Initial Business Response / [redacted] (1000, 8, 2015/09/18) */ ***, the owner was answering the phone calls the week of Aug - 7/and call display also confirms no calls from this clientShe did call Friday at p.mand was talking to co-owner [redacted] and he advised her to call back on Monday I, [redacted] talked to her on Monday morning and advised I could get someone out on Tues Aug 11/to do a second treatment and she said that was not acceptableWhen the tech 1st sprayed he advised rabbits were in the yard and under the trailer and this need to be resolved to keep them outIf they were in her hair, did she treat her hair? We did do the treatment and would not be considering any refundShe did not want to listen to any explaination and was very rude to anyone she talked to Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not make the first call to this company for hire, [redacted] didSo stating about rabbits under my trailer was false, my trailer is sealed off on skirting and that may have been a guess on his part to sourceAs for the phone calls on Aug 4-7, I made calls and was talk to by call on that fri and told to wait till MonThen told to wait till tues for spray Point is - if you have already paid for service once .you would think you are a valued customer and should not have to wait another days when you are dealing with outbreak of bugs As for my hair- yes hair was treated AsapI work in a hospital- so I can't take risks To the comment that I was rude to anyone I spoke to is a out and out lie When [redacted] had returned and he heard what happened and made that last call to your office, only your clerk would deal with us [redacted] and myself asked to speak to the owner but was told no by herIt was that last call I was very upset because by thenThe damage was done to my home and your clerk defended that no one was there all that week from Aug 4-7/to take calls or do serviceI was never rude but I was to the point and stated facts which she did not like It is obvious that your owner and company does not value your customers, otherwise someone in charge would have called me back to resolve this mess
Initial Business Response / [redacted] (1000, 8, 2015/09/18) */ ***, the owner was answering the phone calls the week of Aug - 7/and call display also confirms no calls from this clientShe did call Friday at p.mand was talking to co-owner [redacted] and he advised her to call back on Monday I, [redacted] talked to her on Monday morning and advised I could get someone out on Tues Aug 11/to do a second treatment and she said that was not acceptableWhen the tech 1st sprayed he advised rabbits were in the yard and under the trailer and this need to be resolved to keep them outIf they were in her hair, did she treat her hair? We did do the treatment and would not be considering any refundShe did not want to listen to any explaination and was very rude to anyone she talked to Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not make the first call to this company for hire, [redacted] didSo stating about rabbits under my trailer was false, my trailer is sealed off on skirting and that may have been a guess on his part to sourceAs for the phone calls on Aug 4-7, I made calls and was talk to by call on that fri and told to wait till MonThen told to wait till tues for spray Point is - if you have already paid for service once .you would think you are a valued customer and should not have to wait another days when you are dealing with outbreak of bugs As for my hair- yes hair was treated AsapI work in a hospital- so I can't take risks To the comment that I was rude to anyone I spoke to is a out and out lie When [redacted] had returned and he heard what happened and made that last call to your office, only your clerk would deal with us [redacted] and myself asked to speak to the owner but was told no by herIt was that last call I was very upset because by thenThe damage was done to my home and your clerk defended that no one was there all that week from Aug 4-7/to take calls or do serviceI was never rude but I was to the point and stated facts which she did not like It is obvious that your owner and company does not value your customers, otherwise someone in charge would have called me back to resolve this mess