On December 29, I came home to find water pouring through my kitchen ceiling destroying everything - I felt helpless My refrigerator, stove, tile, backsplash, and cabinets were soaked with the worst part being that all of our families photos were waterloggedyears of our family's history was floating around in cardboard boxesMy wife and I were nervous, scared and unaware of our options Initially, we contacted our insurance company and they, after an initial inspection, we're only going to cover about 50% of the damage because they claimed that a lot of the damage was "wear and tear" We were floored! So I began to speak with friends and who eventually put us in contact with RestoreThey came out with the insurance company and proved that the damages were from the flood and not "wear and tear" and the insurance company eventually sided with usThank God because we are now in the process of renovating the damaged areas We pride ourselves on being DIY'ers but we are glad that we chose to call in the pros for this one! Chris * from Restore came out 4-separate times to make sure we had all of our questions answered From start to finish, we highly recommend Restore
Great company to work with! After experiencing a flood in my dental office, Restore Construction was quick to respond with drying machines and removing all of the wet debris Due to their great service, we were up and running within a week Even helped with rugs, paint, etc....Very professional
I highly recommend restore restoration I manage a unit building, and one of the hot water heaters started leakingWater was everywhereMike and his team responded immediately on Saturday, handled the issue and dried the area quicklyVery happy with the response and quality of work was too notch
The basis of the complaint is that Restore Construction Incdid not perform a substantial portion of the scope of work agreed upon between the parties
" margin: 0px background-"> We believe that the complaint made against our Company does not have any merit. In support of our position we would like to call attention to the following facts:
- The *** ** *** passed the following rough inspections:
o Electrical
o Plumbing
o Ventilation
- The *** ** *** inspected and passed the following final inspections:
o Electrical
o Plumbing
o Ventilation
o New Construction/Final General inspection
- The homeowner’s mortgage company, which in accordance with the homeowner’s mortgage documents, acts as an escrowee for the funds and performs its own independent inspection verifies that the work is completed prior to releasing their funds performed an inspection at 50% completion, which passed and the bank released an additional draw, as well as a final inspection at the completion of the job. This final inspection also passed and the bank released the final draw from the escrow. Note that the mortgage company uses the insurance company’s scope of work as a basis to verify that the work was completed in order to release the funds- Under the terms of the insurance policy, the final holdback of funds will not be released unless the repairs are complete and the value restored back to the pre-loss value. The insurance company performed a final inspection and released all remaining funds because they assessed the work to be completed satisfactorily
Restore Construction Inc(“Restore”) signed a contract, with the subcontractor, Olde Towne Floors, Inc(“Olde Towne”), in the amount of $4,for a specific scope of work. That specific scope of work was performed, and
Restore paid the amount in full to Olde Towne in accordance with the contract The contract that was signed specifically states that any and all change orders must be presented and signed by an authorized representative of Restore. The change order that Olde Towne presented to Restore was a simple, non-itemized document that totaled $4,100, almost double the original contract amount. Additionally, the change order, which appears to be only a proposal as opposed to a formal change order request, was signed by an individual, who was working in the capacity of a contractor, and did not have authority to sign any such document. As such, we do not feel Restore owes the amount nor can we verify the work was actually completed. Even if the change order was to be accepted after the fact, which Restore does not accept, the original contract signed clearly states in clause 15, “Contractor shall be obligated to pay Subcontractor final payment for the work and materials supplied upon architect and owner approving the work in writing and when the owner has paid the Contractor for such work.” As of the date of this response, the owner has not paid the Contractor for such work and in fact has made a claim of defective work for several areas of construction including the floors. For the reasons stated above, Restore does not feel the complaint has merit, however, in an attempt to resolve this issue amicably, Restore has reached out to Olde Towne to discuss a reasonable resolution
We did not enter into a contract with Restore because they made certain representations verballyThese were things that were quite important to usThere was no mention of them in the written contractThe written contract indicated that it was complete and that the verbal representations would have no effectAdditionally, the written contract was unspecific as to when they would perform the services and requested that we sign over all of the insurance proceeds to them before the work even startedWe thought this seemed unprofessional and chose to hire someone else
Restore Construction, Inc("Restore") values the business of each of our customers. We try to provide an exemplary level of customer service, and our number one priority is customer satisfaction
"Times New Roman", serif; line-height: 1em;">In keeping with our goal of customer satisfaction, Restore has contacted Mr[redacted] to resolve the issues with the ceiling drywall. In construction, no project is completed as exactly as planned. Sometimes, problems arise during the project and must be addressed and repaired afterwards Unfortunately, Mr[redacted] property involves such a case, and Restore would like to rectify such issuesTo achieve our goal of outstanding customer service, Restore will work with Mr[redacted] and come to an amicable resolution for the issues regarding his property
Initial Business Response /* (1000, 5, 2014/03/28) */
We have been in touch with the homeowner, and have completed the electrical issue she was having. As for the roof, we did go out gone out on March 10th and performed repairs. The homeowner called stating that the roof is leaking again....
