The disposition fee is not a dealership fee it is charged by the leasing company GM Financial. ** *** *** *** met with me about a month prior to turning in their lease vehicle, and we went over all their options. Unfortunately the disposition would only be waived by gm financial if they
leased another vehicle through gm financial, which they did not. If they have questions they can call gm financial ***
Complaint: ***
I am rejecting this response because:To Whom It May Concern,The reason I'm rejecting this response is because A - I had to complain to get good customer serviceB - I could have gotten a rental car through my insurance company but didn't because your service department couldn't tell me how long I would need one forC- My car has a known *** issue where the radio screen will not turn off causing the battery to die and bugs usually cannot be duplicated - this still has no resolution causing me to drive around in a ticking time bomb that chooses when it will work and when it will notD- You had my car for so long when my car went dead because your Service Body Shop Director said he was going to try to get me out of my lease due to the constant dissatisfaction and disappointing experience I received E - When
I expressed these concerns to the owner of the dealership he talked
down to me in a way that I found not only ageist but sexist before
hanging up on me and refusing to make an appointment to talk about my
concernsafter he ignored me for weeksThis is not how I wanted the relationship with my car dealership to beAfter having such high expectations from hearing about the world class service I thought *** was definitely the way to go but I'm now paying for a car that is a major safety concern with no resolution in the foreseeable futureIt's so disapointing that the people who are supposed to be able to support me through mechanical issues are more concerned with reputation and image rather than helping me and my legitimate concerns due to the integrity of the vehicle sold to me
Sincerely,
*** ***
Service department gave diagnoses and wanted me to spend $2,on one of 5K+ repairs they claimed I neededI recieved a second opinion from side mechanic tht landed me to another Nissan dealer to correct an update on vehicle costing me -0-They were unwilling to refund me my $for incorrect diagnosesI am just glad I did not spend $in replacing the ABS actuator that was not needed!
I called the Daddario dealership and I spoke to *** about options regarding to repairing a recallI asked to speak to a manager
Complaint: ***
I am rejecting this response because:
I called the Daddario dealership and I spoke to *** about options regarding to repairing a recall to the Engine Control Unit which is under a year 80k mile warranty I asked for the service manager to call me and he refused to return my callI called Nissan Consumer Affairs at 3pm and they said to tow my car to Daddario which I followed their instructions and *** *** refused to accept my vehicle for the recall/warranty issueI was forced to send my vehicle to another reputable dealerI filed a complaint with Nissan Consumer Affairs and they will follow up on their end.
Sincerely,
*** ***
The customer called DAddario
Nissan because he failed CT State emissions test!! Not because he had a recall
While he was conversing with the service advisor and then later
the service
manager - he never mentioned a recallAll calls are recorded and *** ***
was argumentative and highly demanding...dictating to the service advisor, what
the service advisor will be doing for him! When *** *** asked to speak to
the service manager he was told the manager would call him back*** ***
was impatient and repeatedly called the dealership back asking the service
advisor when he would hear back from the manager*** *** arrived at the
dealership with his vehicle on a flatbed tow truck without ever speaking to the
service managerAt this point it was clear that *** *** has no regards for
the dealerships processes.
So upon arrival to the
dealership, the service manager greeted *** *** and spoke to him regarding
his phone calls.
