Marion Diagnostic Center

Complaint: [redacted] I am rejecting this response because: they are lying they never contacted me again after the 12/16/payment I would have paid them If they actually followed up with an updated statement/phone call Clearly I made an agreement with [redacted] they customer server at [redacted] listen to my complain and they are the ones that contact Marion Diagnostic to get the bill correctedClearly Marion Diagnostic doesn't keep good records Im not happy about paying an extra $due to not receiving a statement from them but Im just the customer Clearly when they contacted me I paid them just like I am ***Marion diagnostic needs to do a better job at sending statement and following up with customers Sincerely, [redacted]

April 11,2017Revdex.comDispute Resolution DepartmentSent Via email to Revdex.comstlouisRevdex.com.orgRE: Complaint of [redacted] ID: [redacted] Ladies and Gentlemen;Thank you for your letter regarding a patient complaint by [redacted] I havethoroughly reviewed the matter and must respectful take issue with the assertions in Mr[redacted] ’s letter [redacted] was seen at Marion Diagnostic Center on five differentoccasions; 7/17/15, 12/1/15, 12/11/15, 12/16/& 12/21/15.Marion Diagnostic Center timely billed Mr [redacted] ’s insurance carrier, [redacted] ***, and afterreceiving notice from his insurance company that the charges were applied to the patient’sdeductible, Marion billed the unpaid balance to Mr [redacted] Unfortunately, he did not initiallypay the balance dueHe was eventually sent six statements in and two statements in 2017seeking payment of the balanceHe did make two partial payments; one on 12/1/in theamount of $& another on 12/17/in the amount of $After collection efforts wereunsuccessful, the remaining balance of $was turned over to our outside collection agency, [redacted] Recovery ServicesThe collection action was consistent with our agreement with Mr[redacted] at the time of service, as reflected in the attached agreementCollection fees from [redacted] added an additional $to the outstanding balance, for a total of $420.39.On 3/23/17, Mr [redacted] called Marion Diagnostic Center and stated [redacted] Recovery wasattempting to collect $Since this amount exceeded the proper balance of $420.39,Marion promptly notified [redacted] that the correct balance should be $However, during that3/23/call, a Marion account representative attempted to collect the correct balance ($420.39)but was forced to terminate the call when Mr [redacted] began using obscene and abusivelanguage.The patient called back to register complaint with the office managerHowever, he againresorted to obscene and abusive languageHe was advised that the incorrect amount would becorrected with [redacted] but that we could not waive the collection fees already imposedAt thatpoint, Mr [redacted] terminated the call.Finally, it is my understanding that todayApril 11, 2017, Mr [redacted] reached an agreement [redacted] to pay the entire correct balance of $through $monthly payments.I hope this additional information addresses your concern.Sincerely, [redacted] Director of OperationsMarion Diagnostic Center

April 11,2017Revdex.comDispute Resolution DepartmentSent Via email to Revdex.comstlouisRevdex.com.orgRE: Complaint of [redacted]ID: [redacted]Ladies and Gentlemen;Thank you for your letter regarding a patient complaint by [redacted]. I havethoroughly reviewed the matter and must...

respectful take issue with the assertions in Mr.[redacted]’s letter. [redacted] was seen at Marion Diagnostic Center on five differentoccasions; 7/17/15, 12/1/15, 12/11/15, 12/16/15 & 12/21/15.Marion Diagnostic Center timely billed Mr. [redacted]’s insurance carrier, [redacted], and afterreceiving notice from his insurance company that the charges were applied to the patient’sdeductible, Marion billed the unpaid balance to Mr. [redacted]. Unfortunately, he did not initiallypay the balance due. He was eventually sent six statements in 2016 and two statements in 2017seeking payment of the balance. He did make two partial payments; one on 12/1/15 in theamount of $74.61 & another on 12/17/16 in the amount of $100.00. After collection efforts wereunsuccessful, the remaining balance of $311.40 was turned over to our outside collection agency,[redacted] Recovery Services. The collection action was consistent with our agreement with Mr.[redacted] at the time of service, as reflected in the attached agreement. Collection fees from[redacted] added an additional $108.99 to the outstanding balance, for a total of $420.39.On 3/23/17, Mr. [redacted] called Marion Diagnostic Center and stated [redacted] Recovery wasattempting to collect $555.39. Since this amount exceeded the proper balance of $420.39,Marion promptly notified [redacted] that the correct balance should be $420.39. However, during that3/23/17 call, a Marion account representative attempted to collect the correct balance ($420.39)but was forced to terminate the call when Mr. [redacted] began using obscene and abusivelanguage.The patient called back to register complaint with the office manager. However, he againresorted to obscene and abusive language. He was advised that the incorrect amount would becorrected with [redacted] but that we could not waive the collection fees already imposed. At thatpoint, Mr. [redacted] terminated the call.Finally, it is my understanding that today. April 11, 2017, Mr. [redacted] reached an agreement[redacted] to pay the entire correct balance of $420.39 through $50.00 monthly payments.I hope this additional information addresses your concern.Sincerely,[redacted]Director of OperationsMarion Diagnostic Center

Complaint: [redacted]
I am rejecting this response because: they are lying they never contacted me again after the 12/16/16 payment I would have paid them If they actually followed up with an updated statement/phone call   Clearly I made an agreement with [redacted] they customer server at [redacted] listen to my complain and they are the ones that contact Marion Diagnostic to get the bill corrected. Clearly Marion Diagnostic doesn't keep good records  Im not happy about paying an extra $100 due to not receiving a statement from them but Im just the customer  Clearly when they contacted me I paid them just like I am [redacted]. Marion diagnostic needs to do a better job at sending statement and following up with customers    
Sincerely,
[redacted]