Marion Automotive Group

After meeting with Sales Consultant no XM Radio was promised Customer spoke with a manager and the manager himself gave the customer an aftermarket xm radio system.Only thing promised to customer was new tires and the customer got to keep the tires removed from the truck( that was on the we owe-you owe form signed by customer and dealership).Sales consultant arrainged an appointment to have door code retreived at our expense at a local ford dealership after the sale was complete.We feel as if we have went above and beyond to help the customer

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If the xm radio was not promised to be fixed why did they send me to [redacted] and spent on trying to fix it you can verify this through [redacted] at the dealership and they owe me a 2nd key that was also promised now the sealsman tells me I have to pay to get a new key programmed and if the xm radio wasnt to be fixed why did they give me a month trial and you can verify that through [redacted] xm the account number is [redacted] tell them its on a Ford FKing Ranch and I have two witnesses that heard [redacted] say that it would be fixedand as far as the sealsman goes that gave me the cheap xm raido he can have it back Im not going to velcor a raido to my dash on a King Ranch Truck whats the point in having a nice $truck if your'e going to junk it up with a aftermarket raido when it has a nice Sony disk cd player with [redacted] xm factory Premium Sound System in it and thats on the options listThanks for youu time Regards, [redacted]

Good Morning,First of all I am sorry to respond late..When Mr.*** called our office we gave him hourly rates and told him that this is ONLY an estimate.Also in our proposal we told him that if the job goes over the hours that was estimated price will be adjusted accordingly.Please see
below:--------------------------------------------------------------------------...⇄ transportation/moving charges would be $ This is ESTIMATED on hours of work (WITH A MAN CREW) NO MINIMUM/MAXIMUM HOURS REQUIRED!! If it takes MORE OR LESS hours the final amount will be prorated according to hourly rate in half hour increments.---------------------------------------------------------------------...⇄ arrival to job site our crew told him BEFORE they start moving that the job will take longer then estimated.He approved and advise to continue the move.Mr.*** also signed contract agreeing to our terms and conditions.However we will be happy to refund him $to make this relocation little bit easier for him.Thank you!

Good Morning,First of all I am sorry to respond late..When Mr.*** called our office we gave him hourly rates and told him that this is ONLY an estimate.Also in our proposal we told him that if the job goes over the hours that was estimated price will be adjusted accordingly.Please see
below:--------------------------------------------------------------------------...⇄ transportation/moving charges would be $ This is ESTIMATED on hours of work (WITH A MAN CREW) NO MINIMUM/MAXIMUM HOURS REQUIRED!! If it takes MORE OR LESS hours the final amount will be prorated according to hourly rate in half hour increments.---------------------------------------------------------------------...⇄ arrival to job site our crew told him BEFORE they start moving that the job will take longer then estimated.He approved and advise to continue the move.Mr.*** also signed contract agreeing to our terms and conditions.However we will be happy to refund him $to make this relocation little bit easier for him.Thank you!

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

After checking with previous owner and finding out that he did not have an extra key we will reimburse Mr. [redacted] for having a key made.  He needs to bring a paid receipt to our dealership for reimbursement. Concerning the XM 3 month trial, that comes from XM not the dealership.  [redacted] has read this response and continues to say he never offered to fix the radio.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] is responding about the case I have against Marion GM Automotive group.  I have went to [redacted] and had a key made and did get a reimbursement of 99.86 back and spoke to [redacted] that works there she said she would be glade to talk to Revdex.com about why I had the truck there, they done test on the radio the owner of the dealership paid $100.00 for the test and said to the sealsmen he was not going to pay anymore after he said he would have it fixed  Huff Fords # is [redacted] sirvece department ask for [redacted]Thanks[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If the xm radio was not promised to be fixed why did they send me to [redacted] and spent 100.00 on trying to fix it you can verify this through [redacted] at the dealership and they owe me a 2nd key that was also promised now the sealsman tells me I have to pay 85.00 to get a new key programmed and if the xm radio wasnt to be fixed why did they give me a 3 month trial and you can verify that through [redacted] xm the account number is [redacted] tell them its on a 2010 Ford F150 King Ranch and I have two witnesses that heard [redacted] say that it would be fixed. and as far as the sealsman goes that gave me the cheap xm raido he can have it back Im not going to velcor a raido to my dash on a King Ranch Truck whats the point in having a nice $25000 truck if your'e going to junk it up with a aftermarket raido when it has a nice Sony 6 disk cd player with [redacted] xm factory Premium Sound System in it and thats on the options list. Thanks for youu time
Regards,
[redacted]

After meeting with Sales Consultant no XM Radio was promised.  Customer spoke with a manager and the manager himself gave the customer an aftermarket xm radio system.Only thing promised to customer was 4 new tires and the customer got to keep the tires removed from the truck( that was on the we...

owe-you owe form signed by customer and dealership).Sales consultant arrainged an appointment to have door code retreived at our expense at a local ford dealership after the sale was complete.We feel as if we have went above and beyond to help the customer.

