Mario's Drycleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Ms [redacted] ,I received your note and MrA [redacted] response to my complaint I am simply rejecting the monthly service charge of $which was automatically charged for months without my knowledge We verbally agreed to try it for a month to see if it would work out I was sent to a website: [redacted] where you can clearly see the first line of the page says that this is for one time payments I am not disputing the first $payment only the automatic payment of $per month for months that I did not utilize the service in any way and had no knowledge that I was being charged automatically If I had not scrutinized my credit card statement carefully and found this charge I imagine MrA [redacted] would still be charging me for a service that he was not providing I never received an email receipt of these automatic payments and it was only when I located it on my credit card statement that I immediately called my credit card company to stop monthly payments since I hadn’t used the service since the first monthMrA [redacted] made a claim at the end of his letter that because it was Christmas time I needed the moneyFrankly speaking, I am offended by such a claimIt is unfounded and based in conjecture I merely don’t feel that I should have been automatically billed for a service that I did not know I was paying for or utilizing on a monthly basis I did not threaten or strong-arm MrA*** On the contrary, MrA [redacted] told me that I had no recourse for this automatic payment despite his website specifically saying it was a one-time feeHe claims in his letter that his consulting service is not a “one-time fee” Based on the link I sent above and the attached jpg you will see that it is clear that is not true I am not disputing the service provided for the first month but for the additional months I was automatically charged and received no service whatsoever and had no knowledge of this automatic paymentSincerely, [redacted]

Sean A [redacted] Revdex.com [redacted] February 8, 2016RE: Complaint ID [redacted] Dear Ms [redacted] ,My consulting services have never been and will never be a “one-time fee”My service is very simple and used by countless business owners in the lawn and landscape industry.The service costs $per month as explained both on my website and when I speak with each individualWhen someone signs up for the service they receive access to information guides, books, templates, weekly email reports, access to weekly teleseminars and they have access to me via email, text and if necessary, by phone.The service does not require a contract and there is no obligationAnyone who signs up can cancel at any time, no questions askedEveryone who signs up for the service utilizes it in a different mannerSome people reach out to me via email or text dailyOthers might ask to speak to me every couple of weeks by phoneI always make myself availableBut it is made very clear that this service depends on them reaching out to me with questions, issues, problems, ideas, etcI explain to everyone that the service is affordable because I am here to help when they need meFor everyone, when that help is needed is different.The person who made the complaint did not attempt to reach me “multiple times” and the statement that my voicemail is not set up is also not trueI have had the same phone number and same voicemail for over yearsOn numerous occasions I would text him and ask if things were going well and if he needed any assistanceOnly once did he respond and he asked if we could speak by phoneI called him three different times only to get his voicemail.This person never emailed me, texted me or called me asking to cancel his serviceThen out of nowhere he contacts me stating he wants all of his money backI explained that even though he chose not to use the service that did not mean the service was not being provided and access was always availableI limit the number of people I work with so that I can be accessible and available to those I do work withOn top of that, every week for months this person received the weekly email reports, access to the LIVE weekly teleseminar and the weekly teleseminar recordingsI asked why he would continue receiving these things and reading these things and think that he did not have to pay for them.It is very clear that it was Christmas time and this person was in need of moneyHe believed he could call me and email me and threaten me and my reputation and in the process strong-arm me into refunding money for services he received.Respectfully, Sean A***Owner, Lawn Care Success

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Ms***,I received your note and MrA*** response to my complaint I am simply rejecting the monthly service charge of $which was automatically charged for months without my knowledge We verbally agreed to try it for a month to see if it would work out I was sent to a website: *** where you can clearly see the first line of the page says that this is for one time payments I am not disputing the first $payment only the automatic payment of $per month for months that I did not utilize the service in any way and had no knowledge that I was being charged automatically. If I had not scrutinized my credit card statement carefully and found this charge I imagine MrA*** would still be charging me for a service that he was not providing I never received an email receipt of these automatic payments and it was only when I located it on my credit card statement that I immediately called my credit card company to stop monthly payments since I hadn’t used the service since the first month. MrA*** made a claim at the end of his letter that because it was Christmas time I needed the moneyFrankly speaking, I am offended by such a claimIt is unfounded and based in conjecture I merely don’t feel that I should have been automatically billed for a service that I did not know I was paying for or utilizing on a monthly basis I did not threaten or strong-arm MrA*** On the contrary, MrA*** told me that I had no recourse for this automatic payment despite his website specifically saying it was a one-time feeHe claims in his letter that his consulting service is not a “one-time fee” Based on the link I sent above and the attached jpg you will see that it is clear that is not true I am not disputing the service provided for the first month but for the additional months I was automatically charged and received no service whatsoever and had no knowledge of this automatic payment. Sincerely, *** *** *** *** * *** ***
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Sean A*** *** ***
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***Revdex.com*** *** *** *** ***
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*** *** ***February 8, 2016RE: Complaint ID ***Dear Ms***,My consulting services have never been and will never be a “one-time fee”My service is
very simple and used by countless business owners in the lawn and landscape industry.The service costs $per month as explained both on my website and when I speak with each individualWhen someone signs up for the service they receive access to information guides, books, templates, weekly email reports, access to weekly teleseminars and they have access to me via email, text and if necessary, by phone.The service does not require a contract and there is no obligationAnyone who signs up can cancel at any time, no questions askedEveryone who signs up for the service utilizes it in a different mannerSome people reach out to me via email or text dailyOthers might ask to speak to me every couple of weeks by phoneI always make myself availableBut it is made very clear that this service depends on them reaching out to me with questions, issues, problems, ideas, etcI explain to everyone that the service is affordable because I am here to help when they need meFor everyone, when that help is needed is different.The person who made the complaint did not attempt to reach me “multiple times” and the statement that my voicemail is not set up is also not trueI have had the same phone number and same voicemail for over yearsOn numerous occasions I would text him and ask if things were going well and if he needed any assistanceOnly once did he respond and he asked if we could speak by phoneI called him three different times only to get his voicemail.This person never emailed me, texted me or called me asking to cancel his serviceThen out of nowhere he contacts me stating he wants all of his money backI explained that even though he chose not to use the service that did not mean the service was not being provided and access was always availableI limit the number of people I work with so that I can be accessible and available to those I do work withOn top of that, every week for months this person received the weekly email reports, access to the LIVE weekly teleseminar and the weekly teleseminar recordingsI asked why he would continue receiving these things and reading these things and think that he did not have to pay for them.It is very clear that it was Christmas time and this person was in need of moneyHe believed he could call me and email me and threaten me and my reputation and in the process strong-arm me into refunding money for services he received.Respectfully, Sean A***Owner, Lawn Care Success

