As far as the rental, Dodge will only reimburse $per day for the rental, any additional cost is the customer's responsibility, if additional insurance was added that is strictly the customers expense(this is not a Marino CJD policy, this is strictly the manufacture's policy) The Repair order invoice was signed by Ms [redacted] when the vehicle was picked up, we will send a copy in the mail today for her file The warranty on the vehicle will not change with the new engine and replacement parts are covered for two years unlimited miles, plus the remainder of the factory warranty If there are any current issues with the vehicle, we are happy to set up an appointment to have them inspected As far a replacement vehicle, you will have to be directed to the Dodge Customer Service line: 1-800- [redacted] .Sincerely, [redacted] Service Director [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/09) */ Contact Name and Title: [redacted] President Contact Phone: XXXXXXXXXX Contact Email: [redacted] @yahoo.com Please see our attached response Regards

Initial Business Response / [redacted] (1000, 5, 2014/10/15) */ Contact Name and Title: [redacted] President Contact Phone: XXX XXX XXXX We understand that [redacted] is upset that the extended service contract he purchased is not covering the components he is having issues withWe have been trying to contact the customer to resolve the issue

Good Morning:In response to [redacted] ***, we are sorry that her Dodge Dart has had some service concerns According to Ms***'s statement the tech did not reset the oil change light or set the tire pressures, but we did correct this issue upon Ms***s return to service As far as the rental, Dodge will only reimburse $per day for the rental, any additional cost is the customer's responsibility, if additional insurance was added that is strictly the customers expense(this is not a Marino CJD policy, this is strictly the manufacture's policy) The Repair order invoice was signed by Ms [redacted] when the vehicle was picked up, we will send a copy in the mail today for her file The warranty on the vehicle will not change with the new engine and replacement parts are covered for two years unlimited miles, plus the remainder of the factory warranty If there are any current issues with the vehicle, we are happy to set up an appointment to have them inspected As far a replacement vehicle, you will have to be directed to the Dodge Customer Service line: 1-800- [redacted] .Sincerely, [redacted] Service Director [redacted]

In Reply to [redacted] We attempted to contact the customer to bring the vehicle in for re-inspection to try and confirm the complaint she has on this vehicle, we are willing to wave the inspection fee to determine what the problem is with the vehiclePlease note that we are not the selling dealer of this vehiclePlease have the customer contact me to schedule an appointmentSincerely, [redacted] Service Director [redacted]

In reply to Ms [redacted] complaint, we are sad to hear that her Dodge Dart caught on fire in the middle of an intersection We at [redacted] feel that Ms [redacted] should contact Chrylser Corporation direct and file a claim Chrysler Corporation has an investigation unit that will investigate the cause of the fire, the telephone number is: 1-800-***-***.Sincerely, [redacted] 773-***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is hopefully satisfactory to me I will try to contact Mr* *** whom is over the service center today to hopefully get this matter resolved
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/06/26) */
The above vehicle was brought to us from the *** they were the original dealer who worked on this carThey subleted the work to Marino Chrysler JeepThe vehicle was at Marino for several weeks as we could not get an approval to
do the workOnce the approval was given the vehicle was done and picked up, the customer stated that there was a stone chip in the windshield which to our knowledge could have been there from the beginningMarino Chrysler Jeep does not feel that this was done by our repair shop
If you have any further questions, please feel free to contact me at XXX-XXX-XXXX
Sincerley,
*** ***
Service Director
Initial Consumer Rebuttal /* (3000, 7, 2014/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The truck was originally at *** I never heard from *** as far as they subcontracted it to ***When I found out my husband was the one that called *** and that's when he found out they subcontracted it to ***I never received a call from *** eitherIf they called the XXX-XXX-XXXX # that is not my phone#Mr*** lied about me telling him there was a stone chip in the windshieldAs stated before when I went to pick the truck up on Friday there was NO crack nowhere on the windshield, but when I picked it up the next week there was a crack so therefore the truck was in their possession without a crack one day then another day a cracked just showed upHe tried to convince me by taking an ink pen and went down the line of the crack with it trying to prove to me it was a chip so I felt it with my finger and did not feel no chip nowhere and I told him I didn't feel no chipHe also stated someone took the truck to get gas and brought it backAs I stated before as far as the crack is concerned a professional glass person said the windshield was not cracked by a rock chip an instrument or something hit itIf needed, I can provide the contact information for the glass company
Final Business Response /* (4000, 18, 2014/07/21) */
We are currently resolving the matter by paying for the windshield to be replaced for the WashingtonsPlease close the case as resolved
thanks
Final Consumer Response /* (4200, 11, 2014/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are responsibleI was told by a professional auto glass person that it was not a chip that cracked the windshieldIf he had taken the time to look at it well he would have known thatIt was in their possession as stated beforeHow did it all of a sudden have a chip in the windshield when I went to pick the car up the second timeThere was none in the windshield when I came to pick it up the first time and left it at the dealer because the truck was still shakingNow when I picked it up the last time there was a so called chip? If I didn't take it home where did so called chip come fromThey drove it last and they had it lastMarino need to man up and take responsibility for their actions

