Mario D'Addario Buick Inc.

[redacted]
I am rejecting this response because:I already explained previous massages.  I don't think you don't get my point.  I am complainted about the saleman didn't explained that disposition fee before we sign up for lease vehicle. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:In my last response I said:Until I receive a full explanation as to why I did not receive a copy of the CT Form K208 fully executed when I was suppose to, along with the full credit for the over charge of the car and Doc fees I can not totally accept [redacted]’s response. It seems to be OK with [redacted] that the K208 Form was to be signed by both the seller & buyer and was not.  It appears to be convenient for [redacted] to say its alright to have a signature for him , but not for the other. [redacted] after the fact can put anything he wants on the Form and expects an unsuspecting customer to accept it. I am beginning to wonder how many other times his customers may have been hoodwinked, again, as his Finance manager pulled with the price of car and DOC fees, as well. This may possibly be the tip of the iceberg.
Sincerely,
[redacted]

In response to the customers complaint, the customer did
in fact bring the vehicle in for a recall. During that time the vehicle was
inspected and we found that based on the age and mileage of the vehicle it was
in need of a few services. Our service consultant approached the...

customer
in person and had a complete discussion regarding those services. Our employee
advised the customer VERBALLY of the fees for those services. The services that
the customers vehicle was in need of were written on the back side of the
customers repair order by the technician who inspected the vehicle. And the service
consultant made short notations next to each service what the cost was 230, 85,
30 and 240. The customer discussed the services and chose 3 out of the 4 services
he wished to have performed with a verbally agreed upon price.
So we performed work and once the bill is paid for – he can
then pick up his vehicle.
 Sincerely,
Nissan Service Manager.

In response to [redacted] complaint I've attached two purchase orders.  The first is from 1/5/16 when we filled out a preliminary purchase order subject to [redacted] seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle.  On the purchase order the selling price...

is $28,497.72, doc fee $339, and reg fee $180.  The order is signed by the customer.  The second purchase order is when [redacted] was picking up the car after he decided he was going to take the vehicle.  The numbers are the same selling price $28,497.72, doc fee $339, and reg $180.  After investigating the reg charge we did indeed fail to refund [redacted] his over payment of reg.  The reg fee was $126.80 and we collected $180.  There is a check in the mail for $53.20 being sent to [redacted] for the over payment of reg dated 6/6/16.  As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/16 visit up until he picked up the car 1/11/16 seeing that we have two signed orders by [redacted].  There will be no refund for either the doc fee or the price of the car. Dan D'[redacted]

I dropped my car off with an appointment. 2 weeks later I called and told Sandra S[redacted] I would be coming in the following day to get my car. When I arrived the paperwork was not finished. She took 43 minutes preparing paperwork when I had nothing repaired and was rude the entire time blaming me for "rushing" her and my car being an older model. She walked me to my car and screamed "bye bye have a better day, bye" until I was out of her sight like a maniac. I noticed damage to my headlight housing that had not been there when my car was transported from a mechanic shop to the dealership. The manager Ed came out and told me he was not responsible for any damage to a car while it was on his lot and said he would not fix the headlight because the car was more than 5 years old and had too many miles on it. What? He said if the car had 20,000 miles he would pay for the damage to the headlight. He then said that any car damaged in his possession or on his lot, he would tell customers it was there prior and not take responsibility. I just stood in s

Complaint: [redacted]
I am rejecting this response because:Me and my husband complained about the saleman didn't explain disposition fee that when we contract the paperwork.  When we stop by dealership before we return the vehicle we have some questions.  At that time we just recognized we have to pay disposition fee.  We know that that's not a dealership fee.  If they explain about disposition fee before we sign up, we didn't  lease the car. Probably we was going to but it.  This is unfair that they didn't tell us. Theyou have a response too.Sincerely,
[redacted]

In response to [redacted] complaint I've attached two purchase orders.  The first is from 1/5/16 when we filled out a preliminary purchase order subject to [redacted] seeing the vehicle with his deposit being fully refundable if he dislikes the vehicle.  On the purchase order the selling...

price is $28,497.72, doc fee $339, and reg fee $180.  The order is signed by the customer.  The second purchase order is when [redacted] was picking up the car after he decided he was going to take the vehicle.  The numbers are the same selling price $28,497.72, doc fee $339, and reg $180.  After investigating the reg charge we did indeed fail to refund [redacted] his over payment of reg.  The reg fee was $126.80 and we collected $180.  There is a check in the mail for $53.20 being sent to [redacted] for the over payment of reg dated 6/6/16.  As far as the price of the car and doc fee we were transparent on both purchase orders from his 1/5/16 visit up until he picked up the car 1/11/16 seeing that we have two signed orders by [redacted].  There will be no refund for either the doc fee or the price of the car. 
Dan D'[redacted]

Please refer to previous response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:To Whom It May Concern,The reason I'm rejecting this response is because A - I had to complain to get good customer serviceB - I could have gotten a rental car through my insurance company but didn't because your service department couldn't tell me how long I would need one forC- My car has a known [redacted] issue where the radio screen will not turn off causing the battery to die and bugs usually cannot be duplicated - this still has no resolution causing me to drive around in a ticking time bomb that chooses when it will work and when it will notD- You had my car for so long when my car went dead because your Service Body Shop Director said he was going to try to get me out of my lease due to the constant dissatisfaction and disappointing experience I received E - When
I expressed these concerns to the owner of the dealership he talked
down to me in a way that I found not only ageist but sexist before
hanging up on me and refusing to make an appointment to talk about my
concerns. after he ignored me for 2 weeksThis is not how I wanted the relationship with my car dealership to be. After having such high expectations from hearing about the world class service I thought [redacted] was definitely the way to go but I'm now paying for a car that is a major safety concern with no resolution in the foreseeable future. It's so disapointing that the people who are supposed to be able to support me through mechanical issues are more concerned with reputation and image rather than helping me and my legitimate concerns due to the integrity of the vehicle sold to me.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I do accept part of the response. The admission that Dan kept the overpayment of the Registration and intends to finally refund it. It is interesting that until I contacted the DMV and the Revdex.com got involved, D”Addario Motors never even acknowledged the overpayment of the  registration . Nevertheless, I do reject Dan’s other responses. Dan D[redacted] was not even present at the negotiations. As I even said in my complaint it was my error, that’s why I initially never pursued it. However, to Dan’s own admission they obtained monies that they were not entitled to, yet blatantly ignored the fact that they illegally kept the funds. This alone is a good indication as to how Dan and his company conducts business. I realize what Dan said about the invoices then why did Jim just give me a bottom line and nothing else, until he gave me the invoice. It was obviously a quick slip of the hand. I know what I was told. I can now understand why Jim quickly ushered Steve away and continued the sale on his own. Even when they gave me the invoices, he was quick to say sign the papers not even giving me a chance to thoroughly read them. I noticed Dan also totally ignored my other issue.  CTDMV Form K208 was never given to me in direct violation of CT General State Statue 14-62(g) . Again, another slip of the hand. If the Statue exists and businesses can decide on their own if they are going to follow the law or not and no accountability is required, than the consumer is being given a false sense of security by the business and the State. Until I receive a full explanation as to why I did not receive a copy of the CT Form K208, along with the full credit I can not totally accept Dan’s response. I thought I had finally made contact with a reputable dealership, boy was I wrong.
Sincerely,
[redacted]

My name is Ed C[redacted] and I am the Nissan Service Manager here at D’Addario Nissan in Shelton Ct I just want to address the facts without getting into a back and forth argument.Here is the customers’ desired resolution (Desired Settlement: I did not authorize the initial diagnostic report nor...

