Mariposa Treasures

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: what the seller has stated is untrue I ordered one thing, she sent something different and is now refusing to take responsibility for that and make it right Please see attached letter outlining what actually happened Regards, [redacted]

Handwritten Attachment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting...

this response because: what the seller has stated is untrue.  I ordered one thing, she sent something different and is now refusing to take responsibility for that and make it right.  Please see attached letter outlining what actually happened.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
      Items have since
been returned and I have had no response from seller, Mariposa Treasures.
    The only seller's response  I see here is her response from 8/18/19.   I am confused as I already sent a
response to her 8/18/14 letter, but do not find that anywhere.  In my response I outlined several points of disagreement
about the accuracy of information in her response.  If necessary, I will re-reply to her response
of 8/18/14.  Please let me know if that is necessary. 
    
Sincerely, [redacted]

Review: The complaint letter doesnt fit in the space, so it is only partly here. I would like the entire complaint (uploaded later in this doc) which includes documentation, to be included. 5/14/14 I ordered [redacted] Premium Grade T-160 VHS Videotapes 10-Pack ($27.46 + S&H: $7.49 shipping = $ 34.95) through Mariposa Treasures via [redacted].com, order number: [redacted]. Est. delivery: 5/22-6/9/14. I received [redacted] Premium Grade T-60 VHS Videotapes 10-Pack, a different item than I purchased. Around 6/6/14 the box arrived. I was busy and did not open it until 6/21/14 when I needed a tape. I only opened the box enough to see they weren't the right item (all still in sealed cello-phane and in the original undamaged box/inner box). When I realized the mistake I emailed [redacted] and attempted to file a claim. I am now being told that the seller, Mariposa Treasures via [redacted].com, will not return the item at all and [redacted].com has denied me the guarantee they have plastered all over their website (including on the order page) because it had been more than 14 days since I received them. (It was 16 days when I first emailed [redacted].com about the problem).The seller has even been rude in his/her correspondence. All I want is what I ordered and to have the sellers, who shipped the wrong merchandise to me, pay for return shipping. It was, after all, their mistake. Please see complete info and documentation in uploaded document.This is the guarantee listed on the webpage of the item I ordered, at the time I ordered: [redacted]Place your merchant order through the [redacted].com Shopping Cart or 1-Click and your purchase is protected by the A-to-z Safe Buying Guarantee. [redacted].com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Desired Settlement: I want what I ordered and have paid for and to have the sellers, who shipped the wrong merchandise to me, pay for return shipping. It was their mistake. I also want their shoddy business practices on record to help protect other customers from similar experiences.[redacted] MS, CDS III, NCGC II[redacted]

Business

Response:

Handwritten Attachment

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: what the seller has stated is untrue. I ordered one thing, she sent something different and is now refusing to take responsibility for that and make it right. Please see attached letter outlining what actually happened.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: