Marion Toyota

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @mariontoyota.com Marion Toyota traded for the above described Mercedes Benz GLK SUV from a local resident, and it appeared to be in good working orderMarion Toyota performed routine maintenance (Oil change, tire rotation) on the vehicle and made the vehicle available for saleWhile the vehicle was on our pre-owned lot the check engine light illuminated on the vehicleWe took the vehicle to [redacted] (local Mercedes Benz dealership) and asked them to correct the problem [redacted] was unable to fix the vehicles problemWe then transported the vehicle to [redacted] (StLouis area Mercedes Benz dealership)to have the vehicle repaired [redacted] inspected, repaired & replaced several engine items to get the vehicle in proper mechanical orderMarion Toyota instructed and paid [redacted] to get the vehicle in correct running condition [redacted] test drove the vehicle for several hundred miles after the repair to confirm the repairsMarion Toyota then placed the vehicle on our Pre-Owned lot and made it available for saleMr [redacted] purchased the vehicle and Marion Toyota included a month / or 3,mile powertrain warranty at no charge on this vehicleThe customer was offered to purchase an extended service contract which they declinedUnfortunately the issues with the vehicle fall outside of the month or 3,mileage perimeters

Response to Customer Complaint from [redacted] Revdex.com Complaint ID: [redacted] Marion Toyota Service Director has discussed in detail the complaint from T [redacted] When an initial work order is opened by Marion Toyota prior to any work done a detailed customer concern/complaint is recorded.No notations were made on the Repair Order regarding issues involving the brakes Had a third party advised us to “check the brakes” it would have been noted on the ROThe oil change was completed and the vehicle service inspection was made by our team of techniciansIf we had failed to address a customer issue we would have expected the issue to be brought to our attention at delivery and not after the vehicle wastaken to another repair facility There was no charge for the inspection, therefore there is no refund due The customer was billed only for services rendered, that being the oil changeMarion Toyota, Inc

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: *** *** Sales Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mariontoyota.com
Mr*** purchased the above described vehicle from our dealership on the date of 7-31-He took delivery of this
vehicle and signed the appropriate paperwork while at the dealership on that dateMr*** was told he could bring the vehicle back the following day (8-1-2015), to get the vehicle cleaned and filled with gas since it was past our closing time when the transaction was completedMr *** arrived on 8-1-and had his vehicle cleaned and he spoke of how much he liked the FRSMr *** came back to our dealership the following week, and stated the vehicle was in poor condition and he wanted to replace it with a brand new model for no additional charge to himAfter Mr*** made several claims about the condition of the vehicle (interior / exterior & on the undercarriage) we offered to have the vehicle re-inspected by a technician with him present ,and to have any areas of concern re-cleanedMr*** declined this offer, and said that nothing would satisfy him except a new vehicle for the same priceMr*** also stated that he had purchased the vehicle when it was dark outside and he had not seen the condition of the vehicle on the date of 7-31-Our sales consultant had taken a picture for our dealership website of Mr*** with his new vehicle after the transaction on the 31st and it can be seen that it is clearly daylight outside when the photo is takenWhile it is unfortunate that Mr*** had hoped the following week after the transaction that he had purchased a new FRS instead of a preowned one, that was his decision at the time of the initial transactionMr*** has also claimed that the certified warranty is void on this vehicle, and we have assured him that this is not the case

Initial Business Response /* (1000, 5, 2016/01/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mariontoyota.com
Marion Toyota traded for the above described Mercedes Benz GLK SUV from a local resident, and it appeared to be in good working...

order. Marion Toyota performed routine maintenance (Oil change, tire rotation) on the vehicle and made the vehicle available for sale. While the vehicle was on our pre-owned lot the check engine light illuminated on the vehicle. We took the vehicle to [redacted] (local Mercedes Benz dealership) and asked them to correct the problem. [redacted] was unable to fix the vehicles problem. We then transported the vehicle to [redacted] (St. Louis area Mercedes Benz dealership)to have the vehicle repaired. [redacted] inspected, repaired & replaced several engine items to get the vehicle in proper mechanical order. Marion Toyota instructed and paid [redacted] to get the vehicle in correct running condition. [redacted] test drove the vehicle for several hundred miles after the repair to confirm the repairs. Marion Toyota then placed the vehicle on our Pre-Owned lot and made it available for sale. Mr. [redacted] purchased the vehicle and Marion Toyota included a 3 month / or 3,000 mile powertrain warranty at no charge on this vehicle. The customer was offered to purchase an extended service contract which they declined. Unfortunately the issues with the vehicle fall outside of the 3 month or 3,000 mileage perimeters.

Response to Customer Complaint from [redacted]Revdex.com Complaint ID:  [redacted]  Marion Toyota Service Director has discussed in detail the complaint from T. [redacted] When an initial work order is opened by Marion Toyota prior to any work done a detailed customer...

concern/complaint is recorded.No notations were made on the Repair Order regarding issues involving the brakes.  Had a third party advised us to “check the brakes” it would have been noted on the RO. The oil change was completed and the vehicle service inspection was made by our team of technicians. If we had failed to address a customer issue we would have expected the issue to be brought to our attention at delivery and not after the vehicle wastaken to another repair facility.   There was no charge for the inspection, therefore there is no refund due.  The customer was billed only for services rendered, that being the oil change. Marion Toyota, Inc.