the additional hours that they charged me. I should not only be refunded that full amount, but compensated for the amount of days I was without a car and kept waiting for them to print a bill.) A few facts….. 1)    Customer did authorize the initial diagnostic report by signing the repair order for the $109.00 charge.2)    Customer notated in her own Statement of the Problem that she instructed my staff to contact her husband regarding diagnosis of the vehicle- [redacted] authorized the additional 2hrs labor for diagnosis on 3/30/2016  2:16:51 PM.3)    Last contact regarding repairs on this vehicle was 3/31/2016  12:33:52 PM , Service Advisor Colin F[redacted] explained the diagnosis and repair in further detail with [redacted], which customer then ended the phone call stating that he would call us back. No phone call was ever return by the customer – instead – two days later – on Saturday Morning - [redacted] arrived unexpectedly to pick up her vehicle. Colin F[redacted] was not scheduled to work that Saturday, so because we did not know customer was coming, it took an hour for a co-worker to continue working with the customers that were coming in for scheduled appointments and additionally now research the status of [redacted] vehicle and close out her invoice…….. Had we known she was coming to pick up her vehicle – we could have prepared her invoice ahead of time… There was contact with the customer each day that the vehicle was here, as follows: 3/29/2016 16:27, 3/30/2016 12:16, 3/30/2016 14:16, 3/30/2016 16:34, 3/31/2016 10:11, 3/31/2016 11:26, 3/31/2016 12:33. The nature of the customers concern was not a simple plug it in and let the computer tell you what is wrong; we invested the time in providing an accurate diagnosis with permission from the customer. In conclusion, I strongly feel that the “disconnect” was not on the part of my staff and therefore I am not in a position to refund the customer. I apologize for any misunderstanding and you are always welcome here in the future. Sincerely,Ed C[redacted]

The customer called DAddario
Nissan because he failed CT State emissions test!! Not because he had a recall.
While he was conversing with the service advisor and then later...

the service
manager - he never mentioned a recall. All calls are recorded and [redacted]
was argumentative and highly demanding...dictating to the service advisor, what
the service advisor will be doing for him! When [redacted] asked to speak to
the service manager he was told the manager would call him back. [redacted]
was impatient and repeatedly called the dealership back asking the service
advisor when he would hear back from the manager. [redacted] arrived at the
dealership with his vehicle on a flatbed tow truck without ever speaking to the
service manager. At this point it was clear that [redacted] has no regards for
the dealerships processes. 
So upon arrival to the
dealership, the service manager greeted [redacted] and spoke to him regarding
his phone calls. 
The service manager
reviewed the conversations with [redacted] and stated that it would not be in
the best interest for us to do business....

In response to the customers complaint, the customer did
in fact bring the vehicle in for a recall. During that time the vehicle was
inspected and we found that based on the age and mileage of the vehicle it was
in need of a few services. Our service consultant approached the customer
in person...

and had a complete discussion regarding those services. Our employee
advised the customer VERBALLY of the fees for those services. The services that
the customers vehicle was in need of were written on the back side of the
customers repair order by the technician who inspected the vehicle. And the service
consultant made short notations next to each service what the cost was 230, 85,
30 and 240. The customer discussed the services and chose 3 out of the 4 services
he wished to have performed with a verbally agreed upon price.
So we performed work and once the bill is paid for – he can
then pick up his vehicle.
 Sincerely,Nissan Service Manager.