The service manager
reviewed the conversations with *** *** and stated that it would not be in
the best interest for us to do business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I dropped my car off with an appointmentweeks later I called and told Sandra S*** I would be coming in the following day to get my carWhen I arrived the paperwork was not finishedShe took minutes preparing paperwork when I had nothing repaired and was rude the entire time blaming me for "rushing" her and my car being an older modelShe walked me to my car and screamed "bye bye have a better day, bye" until I was out of her sight like a maniacI noticed damage to my headlight housing that had not been there when my car was transported from a mechanic shop to the dealershipThe manager Ed came out and told me he was not responsible for any damage to a car while it was on his lot and said he would not fix the headlight because the car was more than years old and had too many miles on itWhat? He said if the car had 20,miles he would pay for the damage to the headlightHe then said that any car damaged in his possession or on his lot, he would tell customers it was there prior and not take responsibilityI just stood in s
Complaint: ***
I am rejecting this response because:
In my last response I said:
Until I receive a full explanation as to why I did not receive a copy of the CT Form Kfully executed when I was suppose to, along with the full credit for the over charge of the car and Doc fees I can not totally accept ***’s responseIt seems to be OK with *** that the KForm was to be signed by both the seller & buyer and was not It appears to be convenient for *** to say its alright to have a signature for him , but not for the other*** after the fact can put anything he wants on the Form and expects an unsuspecting customer to accept itI am beginning to wonder how many other times his customers may have been hoodwinked, again, as his Finance manager pulled with the price of car and DOC fees, as wellThis may possibly be the tip of the iceberg
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
I do accept part of the responseThe admission that Dan kept the overpayment of the Registration and intends to finally refund itIt is interesting that until I contacted the DMV and the Revdex.com got involved, D”Addario Motors never even acknowledged the overpayment of the registration Nevertheless, I do reject Dan’s other responsesDan D*** was not even present at the negotiationsAs I even said in my complaint it was my error, that’s why I initially never pursued itHowever, to Dan’s own admission they obtained monies that they were not entitled to, yet blatantly ignored the fact that they illegally kept the fundsThis alone is a good indication as to how Dan and his company conducts businessI realize what Dan said about the invoices then why did Jim just give me a bottom line and nothing else, until he gave me the invoiceIt was obviously a quick slip of the handI know what I was toldI can now understand why Jim quickly ushered Steve away and continued the sale on his ownEven when they gave me the invoices, he was quick to say sign the papers not even giving me a chance to thoroughly read themI noticed Dan also totally ignored my other issue. CTDMV Form Kwas never given to me in direct violation of CT General State Statue 14-62(g) Again, another slip of the handIf the Statue exists and businesses can decide on their own if they are going to follow the law or not and no accountability is required, than the consumer is being given a sense of security by the business and the StateUntil I receive a full explanation as to why I did not receive a copy of the CT Form K208, along with the full credit I can not totally accept Dan’s responseI thought I had finally made contact with a reputable dealership, boy was I wrong
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I do accept part of the responseThe admission that Dan kept the overpayment of the Registration and intends to finally refund itIt is interesting that until I contacted the DMV and the Revdex.com got involved, D”Addario Motors never even acknowledged the overpayment of the registration Nevertheless, I do reject Dan’s other responsesDan D*** was not even present at the negotiationsAs I even said in my complaint it was my error, that’s why I initially never pursued itHowever, to Dan’s own admission they obtained monies that they were not entitled to, yet blatantly ignored the fact that they illegally kept the fundsThis alone is a good indication as to how Dan and his company conducts businessI realize what Dan said about the invoices then why did Jim just give me a bottom line and nothing else, until he gave me the invoiceIt was obviously a quick slip of the handI know what I was toldI can now understand why Jim quickly ushered Steve away and continued the sale on his ownEven when they gave me the invoices, he was quick to say sign the papers not even giving me a chance to thoroughly read themI noticed Dan also totally ignored my other issue. CTDMV Form Kwas never given to me in direct violation of CT General State Statue 14-62(g) Again, another slip of the handIf the Statue exists and businesses can decide on their own if they are going to follow the law or not and no accountability is required, than the consumer is being given a sense of security by the business and the StateUntil I receive a full explanation as to why I did not receive a copy of the CT Form K208, along with the full credit I can not totally accept Dan’s responseI thought I had finally made contact with a reputable dealership, boy was I wrong
Sincerely,
*** ***
I have addressed every complaint the best I can I have not one but two purchase orders attached with *** signature so I will not be refunding any money off the car or the doc fee I have refunded his over payment of regs fees I provided the dmv form it was unsigned yes but the vehicle passed 100% of the inspections and if he thinks what I put on that inpspection form is not true then he can have it inspected himself or pursue it further
*** ***
I am rejecting this response because:I already explained previous massages I don't think you don't get my point I am complainted about the saleman didn't explained that disposition fee before we sign up for lease vehicle.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:In my last response I said:Until I receive a full explanation as to why I did not receive a copy of the CT Form Kfully executed when I was suppose to, along with the full credit for the over charge of the car and Doc fees I can not totally accept ***’s responseIt seems to be OK with *** that the KForm was to be signed by both the seller & buyer and was not It appears to be convenient for *** to say its alright to have a signature for him , but not for the other*** after the fact can put anything he wants on the Form and expects an unsuspecting customer to accept itI am beginning to wonder how many other times his customers may have been hoodwinked, again, as his Finance manager pulled with the price of car and DOC fees, as wellThis may possibly be the tip of the iceberg
Sincerely,
*** ***
In response to *** complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to *** seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling
price is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when *** was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund *** his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to *** for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by *** There will be no refund for either the doc fee or the price of the car.