We have placed a temporary trap on the affected area today and told the insured that we will come back out as soon as the weather breaks. We need to have a few dry days in order to property repair this area. I have spoken with the homeowner today again to inform her of our intentions.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I have been getting the run around and still do definite day as to when it would be completed. Also the inside ceiling has not been mentioned in this or when it will be addressed. I just do not want to say yes and then it goes back to being ignored. I also contacted them in regards to the flickering of the bathroom light still happening and was told they would get back in touch with electrician and still I AM WAITING for them to contact me on when he would com back and check it out. So I waiting as long as I could before responding to this response allowing them time. I also told them tenant says its been dry as well so I would like to know what's the holdup and when will they honor their end of the warranty. I am aware as well as they are aware my warranty is at the ending stage this month as well. Thank you in advance for all that you can and will do in helps with my plight.
Final Business Response /* (4000, 22, 2014/05/23) */
We have completed the original items that the homeowner stated previously. The items that she is referring to from what I understand are new items that were brought up to our crew when they were out there repairing the roof, ceiling.... We will need to contact the homeowner to review the additional items she is requesting to have done. we will contact her later next week.
Final Consumer Response /* (4200, 11, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello to this day I have not been contacted by the company in regards to finishing up the repairs as stated above. I plan to call them today to see if I hear anything different than the usual. It sis 2 days till my response is needed and I have held off as long as I could I do not want this matter prolonged any longer.
Initial Business Response /* (1000, 5, 2015/07/09) */
We sent our flooring expert to the property on Wednesday, July 8, 2015 @9:00am to take a look at the homeowner's concerns. The flooring company will be contacting us within the next few business days to provide their professional...
opinion. We will contact the homeowner as soon as we receive a response in regards to how we should proceed with addressing the open warranty item.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still WAs not given start and finish date like I was promised when I talked on the phone with company. They have come out two more times to look at the floor. I have not been given a solution to the floors or when they will start and finish.
------------------------------------------------
---------- Forwarded message ----------
From: Todd [redacted]>
Date: Thu, Jul 16, 2015 at 4:56 PM
Subject: case #[redacted]
To: [email protected]
To whom it may concern,
I would like to take down my claim with the above case number #[redacted]. The company has contacted me and is completing repairs this week. I would like to remove the complaint as that is something I agreed to with them on the phone for them to rush my repairs.
Thank you,
Margaret [redacted]
Final Consumer Response /* (2000, 8, 2015/07/20) */
Restore Construction, Inc. is a step above the rest. After an untimely fire on New Year’s Eve 2015, Restore, from the beginning, was there to comfort us during the night of the fire and walk us through the rebuilding of our home, which included dealing with the insurance company and then the construction process. When I was running around frantic during the night of the fire, Restore thankfully took charge of our case. That night, Restore even made hotel accommodations for us so that we had somewhere to stay. After the fire was extinguished, Restore’s board up personnel secured our home and made sure everything was safe. Restore even came out the next morning, on New Year’s Day, to begin the pack out of our belongings. As the construction work began on our house, Restore’s construction team assisted us in every way possible from choosing materials to offering suggestions on how to make our house look more contemporary. Most importantly, anytime we spoke with one of Restore’s other staff members, they were always patient with us and available to answer our questions, which helped to alleviate a lot of our stress during this nerve-racking time. I would definitely recommend Restore to anyone who needs any type of home fire restoration services.
Initial Business Response /* (1000, 5, 2014/12/02) */
We met at the property yesterday morning with the homeowners son to address any concerns they still have. The homeowners son is going to speak with his mom and get back to us with regards to relocating of the smoke detector.
Thank...
you.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Additional work needs to be done on home under warranty that was discussed with the company's representative and not completed. All windows need to be caulked still and grout in shower wasn't repaired. All was discussed with company's representative on 11/26/2014 in home with photos taken by company representative.
Final Business Response /* (4000, 9, 2014/12/12) */
On December 5th our company was out at the property with Ms. [redacted] to complete her warranty concerns. We of course will continue to honor her 5 year warranty for the work that we performed which is depicted in the original Fire Repair Specifications that was signed on March 28, 2013.
Thank you.