Regarding the Blue tooth issues mentioned in the complaint ~  The [redacted] is Bluetooth com[partible for telephone calls with the[redacted] system that the customer uses ~ however [redacted] systems is very security conscious and for further applications to be...

utilized [redacted] mandates that the IOS [redacted] be tethered to the vehicle ~ when tethered the music applications are also compatible ~ This is an [redacted] related issue as opposed to a [redacted] issue as explained to the customer. So this car is Bluetooth compatible but with an [redacted] IOS infotainment system such as [redacted] needs to be tethered as required by [redacted] and their security measures . I am attaching an email from our ** Lead Connected Customer Specialist ~ [redacted] ...
Thank you , Regards , [redacted]
 
[redacted] [redacted] [redacted] [redacted]
 <

Complaint: [redacted]
I am rejecting this response because:
I do accept part of the response. The admission that Dan kept the overpayment of the Registration and intends to finally refund it. It is interesting that until I contacted the DMV and the Revdex.com got involved, D”Addario Motors never even acknowledged the overpayment of the  registration . Nevertheless, I do reject Dan’s other responses. Dan D[redacted] was not even present at the negotiations. As I even said in my complaint it was my error, that’s why I initially never pursued it. However, to Dan’s own admission they obtained monies that they were not entitled to, yet blatantly ignored the fact that they illegally kept the funds. This alone is a good indication as to how Dan and his company conducts business. I realize what Dan said about the invoices then why did Jim just give me a bottom line and nothing else, until he gave me the invoice. It was obviously a quick slip of the hand. I know what I was told. I can now understand why Jim quickly ushered Steve away and continued the sale on his own. Even when they gave me the invoices, he was quick to say sign the papers not even giving me a chance to thoroughly read them. I noticed Dan also totally ignored my other issue.  CTDMV Form K208 was never given to me in direct violation of CT General State Statue 14-62(g) . Again, another slip of the hand. If the Statue exists and businesses can decide on their own if they are going to follow the law or not and no accountability is required, than the consumer is being given a false sense of security by the business and the State. Until I receive a full explanation as to why I did not receive a copy of the CT Form K208, along with the full credit I can not totally accept Dan’s response. I thought I had finally made contact with a reputable dealership, boy was I wrong.
Sincerely,
[redacted]

Dear Ms. [redacted],
We sincerely apologize that your unhappy despite our repeated attempts to try and satisfy you. As we previously discussed, 3 weeks to repair the damage done to your vehicle was mostly due to extensive additional damage discovered upon disassembly. The "2 day" repair estimate...

came from the insurance company based on the their initial inspection & made no allowance for procuring parts or additional hidden damage. You were put into a rental car at no expense to you while everything was handled to ensure a proper, professional & safe repair was done & your vehicle restored to its pre-collision condition.
Weeks later, when you called to say your vehicle would not start, we searched rental agency branches for an [redacted], went to get the rental & delivered it to your doorstep @ the hour of day suitable to you, all this during a snow storm! After finding no problems with your vehicle, we kept your vehicle for total of 9 days (and you in a rental @ no charge to you) in an attempt to duplicate your concern. Plus you stated you could not pick-up till Saturday , so together we agreed to keep your car till then. Your response was to publicly complain about us keeping your car for too long!
Regrettably, it would seem that you are simply unsatisfied with everything that we do. We apologize that we have been unable to meet your expectations & wish you the best of success in finding a service facility that can better meet your needs.

I called the Daddario dealership and I spoke to [redacted] about options regarding to repairing a recall. I asked to speak to a manager 
Complaint: [redacted]
I am rejecting this response because:
 I called the Daddario dealership and I spoke to [redacted] about options regarding to repairing a recall to the Engine Control Unit which is under a 8 year 80k mile warranty.  I asked for the service manager to call me and he refused to return my call. I called Nissan Consumer Affairs at 3pm and they said to tow my car to Daddario which I followed their instructions and [redacted] refused to accept my vehicle for the recall/warranty issue. I was forced to send my vehicle to another reputable dealer. I filed a complaint with Nissan Consumer Affairs and they will follow up on their end. 
Sincerely,
[redacted]

SPOKE WITH CUSTOMER THIS MORNING THE ISSUE HAS BEEN RESOLVED

attached is the used vehicle inspection repair order front and back and the dmv form....we changed the oil and filter, air filter, machined front rotors and rear rotors, detailed vehicle, replaced a molding, and wiper blades.  The vehicle passed all inspections.