Dan D'***
We were upfront and honest with *** from beginning to end. I'm sorry if she feels mistreated, but she was never lied to in any way. *** will receive her deposit in 8-business days from receipt of deposit 10/24, which is store policy. We will be mailing the check to
her address or she can return to the store to pick it up
Complaint: ***
I am rejecting this response because:Me and my husband complained about the saleman didn't explain disposition fee that when we contract the paperwork When we stop by dealership before we return the vehicle we have some questions At that time we just recognized we have to pay disposition fee We know that that's not a dealership fee If they explain about disposition fee before we sign up, we didn't lease the carProbably we was going to but it This is unfair that they didn't tell usTheyou have a response too.Sincerely,
*** ***
Dear Ms***,
We sincerely apologize that your unhappy despite our repeated attempts to try and satisfy youAs we previously discussed, weeks to repair the damage done to your vehicle was mostly due to extensive additional damage discovered upon disassemblyThe "day" repair estimate
came from the insurance company based on the their initial inspection & made no allowance for procuring parts or additional hidden damageYou were put into a rental car at no expense to you while everything was handled to ensure a proper, professional & safe repair was done & your vehicle restored to its pre-collision condition
Weeks later, when you called to say your vehicle would not start, we searched rental agency branches for an *** ***, went to get the rental & delivered it to your doorstep @ the hour of day suitable to you, all this during a snow storm! After finding no problems with your vehicle, we kept your vehicle for total of days (and you in a rental @ no charge to you) in an attempt to duplicate your concernPlus you stated you could not pitill Saturday , so together we agreed to keep your car till thenYour response was to publicly complain about us keeping your car for too long!
Regrettably, it would seem that you are simply unsatisfied with everything that we doWe apologize that we have been unable to meet your expectations & wish you the best of success in finding a service facility that can better meet your needs
In response to *** complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to *** seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling price
is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when *** was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund *** his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to *** for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by *** There will be no refund for either the doc fee or the price of the car. Dan D'***
The disposition fee is not a dealership fee it is charged by the leasing company GM Financial. ** *** *** *** met with me about a month prior to turning in their lease vehicle, and we went over all their options. Unfortunately the disposition would only be waived by gm financial if they
leased another vehicle through gm financial, which they did not. If they have questions they can call gm financial ***
Complaint: ***
I am rejecting this response because:To Whom It May Concern,The reason I'm rejecting this response is because A - I had to complain to get good customer serviceB - I could have gotten a rental car through my insurance company but didn't because your service department couldn't tell me how long I would need one forC- My car has a known *** issue where the radio screen will not turn off causing the battery to die and bugs usually cannot be duplicated - this still has no resolution causing me to drive around in a ticking time bomb that chooses when it will work and when it will notD- You had my car for so long when my car went dead because your Service Body Shop Director said he was going to try to get me out of my lease due to the constant dissatisfaction and disappointing experience I received E - When
I expressed these concerns to the owner of the dealership he talked
down to me in a way that I found not only ageist but sexist before
hanging up on me and refusing to make an appointment to talk about my
concernsafter he ignored me for weeksThis is not how I wanted the relationship with my car dealership to beAfter having such high expectations from hearing about the world class service I thought *** was definitely the way to go but I'm now paying for a car that is a major safety concern with no resolution in the foreseeable futureIt's so disapointing that the people who are supposed to be able to support me through mechanical issues are more concerned with reputation and image rather than helping me and my legitimate concerns due to the integrity of the vehicle sold to me
Sincerely,
*** ***
Service department gave diagnoses and wanted me to spend $2,on one of 5K+ repairs they claimed I neededI recieved a second opinion from side mechanic tht landed me to another Nissan dealer to correct an update on vehicle costing me -0-They were unwilling to refund me my $for incorrect diagnosesI am just glad I did not spend $in replacing the ABS actuator that was not needed!
I called the Daddario dealership and I spoke to *** about options regarding to repairing a recallI asked to speak to a manager
Complaint: ***
I am rejecting this response because:
I called the Daddario dealership and I spoke to *** about options regarding to repairing a recall to the Engine Control Unit which is under a year 80k mile warranty I asked for the service manager to call me and he refused to return my callI called Nissan Consumer Affairs at 3pm and they said to tow my car to Daddario which I followed their instructions and *** *** refused to accept my vehicle for the recall/warranty issueI was forced to send my vehicle to another reputable dealerI filed a complaint with Nissan Consumer Affairs and they will follow up on their end.
