Regarding the Blue tooth issues mentioned in the complaint ~ The [redacted] is Bluetooth com[partible for telephone calls with the [redacted] system that the customer uses ~ however [redacted] systems is very security conscious and for further applications to be utilized [redacted] mandates that the IOS [redacted] be tethered to the vehicle ~ when tethered the music applications are also compatible ~ This is an [redacted] related issue as opposed to a [redacted] issue as explained to the customerSo this car is Bluetooth compatible but with an [redacted] IOS infotainment system such as [redacted] needs to be tethered as required by [redacted] and their security measures I am attaching an email from our [redacted] Lead Connected Customer Specialist ~ [redacted] Thank you , Regards , [redacted] [redacted]
In response to [redacted] complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to [redacted] seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling price is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when [redacted] was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund [redacted] his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to [redacted] for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by [redacted] There will be no refund for either the doc fee or the price of the carDan D' [redacted]
Complaint: [redacted] I am rejecting this response because:In my last response I said:Until I receive a full explanation as to why I did not receive a copy of the CT Form Kfully executed when I was suppose to, along with the full credit for the over charge of the car and Doc fees I can not totally accept ***’s responseIt seems to be OK with [redacted] that the KForm was to be signed by both the seller & buyer and was not It appears to be convenient for [redacted] to say its alright to have a signature for him , but not for the other [redacted] after the fact can put anything he wants on the Form and expects an unsuspecting customer to accept itI am beginning to wonder how many other times his customers may have been hoodwinked, again, as his Finance manager pulled with the price of car and DOC fees, as wellThis may possibly be the tip of the iceberg Sincerely, [redacted]
Dear Ms [redacted] , We sincerely apologize that your unhappy despite our repeated attempts to try and satisfy youAs we previously discussed, weeks to repair the damage done to your vehicle was mostly due to extensive additional damage discovered upon disassemblyThe "day" repair estimate came from the insurance company based on the their initial inspection & made no allowance for procuring parts or additional hidden damageYou were put into a rental car at no expense to you while everything was handled to ensure a proper, professional & safe repair was done & your vehicle restored to its pre-collision condition Weeks later, when you called to say your vehicle would not start, we searched rental agency branches for an [redacted] , went to get the rental & delivered it to your doorstep @ the hour of day suitable to you, all this during a snow storm! After finding no problems with your vehicle, we kept your vehicle for total of days (and you in a rental @ no charge to you) in an attempt to duplicate your concernPlus you stated you could not pitill Saturday , so together we agreed to keep your car till thenYour response was to publicly complain about us keeping your car for too long! Regrettably, it would seem that you are simply unsatisfied with everything that we doWe apologize that we have been unable to meet your expectations & wish you the best of success in finding a service facility that can better meet your needs
Complaint: [redacted] I am rejecting this response because:To Whom It May Concern,The reason I'm rejecting this response is because A - I had to complain to get good customer serviceB - I could have gotten a rental car through my insurance company but didn't because your service department couldn't tell me how long I would need one forC- My car has a known [redacted] issue where the radio screen will not turn off causing the battery to die and bugs usually cannot be duplicated - this still has no resolution causing me to drive around in a ticking time bomb that chooses when it will work and when it will notD- You had my car for so long when my car went dead because your Service Body Shop Director said he was going to try to get me out of my lease due to the constant dissatisfaction and disappointing experience I received E - When I expressed these concerns to the owner of the dealership he talked down to me in a way that I found not only ageist but sexist before hanging up on me and refusing to make an appointment to talk about my concernsafter he ignored me for weeksThis is not how I wanted the relationship with my car dealership to beAfter having such high expectations from hearing about the world class service I thought [redacted] was definitely the way to go but I'm now paying for a car that is a major safety concern with no resolution in the foreseeable futureIt's so disapointing that the people who are supposed to be able to support me through mechanical issues are more concerned with reputation and image rather than helping me and my legitimate concerns due to the integrity of the vehicle sold to me Sincerely, [redacted]
In response to the customers complaint, the customer did in fact bring the vehicle in for a recallDuring that time the vehicle was inspected and we found that based on the age and mileage of the vehicle it was in need of a few servicesOur service consultant approached the customer in person and had a complete discussion regarding those servicesOur employee advised the customer VERBALLY of the fees for those servicesThe services that the customers vehicle was in need of were written on the back side of the customers repair order by the technician who inspected the vehicleAnd the service consultant made short notations next to each service what the cost was 230, 85, and The customer discussed the services and chose out of the services he wished to have performed with a verbally agreed upon price So we performed work and once the bill is paid for – he can then pick up his vehicle Sincerely,Nissan Service Manager