Sent: Tuesday, July 28, 11:AMTo: drteamSubject: Revdex.com case# *** Dispute Resolution Team- We received a notification of a complaint from our customer *** *** regarding an order she placed on our website 07/08/15. After reviewing the customers order and
the complaint, we would like to note the following in response.Upon receiving online order# *** from *** *** an automated email was sent to email address *** with the order confirmation number and a notification to contactus if the billing address and shipping address were different. As the billing address was in NM and the shipping address in OR we held the order waiting for contact from the customer. We have this practice in place for our customer as protection to divert fraudulent actions from people using cards that are not authorized to do so. After not receiving any contact from the customer, we canceled the order The process of the Fun-Shop, Inc.*** is to pull the products for the order, have them packed and then have the payment processed before releasing to the shipping company. As this order was never processed, the payment was never processed. We’ve not received any contact from the customer to this day regarding this order. If there is proof of a payment from us, we would be happy to promptly take the necessary steps to correct.If there is anything more we can provide to help you better understand the situation or our process, please don’t hesitate to contact us. We value our customers very much. Our business is based in ecommerce and we know the importance of protecting our customers, their information and ourselves from fraud. The steps we take are in place due to years of experience in this industry and we take them seriously. We appreciate any input you may have regarding this issue and we appreciate your time. Have a great day! Wendy *** *** *** International Fun-Shop*** *** *** *** ** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms***, It is clear from the response below that we will simply be agreeing to disagree To reiterate my position and our discussion today When I initially spoke with MrA*** we agreed to a trial period for the first days at a cost of $for the month of August I agreed to this payment via the website that expressly says that the website was used for one time payments It was my understanding that we would re-evaluate our relationship after the first month to see if MrA*** would be the right consultant for our companyUnfortunately, due to an inability to contact MrA*** during regular business hours I determined that the service was not going to work I never agreed via a phone conversation or email correspondence that a recurring payment of $was acceptable Because we never spoke again after our first phone conversation, I assumed that would be the end of our relationship The $fee for the first month was not in question as I agreed to make that payment Upon reviewing my credit card statement during the month of November I noticed a recurring fee of $from an unknown company I researched the charge and found that MrA*** had been automatically charging my credit card a monthly fee of $200 unbeknownst to me I never received a receipt of the monthly payment In an email dated, 12/MrA*** agreed to refund a minimum of $although I was charged a total of $and only agreed to the first $so I should receive a credit of $600. A comparison was made between leasing a vehicle (product) vspaying a monthly fee for consulting (service) Comparing a product with a service is clearly the same as comparing apples to oranges, they are completely different entities The same argument holds true for a insurance policy There is no comparison between an insurance policy and consulting services If I was being charged monthly for a consulting service without my knowledge that was never used for years I know I would have a very successful lawsuit against the consulting service The very definition of the word consultant states: " a person who provides expert advice professionally" After the first month I received no advice whatsoeverClearly MrA*** doesn't understand the very nature of a consulting service because he is making comparisons to products vsservicesIf I were to make a comparison to a consulting business I would compare MrA*** service to that of a lawyer charging a monthly fee If I never spoke with a lawyer that I had on retainer and was being charged monthly I am fairly certain that lawyer would not be in business very long. Receiving a credit of $will not change the fact that MrA*** is misleading his clients to a one-time payment online form and is automatically charging the credit card on file without receipt It is not about the money as MrA*** claims (mentioning Christmas time and his assertion that I needed the money back) in his initial response from my original complaintI am merely looking out for the next person that may not find MrA*** consulting service to be helpful and find out that they were being charged automatically without any knowledge or receipt of a payment being made.Regards,
*** ***

Dear Ms***,I received the correspondence in the mailAs stated before, the $monthly charge is the monthly fee for the coaching serviceIt always has been and always will beIt was made clear to Mr*** when we spoke that this was the case. I have never had a coaching client pretend like they did not know this in the years I have been providing these servicesIt was also made clear to Mr*** that the $monthly fee is to reserve a coaching slot and the reservation continues until cancelled. A good comparison would be someone who leases a vehicleIf they elect to not drive the vehicle for a month they cannot call the leasing company and ask for their money back simply because they chose not to drive the vehicleAnother comparison would be an insurance policy - if someone had a year term life insurance policy and after years they did not die, would they be able to call the insurance company and ask for their money back? Of course not. Each client uses the service differently - some daily, some weekly, some once a month and some even or times per yearRegardless, their payment reserves my attention and ability to service themI only take on a specific number of clients so that I am able to service them.Mr*** knows all of this as it was discussed before signing up and upon signing up