Sincerely,
*** ***
The customer called DAddario
Nissan because he failed CT State emissions test!! Not because he had a recall
While he was conversing with the service advisor and then later
the service
manager - he never mentioned a recallAll calls are recorded and *** ***
was argumentative and highly demanding...dictating to the service advisor, what
the service advisor will be doing for him! When *** *** asked to speak to
the service manager he was told the manager would call him back*** ***
was impatient and repeatedly called the dealership back asking the service
advisor when he would hear back from the manager*** *** arrived at the
dealership with his vehicle on a flatbed tow truck without ever speaking to the
service managerAt this point it was clear that *** *** has no regards for
the dealerships processes.
So upon arrival to the
dealership, the service manager greeted *** *** and spoke to him regarding
his phone calls.
The service manager
reviewed the conversations with *** *** and stated that it would not be in
the best interest for us to do business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I dropped my car off with an appointmentweeks later I called and told Sandra S*** I would be coming in the following day to get my carWhen I arrived the paperwork was not finishedShe took minutes preparing paperwork when I had nothing repaired and was rude the entire time blaming me for "rushing" her and my car being an older modelShe walked me to my car and screamed "bye bye have a better day, bye" until I was out of her sight like a maniacI noticed damage to my headlight housing that had not been there when my car was transported from a mechanic shop to the dealershipThe manager Ed came out and told me he was not responsible for any damage to a car while it was on his lot and said he would not fix the headlight because the car was more than years old and had too many miles on itWhat? He said if the car had 20,miles he would pay for the damage to the headlightHe then said that any car damaged in his possession or on his lot, he would tell customers it was there prior and not take responsibilityI just stood in s
Complaint: ***
I am rejecting this response because:
In my last response I said:
Until I receive a full explanation as to why I did not receive a copy of the CT Form Kfully executed when I was suppose to, along with the full credit for the over charge of the car and Doc fees I can not totally accept ***’s responseIt seems to be OK with *** that the KForm was to be signed by both the seller & buyer and was not It appears to be convenient for *** to say its alright to have a signature for him , but not for the other*** after the fact can put anything he wants on the Form and expects an unsuspecting customer to accept itI am beginning to wonder how many other times his customers may have been hoodwinked, again, as his Finance manager pulled with the price of car and DOC fees, as wellThis may possibly be the tip of the iceberg
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
I do accept part of the responseThe admission that Dan kept the overpayment of the Registration and intends to finally refund itIt is interesting that until I contacted the DMV and the Revdex.com got involved, D”Addario Motors never even acknowledged the overpayment of the registration Nevertheless, I do reject Dan’s other responsesDan D*** was not even present at the negotiationsAs I even said in my complaint it was my error, that’s why I initially never pursued itHowever, to Dan’s own admission they obtained monies that they were not entitled to, yet blatantly ignored the fact that they illegally kept the fundsThis alone is a good indication as to how Dan and his company conducts businessI realize what Dan said about the invoices then why did Jim just give me a bottom line and nothing else, until he gave me the invoiceIt was obviously a quick slip of the handI know what I was toldI can now understand why Jim quickly ushered Steve away and continued the sale on his ownEven when they gave me the invoices, he was quick to say sign the papers not even giving me a chance to thoroughly read themI noticed Dan also totally ignored my other issue. CTDMV Form Kwas never given to me in direct violation of CT General State Statue 14-62(g) Again, another slip of the handIf the Statue exists and businesses can decide on their own if they are going to follow the law or not and no accountability is required, than the consumer is being given a sense of security by the business and the StateUntil I receive a full explanation as to why I did not receive a copy of the CT Form K208, along with the full credit I can not totally accept Dan’s responseI thought I had finally made contact with a reputable dealership, boy was I wrong
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I do accept part of the responseThe admission that Dan kept the overpayment of the Registration and intends to finally refund itIt is interesting that until I contacted the DMV and the Revdex.com got involved, D”Addario Motors never even acknowledged the overpayment of the registration Nevertheless, I do reject Dan’s other responsesDan D*** was not even present at the negotiationsAs I even said in my complaint it was my error, that’s why I initially never pursued itHowever, to Dan’s own admission they obtained monies that they were not entitled to, yet blatantly ignored the fact that they illegally kept the fundsThis alone is a good indication as to how Dan and his company conducts businessI realize what Dan said about the invoices then why did Jim just give me a bottom line and nothing else, until he gave me the invoiceIt was obviously a quick slip of the handI know what I was toldI can now understand why Jim quickly ushered Steve away and continued the sale on his ownEven when they gave me the invoices, he was quick to say sign the papers not even giving me a chance to thoroughly read themI noticed Dan also totally ignored my other issue. CTDMV Form Kwas never given to me in direct violation of CT General State Statue 14-62(g) Again, another slip of the handIf the Statue exists and businesses can decide on their own if they are going to follow the law or not and no accountability is required, than the consumer is being given a sense of security by the business and the StateUntil I receive a full explanation as to why I did not receive a copy of the CT Form K208, along with the full credit I can not totally accept Dan’s responseI thought I had finally made contact with a reputable dealership, boy was I wrong