The worst rehab ever was done by Restore Construction Corporation. My 85 year old aunt had a fire in her home of 61 years on June 22, 2013 that required a rehab. Her State Farm agent recommended Restore Construction Corporation for the storage of her furniture and clothing that had not been destroyed in the fire and to rehab the house. He told her "they will do you right". She was told Restore Construction was on Angie's List. My Aunt thought she was working with a credible construction company that was vetted by [redacted] and recommended by a trusted [redacted] agent. Prior to the fire there were no building code violations. After the rehab we had the city inspector come and now there are many building code violations because of the rehab done by Restore Construction Corporation.
My 85 year old aunt's home is being destroyed by water because of the work Restore Construction did at her home. When it rains water runs over the parapet wall damaged by Restore workers but not repaired. Water comes under the door on the 2nd floor warping the floor and causing the door to rust. Water comes under the basement back door because the outdoor sump pump was cemented over by the workers. Water pipes were reconfigured to accommodate a different type of heating system without my Aunts' ok. Her basement floor had to be reopened because you could hear the sound of water running under the concrete basement floor. They had to break up the concrete floor to repair the pipe and they almost flooded the basement in the process because they were not able to cut the water off. The basement constantly floods with nowhere to drain because the floor slants toward, the wall instead of the poorly working sump pump that was placed on a higher elevation in the basement. This happened because when they excavated the floor in search of the water pipes in the front of the house the floor now is lower in that area. 9/30/2015, a new crack as discovered on the wall of the second floor bedrooms and the skylight that Restore decided to cover up is now leaking. I still have not mentioned all of the despicable things this despicable Restore Corporation did to my 85 year old aunt because they are too many to list.
We were very pleased with our experience working with Restore Construction. We had just moved into our home and our basement flooded. Restore was at our home within a few hours of calling them to fully clean up the and repair the water damage. I would highly recommend using them for their timeliness and quality of work.
I had a fire in my home located at [redacted] in Skokie back on February 17th of this year. I hired Restore in April to help me with my claim and the re-construction of my home. Bobby and Patrick have done a great job helping me and my family in dealing with my insurance company. They made sure that we got the right amount of funds to do the proper job. The house looks beautiful and we will be moving back home before Christmas. This was the best Christmas gift ever and they have taken a terrible situation and turned it to a wonderful positive. I would definitely recommend them in the future.
On December 29, I came home to find water pouring through my kitchen ceiling destroying everything - I felt helpless My refrigerator, stove, tile, backsplash, and cabinets were soaked with the worst part being that all of our families photos were waterloggedyears of our family's history was floating around in cardboard boxesMy wife and I were nervous, scared and unaware of our options Initially, we contacted our insurance company and they, after an initial inspection, we're only going to cover about 50% of the damage because they claimed that a lot of the damage was "wear and tear" We were floored! So I began to speak with friends and who eventually put us in contact with RestoreThey came out with the insurance company and proved that the damages were from the flood and not "wear and tear" and the insurance company eventually sided with usThank God because we are now in the process of renovating the damaged areas We pride ourselves on being DIY'ers but we are glad that we chose to call in the pros for this one! Chris * from Restore came out 4-separate times to make sure we had all of our questions answered From start to finish, we highly recommend Restore
Great company to work with! After experiencing a flood in my dental office, Restore Construction was quick to respond with drying machines and removing all of the wet debris Due to their great service, we were up and running within a week Even helped with rugs, paint, etc....Very professional
I highly recommend restore restoration I manage a unit building, and one of the hot water heaters started leakingWater was everywhereMike and his team responded immediately on Saturday, handled the issue and dried the area quicklyVery happy with the response and quality of work was too notch
The basis of the complaint is that Restore Construction Incdid not perform a substantial portion of the scope of work agreed upon between the parties
" margin: 0px background-"> We believe that the complaint made against our Company does not have any merit. In support of our position we would like to call attention to the following facts:
- The *** ** *** passed the following rough inspections:
o Electrical
o Plumbing
o Ventilation
- The *** ** *** inspected and passed the following final inspections:
o Electrical
o Plumbing
o Ventilation
o New Construction/Final General inspection
- The homeowner’s mortgage company, which in accordance with the homeowner’s mortgage documents, acts as an escrowee for the funds and performs its own independent inspection verifies that the work is completed prior to releasing their funds performed an inspection at 50% completion, which passed and the bank released an additional draw, as well as a final inspection at the completion of the job. This final inspection also passed and the bank released the final draw from the escrow. Note that the mortgage company uses the insurance company’s scope of work as a basis to verify that the work was completed in order to release the funds- Under the terms of the insurance policy, the final holdback of funds will not be released unless the repairs are complete and the value restored back to the pre-loss value. The insurance company performed a final inspection and released all remaining funds because they assessed the work to be completed satisfactorily