The customer called DAddario Nissan because he failed CT State emissions test!! Not because he had a recall While he was conversing with the service advisor and then later the service manager - he never mentioned a recallAll calls are recorded and [redacted] was argumentative and highly demanding...dictating to the service advisor, what the service advisor will be doing for him! When [redacted] asked to speak to the service manager he was told the manager would call him back [redacted] was impatient and repeatedly called the dealership back asking the service advisor when he would hear back from the manager [redacted] arrived at the dealership with his vehicle on a flatbed tow truck without ever speaking to the service managerAt this point it was clear that [redacted] has no regards for the dealerships processes So upon arrival to the dealership, the service manager greeted [redacted] and spoke to him regarding his phone calls The service manager reviewed the conversations with [redacted] and stated that it would not be in the best interest for us to do business
In response to [redacted] complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to [redacted] seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling price is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when [redacted] was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund [redacted] his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to [redacted] for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by [redacted] There will be no refund for either the doc fee or the price of the car Dan D' [redacted]
Complaint: [redacted] I am rejecting this response because:Me and my husband complained about the saleman didn't explain disposition fee that when we contract the paperwork When we stop by dealership before we return the vehicle we have some questions At that time we just recognized we have to pay disposition fee We know that that's not a dealership fee If they explain about disposition fee before we sign up, we didn't lease the carProbably we was going to but it This is unfair that they didn't tell usTheyou have a response too.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I called the Daddario dealership and I spoke to [redacted] about options regarding to repairing a recallI asked to speak to a manager Complaint: [redacted] I am rejecting this response because: I called the Daddario dealership and I spoke to [redacted] about options regarding to repairing a recall to the Engine Control Unit which is under a year 80k mile warranty I asked for the service manager to call me and he refused to return my callI called Nissan Consumer Affairs at 3pm and they said to tow my car to Daddario which I followed their instructions and [redacted] refused to accept my vehicle for the recall/warranty issueI was forced to send my vehicle to another reputable dealerI filed a complaint with Nissan Consumer Affairs and they will follow up on their end Sincerely, [redacted]
My name is Ed C [redacted] and I am the Nissan Service Manager here at D’Addario Nissan in Shelton Ct I just want to address the facts without getting into a back and forth argument.Here is the customers’ desired resolution (Desired Settlement: I did not authorize the initial diagnostic report nor the additional hours that they charged meI should not only be refunded that full amount, but compensated for the amount of days I was without a car and kept waiting for them to print a bill.) A few facts 1) Customer did authorize the initial diagnostic report by signing the repair order for the $charge.2) Customer notated in her own Statement of the Problem that she instructed my staff to contact her husband regarding diagnosis of the vehicle- [redacted] authorized the additional 2hrs labor for diagnosis on 3/30/ 2:16:PM.3) Last contact regarding repairs on this vehicle was 3/31/ 12:33:PM , Service Advisor Colin F [redacted] explained the diagnosis and repair in further detail with [redacted] ***, which customer then ended the phone call stating that he would call us backNo phone call was ever return by the customer – instead – two days later – on Saturday Morning - [redacted] arrived unexpectedly to pick up her vehicleColin F [redacted] was not scheduled to work that Saturday, so because we did not know customer was coming, it took an hour for a co-worker to continue working with the customers that were coming in for scheduled appointments and additionally now research the status of [redacted] vehicle and close out her invoice Had we known she was coming to pick up her vehicle – we could have prepared her invoice ahead of time There was contact with the customer each day that the vehicle was here, as follows: 3/29/16:27, 3/30/12:16, 3/30/14:16, 3/30/16:34, 3/31/10:11, 3/31/11:26, 3/31/12:The nature of the customers concern was not a simple plug it in and let the computer tell you what is wrong; we invested the time in providing an accurate diagnosis with permission from the customerIn conclusion, I strongly feel that the “disconnect” was not on the part of my staff and therefore I am not in a position to refund the customerI apologize for any misunderstanding and you are always welcome here in the futureSincerely,Ed C [redacted]
[redacted] I am rejecting this response because:I already explained previous massages I don't think you don't get my point I am complainted about the saleman didn't explained that disposition fee before we sign up for lease vehicle Sincerely, [redacted] ***
attached is the used vehicle inspection repair order front and back and the dmv form....we changed the oil and filter, air filter, machined front rotors and rear rotors, detailed vehicle, replaced a molding, and wiper blades The vehicle passed all inspections