Sincerely,
*** ***
Please refer to previous response
I have addressed every complaint the best I can I have not one but two purchase orders attached with *** signature so I will not be refunding any money off the car or the doc fee I have refunded his over payment of regs fees I provided the dmv form it was unsigned yes but the vehicle passed 100% of the inspections and if he thinks what I put on that inpspection form is not true then he can have it inspected himself or pursue it further
SPOKE WITH CUSTOMER THIS MORNING THE ISSUE HAS BEEN RESOLVED
*** ***
I am rejecting this response because:I already explained previous massages I don't think you don't get my point I am complainted about the saleman didn't explained that disposition fee before we sign up for lease vehicle.
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:In my last response I said:Until I receive a full explanation as to why I did not receive a copy of the CT Form Kfully executed when I was suppose to, along with the full credit for the over charge of the car and Doc fees I can not totally accept ***’s responseIt seems to be OK with *** that the KForm was to be signed by both the seller & buyer and was not It appears to be convenient for *** to say its alright to have a signature for him , but not for the other*** after the fact can put anything he wants on the Form and expects an unsuspecting customer to accept itI am beginning to wonder how many other times his customers may have been hoodwinked, again, as his Finance manager pulled with the price of car and DOC fees, as wellThis may possibly be the tip of the iceberg
Sincerely,
*** ***
In response to *** complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to *** seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling
price is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when *** was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund *** his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to *** for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by *** There will be no refund for either the doc fee or the price of the car.
Dan D'***
We were upfront and honest with *** from beginning to end. I'm sorry if she feels mistreated, but she was never lied to in any way. *** will receive her deposit in 8-business days from receipt of deposit 10/24, which is store policy. We will be mailing the check to
her address or she can return to the store to pick it up
Complaint: ***
I am rejecting this response because:Me and my husband complained about the saleman didn't explain disposition fee that when we contract the paperwork When we stop by dealership before we return the vehicle we have some questions At that time we just recognized we have to pay disposition fee We know that that's not a dealership fee If they explain about disposition fee before we sign up, we didn't lease the carProbably we was going to but it This is unfair that they didn't tell usTheyou have a response too.Sincerely,
*** ***
Dear Ms***,
We sincerely apologize that your unhappy despite our repeated attempts to try and satisfy youAs we previously discussed, weeks to repair the damage done to your vehicle was mostly due to extensive additional damage discovered upon disassemblyThe "day" repair estimate
came from the insurance company based on the their initial inspection & made no allowance for procuring parts or additional hidden damageYou were put into a rental car at no expense to you while everything was handled to ensure a proper, professional & safe repair was done & your vehicle restored to its pre-collision condition
Weeks later, when you called to say your vehicle would not start, we searched rental agency branches for an *** ***, went to get the rental & delivered it to your doorstep @ the hour of day suitable to you, all this during a snow storm! After finding no problems with your vehicle, we kept your vehicle for total of days (and you in a rental @ no charge to you) in an attempt to duplicate your concernPlus you stated you could not pitill Saturday , so together we agreed to keep your car till thenYour response was to publicly complain about us keeping your car for too long!
Regrettably, it would seem that you are simply unsatisfied with everything that we doWe apologize that we have been unable to meet your expectations & wish you the best of success in finding a service facility that can better meet your needs
In response to *** complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to *** seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling price
is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when *** was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund *** his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to *** for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by *** There will be no refund for either the doc fee or the price of the car. Dan D'***