Restore Construction Inc(“Restore”) signed a contract, with the subcontractor, Olde Towne Floors, Inc(“Olde Towne”), in the amount of $4,for a specific scope of work. That specific scope of work was performed, and
Restore paid the amount in full to Olde Towne in accordance with the contract The contract that was signed specifically states that any and all change orders must be presented and signed by an authorized representative of Restore. The change order that Olde Towne presented to Restore was a simple, non-itemized document that totaled $4,100, almost double the original contract amount. Additionally, the change order, which appears to be only a proposal as opposed to a formal change order request, was signed by an individual, who was working in the capacity of a contractor, and did not have authority to sign any such document. As such, we do not feel Restore owes the amount nor can we verify the work was actually completed. Even if the change order was to be accepted after the fact, which Restore does not accept, the original contract signed clearly states in clause 15, “Contractor shall be obligated to pay Subcontractor final payment for the work and materials supplied upon architect and owner approving the work in writing and when the owner has paid the Contractor for such work.” As of the date of this response, the owner has not paid the Contractor for such work and in fact has made a claim of defective work for several areas of construction including the floors. For the reasons stated above, Restore does not feel the complaint has merit, however, in an attempt to resolve this issue amicably, Restore has reached out to Olde Towne to discuss a reasonable resolution
We did not enter into a contract with Restore because they made certain representations verballyThese were things that were quite important to usThere was no mention of them in the written contractThe written contract indicated that it was complete and that the verbal representations would have no effectAdditionally, the written contract was unspecific as to when they would perform the services and requested that we sign over all of the insurance proceeds to them before the work even startedWe thought this seemed unprofessional and chose to hire someone else
Restore Construction, Inc("Restore") values the business of each of our customers. We try to provide an exemplary level of customer service, and our number one priority is customer satisfaction
"Times New Roman", serif; line-height: 1em;">In keeping with our goal of customer satisfaction, Restore has contacted Mr[redacted] to resolve the issues with the ceiling drywall. In construction, no project is completed as exactly as planned. Sometimes, problems arise during the project and must be addressed and repaired afterwards Unfortunately, Mr[redacted] property involves such a case, and Restore would like to rectify such issuesTo achieve our goal of outstanding customer service, Restore will work with Mr[redacted] and come to an amicable resolution for the issues regarding his property
Initial Business Response /* (1000, 5, 2014/03/28) */
We have been in touch with the homeowner, and have completed the electrical issue she was having. As for the roof, we did go out gone out on March 10th and performed repairs. The homeowner called stating that the roof is leaking again....
We have placed a temporary trap on the affected area today and told the insured that we will come back out as soon as the weather breaks. We need to have a few dry days in order to property repair this area. I have spoken with the homeowner today again to inform her of our intentions.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I have been getting the run around and still do definite day as to when it would be completed. Also the inside ceiling has not been mentioned in this or when it will be addressed. I just do not want to say yes and then it goes back to being ignored. I also contacted them in regards to the flickering of the bathroom light still happening and was told they would get back in touch with electrician and still I AM WAITING for them to contact me on when he would com back and check it out. So I waiting as long as I could before responding to this response allowing them time. I also told them tenant says its been dry as well so I would like to know what's the holdup and when will they honor their end of the warranty. I am aware as well as they are aware my warranty is at the ending stage this month as well. Thank you in advance for all that you can and will do in helps with my plight.
Final Business Response /* (4000, 22, 2014/05/23) */
We have completed the original items that the homeowner stated previously. The items that she is referring to from what I understand are new items that were brought up to our crew when they were out there repairing the roof, ceiling.... We will need to contact the homeowner to review the additional items she is requesting to have done. we will contact her later next week.
Final Consumer Response /* (4200, 11, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello to this day I have not been contacted by the company in regards to finishing up the repairs as stated above. I plan to call them today to see if I hear anything different than the usual. It sis 2 days till my response is needed and I have held off as long as I could I do not want this matter prolonged any longer.
Initial Business Response /* (1000, 5, 2015/07/09) */
We sent our flooring expert to the property on Wednesday, July 8, 2015 @9:00am to take a look at the homeowner's concerns. The flooring company will be contacting us within the next few business days to provide their professional...
opinion. We will contact the homeowner as soon as we receive a response in regards to how we should proceed with addressing the open warranty item.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still WAs not given start and finish date like I was promised when I talked on the phone with company. They have come out two more times to look at the floor. I have not been given a solution to the floors or when they will start and finish.