Marion Automotive Group never promised to fix the xm/sirius radio on Mr. [redacted]'s truck.
 
Regards,
Edward Mathesius

Review: I bought a 2010 Ford F150 King Ranch truck from Marion automotive group on 1/18/2016 the Xm [redacted] does not work I worked with the salesman I have no complaints with him he tried everything he could to get the problem fixed but the owner Eddie Mathesis I believe I had gotten his name from the saleman [redacted] but I would rather not mention his name in this matter because he done everything he could I dont want to get him in no hot water with his boss,but I do think they should make things right I gave 24,900 for the truck it has Premium Sound System listed on the options the web site is [redacted] I would like to have this issue resolved.my contact number is [redacted] PS I was supposed to get to get a three month free trial with the purchase of this truck if the radio doesnt work that cant happen.I also have three emails that shows it has Xm [redacted] radio Premium Sound System listed on the opitions Thanks for your time [redacted]Desired Settlement: Get my XM radio fixed like I was told it would be.

Business

Response:

After meeting with Sales Consultant no XM Radio was promised. Customer spoke with a manager and the manager himself gave the customer an aftermarket xm radio system.Only thing promised to customer was 4 new tires and the customer got to keep the tires removed from the truck( that was on the we owe-you owe form signed by customer and dealership).Sales consultant arrainged an appointment to have door code retreived at our expense at a local ford dealership after the sale was complete.We feel as if we have went above and beyond to help the customer.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

If the xm radio was not promised to be fixed why did they send me to [redacted] and spent 100.00 on trying to fix it you can verify this through [redacted] at the dealership and they owe me a 2nd key that was also promised now the sealsman tells me I have to pay 85.00 to get a new key programmed and if the xm radio wasnt to be fixed why did they give me a 3 month trial and you can verify that through [redacted] xm the account number is [redacted] tell them its on a 2010 Ford F150 King Ranch and I have two witnesses that heard [redacted] say that it would be fixed. and as far as the sealsman goes that gave me the cheap xm raido he can have it back Im not going to velcor a raido to my dash on a King Ranch Truck whats the point in having a nice $25000 truck if your'e going to junk it up with a aftermarket raido when it has a nice Sony 6 disk cd player with [redacted] xm factory Premium Sound System in it and thats on the options list. Thanks for youu time

Regards,

Business

Response:

After checking with previous owner and finding out that he did not have an extra key we will reimburse Mr. [redacted] for having a key made. He needs to bring a paid receipt to our dealership for reimbursement. Concerning the XM 3 month trial, that comes from XM not the dealership. [redacted] has read this response and continues to say he never offered to fix the radio.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] is responding about the case I have against Marion GM Automotive group. I have went to [redacted] and had a key made and did get a reimbursement of 99.86 back and spoke to [redacted] that works there she said she would be glade to talk to Revdex.com about why I had the truck there, they done test on the radio the owner of the dealership paid $100.00 for the test and said to the sealsmen he was not going to pay anymore after he said he would have it fixed Huff Fords # is [redacted] sirvece department ask for [redacted]Thanks[redacted]

Business

Response:

Marion Automotive Group never promised to fix the xm/sirius radio on Mr. [redacted]'s truck.

Regards,

Edward Mathesius

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: My husband and I took our 2001 Pontiac grand am to have a fuel pump put on before we took it there the car NEVER made a sound under the hood on Friday September 12, 2014 we went and paid for our car $533.38 when we got the car it was making a awful knocking sound under the hood we took the car back and asked for a refund of our money or to be fixed properly and the repeatedly hung up on us and was very rude. My husband and I recorded the noise under the hood.Desired Settlement: To fix my car properly or give me my money back

Business

Response:

In response to the above complaint: Customer's vehicle was towed to the dealership for a "crank but will not start" complaint from the customer. Dealership performed proper fuel system diagnosis to determine the root cause of the "cranks but no start" complaint. At no time was a knocking sound mentioned to the dealership personnel. A GM Certified Technician diagnosed the "crank but not start" complaint as a faulty fuel pump. Dealership contacted the customer to give an estimate for the fuel pump replacement. The customer verbally okayed the fuel pump replacement. At that point, the dealership had not had the privilege of hearing the engine run due to the fuel pump being bad and not supplying fuel to run the engine. The fuel pump was replaced as per the customer's verbal approval and the engine fired and ran. The dealership performed the repairs indicated by the customer, and the repairs made by the dealership corrected the customers complaint. The customer picked the vehicle up, then returned to dealership stating that the engine noise had not been addressed. I indicated that I was not aware that we were addressing an engine noise, simply a no start condition. The customer indicated that he had called back after the initial fuel pump repairs, and before the car had been returned to the customer, and asked for the knocking noise to be addressed, but was not aware of with whom he spoke, thus indicating knowledge of an engine noise prior to the vehicle being towed to the dealership for a no start condition. The customer had prior knowledge of this noise, or would not have alledgedly called back BEFORE picking the vehicle up, and asked the dealership to look into the noise. When the customer returned to the dealership, the noise was diagnosed at no charge to the customer, and an estimate provided. This dealership provided proper repairs for the concern that the vehicle was brought in for, and was up front and honest in every dealing during and after initial repairs for the no start condition. Again, if the noise was present after our repairs, why would the customer say they called back, not knowing who they spoke to and before picking the vehicle up, and ask us to look into the knocking noise.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The statements are false I have several witnesses that my vehicle was NEVER making a noise under the hood until I took it to Marion automotive If needed I can provide names and phone numbers I have attached a file of my vehicles noise under the hood. My husband also did know who he talked to when this had happened. we also had NO prior knowledge of the noise till we went and paid we returned within 5 minutes of leaving they never even started the car the same millage out was the same millage in which I can provide to they never test drove it thus stating they never did there job completely. yesterday at 1:57pm Marion automotive called and requested I removed my complaint because it was lowering there rating and it was a family owned company and was trying to run a truthful and honest business. I find nothing truthful and honest about this company and furthermore will not remove my comment . They were never upfront with us about anything.

Regards,

Business

Response:

In response to the above complaint: 1) The complaint being filed is not the consumer with which we spoke with concerning this concern. The Dealership has been speaking with the husband in this matter. On not one occasion have we spoken with the spouse concerning repairs on this vehicle. 2) The vehicle was NOT running at the time the vehicle was towed in to the dealership, thus enforcing the FACT that this dealership had no prior knowledge of any engine noise at all, if the enginge will not run due to a fuel pump failure, then the engine cannot be heard running at the time of diagnosis. 3) The dealership repaired the fuel pump as authorized by the husband, not until the time of delivery of the car to the customer was there any mention of an engine noise to the dealership. The husband in this matter came back and stated there was an engine noise that he stated he called back and asked us to look into but could not verify a date or with whom he spoke to when he alledgedly called back (the vehicle had not been picked up from the original repairs at this time), thus indicating he had a prior knowlegde of an engine noise before having the vehicle towed to the dealership.

The facts of this case are as follows: 1. The vehicle was towed to the dealership not running due to a fuel pump failure, therefore the engine would not run, making it impossible to hear any engine noise. 2. The vehicle was repaired as diagnosed for a no start condition, and repairs authorized by the customer. 3. The husband, states he called the dealership and spoke with someone, but cannot provide a date or name with whom he spoke, and asked the dealer to look into an engine noise, thus indicating prior knowledge of an engine noise BEFORE the car was towed to the dealership. 4. This dealership has dealt fairly and honestly with this customer in all matters. We provided a quality repair for the customer concern for which the car was towed to the dealership.

We ask that this complaint be removed from website. This dealership cannot address concerns that were not mentioned by the customer. We addressed the concerns for which the vehicle was towed in. The engine noise was present BEFORE the vehicle was towed to the dealership, as indicated by the husbands statements of calling before they picked up the vehicle and alledgedly telling someone about an engine noise. Simply put, the noise was present before the vehicle was brought to this dealership. We were unable to determine ANY noise due to the fact that the engine would NOT run due to a fuel pump failure. I would suggest in this case that the husband and wife sit down together and discuss this matter honestly between one another, because the complaintant in this case has not been the person handling the phone calls to the dealership, and I do not believe that the truth is being communicated between the two. Furthermore, the vehicle has been left on the property and this dealership has waived the normal $20.00 per day storage fee up to this point. I am requesting closure of this case, based on the facts of this case, and that the complaints be removed from the website.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,