Mario Badescu Skin Care

Review: I purchased a Mario Baduscu kit for sensitive skin. I used the Control Cream in the kit; a product that I have been using for over 3 years. After applying the control cream to my face, I subsequently felt a burning sensation. After washing the product off, my face was extremely red and I felt pain. I went to the doctor and was diagnosed with [redacted] on my entire face. I missed two days of work and am still in pain nearly a week after using the cream. After doing some reserach online, I learned that [redacted] had changed their formula and pulled the product from the shelf after receiving numerous consumer complaints. They neglected to remove the cream from or discontinue the kits.Desired Settlement: I would like to be reimbursed for the entire kit (approximately $50) and $500 in damages (for doctor's visit and medicine)

Business

Response:

Thank you for taking the time and explaining the procedures I need to follow. I have contacted the customer, [redacted] and left a message on her voice mail. I have sent her a check to arrive to her tomorrow via FedEx tracking #[redacted].

Sincerely,

Tel.: ###-###-####

Fax: ###-###-####