Regarding the Blue tooth issues mentioned in the complaint ~ The [redacted] is Bluetooth com[partible for telephone calls with the [redacted] system that the customer uses ~ however [redacted] systems is very security conscious and for further applications to be utilized [redacted] mandates that the IOS [redacted] be tethered to the vehicle ~ when tethered the music applications are also compatible ~ This is an [redacted] related issue as opposed to a [redacted] issue as explained to the customerSo this car is Bluetooth compatible but with an [redacted] IOS infotainment system such as [redacted] needs to be tethered as required by [redacted] and their security measures I am attaching an email from our [redacted] Lead Connected Customer Specialist ~ [redacted] Thank you , Regards , [redacted] [redacted]
In response to [redacted] complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to [redacted] seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling price is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when [redacted] was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund [redacted] his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to [redacted] for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by [redacted] There will be no refund for either the doc fee or the price of the carDan D' [redacted]
Complaint: [redacted] I am rejecting this response because:In my last response I said:Until I receive a full explanation as to why I did not receive a copy of the CT Form Kfully executed when I was suppose to, along with the full credit for the over charge of the car and Doc fees I can not totally accept ***’s responseIt seems to be OK with [redacted] that the KForm was to be signed by both the seller & buyer and was not It appears to be convenient for [redacted] to say its alright to have a signature for him , but not for the other [redacted] after the fact can put anything he wants on the Form and expects an unsuspecting customer to accept itI am beginning to wonder how many other times his customers may have been hoodwinked, again, as his Finance manager pulled with the price of car and DOC fees, as wellThis may possibly be the tip of the iceberg Sincerely, [redacted]
Dear Ms [redacted] , We sincerely apologize that your unhappy despite our repeated attempts to try and satisfy youAs we previously discussed, weeks to repair the damage done to your vehicle was mostly due to extensive additional damage discovered upon disassemblyThe "day" repair estimate came from the insurance company based on the their initial inspection & made no allowance for procuring parts or additional hidden damageYou were put into a rental car at no expense to you while everything was handled to ensure a proper, professional & safe repair was done & your vehicle restored to its pre-collision condition Weeks later, when you called to say your vehicle would not start, we searched rental agency branches for an [redacted] , went to get the rental & delivered it to your doorstep @ the hour of day suitable to you, all this during a snow storm! After finding no problems with your vehicle, we kept your vehicle for total of days (and you in a rental @ no charge to you) in an attempt to duplicate your concernPlus you stated you could not pitill Saturday , so together we agreed to keep your car till thenYour response was to publicly complain about us keeping your car for too long! Regrettably, it would seem that you are simply unsatisfied with everything that we doWe apologize that we have been unable to meet your expectations & wish you the best of success in finding a service facility that can better meet your needs
Complaint: [redacted] I am rejecting this response because:To Whom It May Concern,The reason I'm rejecting this response is because A - I had to complain to get good customer serviceB - I could have gotten a rental car through my insurance company but didn't because your service department couldn't tell me how long I would need one forC- My car has a known [redacted] issue where the radio screen will not turn off causing the battery to die and bugs usually cannot be duplicated - this still has no resolution causing me to drive around in a ticking time bomb that chooses when it will work and when it will notD- You had my car for so long when my car went dead because your Service Body Shop Director said he was going to try to get me out of my lease due to the constant dissatisfaction and disappointing experience I received E - When I expressed these concerns to the owner of the dealership he talked down to me in a way that I found not only ageist but sexist before hanging up on me and refusing to make an appointment to talk about my concernsafter he ignored me for weeksThis is not how I wanted the relationship with my car dealership to beAfter having such high expectations from hearing about the world class service I thought [redacted] was definitely the way to go but I'm now paying for a car that is a major safety concern with no resolution in the foreseeable futureIt's so disapointing that the people who are supposed to be able to support me through mechanical issues are more concerned with reputation and image rather than helping me and my legitimate concerns due to the integrity of the vehicle sold to me Sincerely, [redacted]
In response to the customers complaint, the customer did in fact bring the vehicle in for a recallDuring that time the vehicle was inspected and we found that based on the age and mileage of the vehicle it was in need of a few servicesOur service consultant approached the customer in person and had a complete discussion regarding those servicesOur employee advised the customer VERBALLY of the fees for those servicesThe services that the customers vehicle was in need of were written on the back side of the customers repair order by the technician who inspected the vehicleAnd the service consultant made short notations next to each service what the cost was 230, 85, and The customer discussed the services and chose out of the services he wished to have performed with a verbally agreed upon price So we performed work and once the bill is paid for – he can then pick up his vehicle Sincerely,Nissan Service Manager