I never write reviews but find it necessary since many car dealers get a bad rapMy first experience at Marino was back in Janwhen I went with a friend that was looking at a JeepThe staff was professional, knowledgeable, and courteousThey only had one model of the Jeep my friend was looking at and they took the vehicle off the showroom floor so they could take it for a test driveNeedless to say, my friend bought the JeepDue to this first experience, I later purchased a Jeep from them and have been a loyal customer since, buying several vehicles and referring family and friends that ended up buying vehicles from themI have been treated like family and a valued customer each and every time I walk into the showroomI will continnue to buy my cars from this dealer and continue to refer friends and family

Antoinette We would have to do a full appraisal on your current vehicle and get your credit pulled We need to get the full financial picture of the transaction We will do our best to make you satisfied Regards Tony

I bought a Wrangler and they treat me with a lot of respect Kenny and darek are very helpful please go and tell them I sent you, they will take care you

Initial Business Response /* (1000, 5, 2014/05/30) */
In response to Mrs*** ***'s complaint, the vehicle was brought in with a leaking coolantUpon our inspection of the vehilce it was determined that the radiator was crackedWe replaced the cracked radiatorOn May 29th, Mrs
*** informed us that there was still fluid leaking underneath the vehicle, we inspected it further and found that the transmission cooler was at this time leakingDue to the excessive leak that was coming from the cracked radiator this was not seen on the first repairWe would like to assist Mrs*** and repair the problem by not charging her any labor; she would pay for parts only at the cost of $(this is including tax)We do not feel that we mislead Mrs*** but again due to the extent of the leak from the first repair it was necessary to replace the cracked radiator, as the cracked radiator was a priority repair that needed immediate attentionThe transmission cooler is completely a separate issue from the cracked radiatorPlease feel free to contsct me at XXX-XXX-XXXX
Sincerely,
*** ***
Service Director
Initial Consumer Rebuttal /* (3000, 7, 2014/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MR***
With this response I am very insultedIt took a few days to respond because I strongly feel that I was "hookwinked", "had" because of my knowledge of the extent of my issue with my car leaking TRANSMISSION FLUID that I had stated before and stated when I made the initial appointment and stated all alongI was aware that I did have a problem with my coolant but like I have stated and quite frankly I am very tired of saying it I wanted to fix the TRANSMISSION LEAK first since I am not financially prepared to fix the coolant And I stated before if my car wouldn't be in a condition to drive I would of rent a car but THAT WOULD OF BEEN MY CHOICE not yours to makeNow in addition of the $I am offered an additional for repair that to me is unacceptable because I didn't ask for my radiator to be repairedDespite what *** *** says and despite what manager *** saysI advise that *** should attent some sort of SENSIVITY TRAINING so he's aware how to speak with females and not sound condesending and belittleing because that's how I felt when speaking to himHe kept on saying "I wasn't there to hear what was said", even though I told him what was said and having a smirk on his face*** should also attend some training on how to deal with customers when they are shorthanded so he would know how to handle better the situation it is there problem not the customers, in this event he would listen carefully and write down on the invoice what the actual concern of the customer not his assumptionMy invoice states that "customer brought in car because it was leaking coolant", really no I don't think so I had googled and described the color of the fluid it said it was transmission fluid
Final Business Response /* (4000, 9, 2014/06/06) */
As stated before Mrs*** came in with a leaking coolant, which was what we addressed by replacing the cracked radiatorThe transmission leak is a separate issue, we have offered to fix this problem at our cost of $If Mrs*** wishes to have this done we will be happy to do it
Thank you,
*** ***
Service Director
Final Consumer Response /* (4200, 11, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because as I STATED BEFORE when I made the appointment I said transmission fluid, when I came in the next day I said it is leaking transmission fluidMy complaint sir, is not taken seriously therefore I will not accept the offerI had purchased an annual package of oil changes and tire rotation, if I didn't have that I wouldn't come in but as soon as I complete my package I will take my business somewhere else where I am sure that customer service is strongly emphasized and customers are cared for
An unsatisfied customer that was not taken seriously,
*** ***