The customer called DAddario Nissan because he failed CT State emissions test!! Not because he had a recall While he was conversing with the service advisor and then later the service manager - he never mentioned a recallAll calls are recorded and [redacted] was argumentative and highly demanding...dictating to the service advisor, what the service advisor will be doing for him! When [redacted] asked to speak to the service manager he was told the manager would call him back [redacted] was impatient and repeatedly called the dealership back asking the service advisor when he would hear back from the manager [redacted] arrived at the dealership with his vehicle on a flatbed tow truck without ever speaking to the service managerAt this point it was clear that [redacted] has no regards for the dealerships processes So upon arrival to the dealership, the service manager greeted [redacted] and spoke to him regarding his phone calls The service manager reviewed the conversations with [redacted] and stated that it would not be in the best interest for us to do business
In response to [redacted] complaint I've attached two purchase orders The first is from 1/5/when we filled out a preliminary purchase order subject to [redacted] seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle On the purchase order the selling price is $28,497.72, doc fee $339, and reg fee $ The order is signed by the customer The second purchase order is when [redacted] was picking up the car after he decided he was going to take the vehicle The numbers are the same selling price $28,497.72, doc fee $339, and reg $ After investigating the reg charge we did indeed fail to refund [redacted] his over payment of reg The reg fee was $and we collected $ There is a check in the mail for $being sent to [redacted] for the over payment of reg dated 6/6/ As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/visit up until he picked up the car 1/11/seeing that we have two signed orders by [redacted] There will be no refund for either the doc fee or the price of the car Dan D' [redacted]
Complaint: [redacted] I am rejecting this response because:Me and my husband complained about the saleman didn't explain disposition fee that when we contract the paperwork When we stop by dealership before we return the vehicle we have some questions At that time we just recognized we have to pay disposition fee We know that that's not a dealership fee If they explain about disposition fee before we sign up, we didn't lease the carProbably we was going to but it This is unfair that they didn't tell usTheyou have a response too.Sincerely, [redacted] ***
SPOKE WITH CUSTOMER THIS MORNING THE ISSUE HAS BEEN RESOLVED
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I called the Daddario dealership and I spoke to [redacted] about options regarding to repairing a recallI asked to speak to a manager Complaint: [redacted] I am rejecting this response because: I called the Daddario dealership and I spoke to [redacted] about options regarding to repairing a recall to the Engine Control Unit which is under a year 80k mile warranty I asked for the service manager to call me and he refused to return my callI called Nissan Consumer Affairs at 3pm and they said to tow my car to Daddario which I followed their instructions and [redacted] refused to accept my vehicle for the recall/warranty issueI was forced to send my vehicle to another reputable dealerI filed a complaint with Nissan Consumer Affairs and they will follow up on their end Sincerely, [redacted]
My name is Ed C [redacted] and I am the Nissan Service Manager here at D’Addario Nissan in Shelton Ct I just want to address the facts without getting into a back and forth argument.Here is the customers’ desired resolution (Desired Settlement: I did not authorize the initial diagnostic report nor the additional hours that they charged meI should not only be refunded that full amount, but compensated for the amount of days I was without a car and kept waiting for them to print a bill.) A few facts 1) Customer did authorize the initial diagnostic report by signing the repair order for the $charge.2) Customer notated in her own Statement of the Problem that she instructed my staff to contact her husband regarding diagnosis of the vehicle- [redacted] authorized the additional 2hrs labor for diagnosis on 3/30/ 2:16:PM.3) Last contact regarding repairs on this vehicle was 3/31/ 12:33:PM , Service Advisor Colin F [redacted] explained the diagnosis and repair in further detail with [redacted] ***, which customer then ended the phone call stating that he would call us backNo phone call was ever return by the customer – instead – two days later – on Saturday Morning - [redacted] arrived unexpectedly to pick up her vehicleColin F [redacted] was not scheduled to work that Saturday, so because we did not know customer was coming, it took an hour for a co-worker to continue working with the customers that were coming in for scheduled appointments and additionally now research the status of [redacted] vehicle and close out her invoice Had we known she was coming to pick up her vehicle – we could have prepared her invoice ahead of time There was contact with the customer each day that the vehicle was here, as follows: 3/29/16:27, 3/30/12:16, 3/30/14:16, 3/30/16:34, 3/31/10:11, 3/31/11:26, 3/31/12:The nature of the customers concern was not a simple plug it in and let the computer tell you what is wrong; we invested the time in providing an accurate diagnosis with permission from the customerIn conclusion, I strongly feel that the “disconnect” was not on the part of my staff and therefore I am not in a position to refund the customerI apologize for any misunderstanding and you are always welcome here in the futureSincerely,Ed C [redacted]
[redacted] I am rejecting this response because:I already explained previous massages I don't think you don't get my point I am complainted about the saleman didn't explained that disposition fee before we sign up for lease vehicle Sincerely, [redacted] ***
attached is the used vehicle inspection repair order front and back and the dmv form....we changed the oil and filter, air filter, machined front rotors and rear rotors, detailed vehicle, replaced a molding, and wiper blades The vehicle passed all inspections
Please refer to previous response