------------------------------------------------
---------- Forwarded message ----------
From: Todd [redacted]>
Date: Thu, Jul 16, 2015 at 4:56 PM
Subject: case #[redacted]
To: [email protected]
To whom it may concern,
I would like to take down my claim with the above case number #[redacted]. The company has contacted me and is completing repairs this week. I would like to remove the complaint as that is something I agreed to with them on the phone for them to rush my repairs.
Thank you,
Margaret [redacted]
Final Consumer Response /* (2000, 8, 2015/07/20) */
Restore Construction, Inc. is a step above the rest. After an untimely fire on New Year’s Eve 2015, Restore, from the beginning, was there to comfort us during the night of the fire and walk us through the rebuilding of our home, which included dealing with the insurance company and then the construction process. When I was running around frantic during the night of the fire, Restore thankfully took charge of our case. That night, Restore even made hotel accommodations for us so that we had somewhere to stay. After the fire was extinguished, Restore’s board up personnel secured our home and made sure everything was safe. Restore even came out the next morning, on New Year’s Day, to begin the pack out of our belongings. As the construction work began on our house, Restore’s construction team assisted us in every way possible from choosing materials to offering suggestions on how to make our house look more contemporary. Most importantly, anytime we spoke with one of Restore’s other staff members, they were always patient with us and available to answer our questions, which helped to alleviate a lot of our stress during this nerve-racking time. I would definitely recommend Restore to anyone who needs any type of home fire restoration services.
Initial Business Response /* (1000, 5, 2014/12/02) */
We met at the property yesterday morning with the homeowners son to address any concerns they still have. The homeowners son is going to speak with his mom and get back to us with regards to relocating of the smoke detector.
Thank...
you.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Additional work needs to be done on home under warranty that was discussed with the company's representative and not completed. All windows need to be caulked still and grout in shower wasn't repaired. All was discussed with company's representative on 11/26/2014 in home with photos taken by company representative.
Final Business Response /* (4000, 9, 2014/12/12) */
On December 5th our company was out at the property with Ms. [redacted] to complete her warranty concerns. We of course will continue to honor her 5 year warranty for the work that we performed which is depicted in the original Fire Repair Specifications that was signed on March 28, 2013.
Thank you.
The worst rehab ever was done by Restore Construction Corporation. My 85 year old aunt had a fire in her home of 61 years on June 22, 2013 that required a rehab. Her State Farm agent recommended Restore Construction Corporation for the storage of her furniture and clothing that had not been destroyed in the fire and to rehab the house. He told her "they will do you right". She was told Restore Construction was on Angie's List. My Aunt thought she was working with a credible construction company that was vetted by [redacted] and recommended by a trusted [redacted] agent. Prior to the fire there were no building code violations. After the rehab we had the city inspector come and now there are many building code violations because of the rehab done by Restore Construction Corporation.
My 85 year old aunt's home is being destroyed by water because of the work Restore Construction did at her home. When it rains water runs over the parapet wall damaged by Restore workers but not repaired. Water comes under the door on the 2nd floor warping the floor and causing the door to rust. Water comes under the basement back door because the outdoor sump pump was cemented over by the workers. Water pipes were reconfigured to accommodate a different type of heating system without my Aunts' ok. Her basement floor had to be reopened because you could hear the sound of water running under the concrete basement floor. They had to break up the concrete floor to repair the pipe and they almost flooded the basement in the process because they were not able to cut the water off. The basement constantly floods with nowhere to drain because the floor slants toward, the wall instead of the poorly working sump pump that was placed on a higher elevation in the basement. This happened because when they excavated the floor in search of the water pipes in the front of the house the floor now is lower in that area. 9/30/2015, a new crack as discovered on the wall of the second floor bedrooms and the skylight that Restore decided to cover up is now leaking. I still have not mentioned all of the despicable things this despicable Restore Corporation did to my 85 year old aunt because they are too many to list.
We were very pleased with our experience working with Restore Construction. We had just moved into our home and our basement flooded. Restore was at our home within a few hours of calling them to fully clean up the and repair the water damage. I would highly recommend using them for their timeliness and quality of work.
I had a fire in my home located at [redacted] in Skokie back on February 17th of this year. I hired Restore in April to help me with my claim and the re-construction of my home. Bobby and Patrick have done a great job helping me and my family in dealing with my insurance company. They made sure that we got the right amount of funds to do the proper job. The house looks beautiful and we will be moving back home before Christmas. This was the best Christmas gift ever and they have taken a terrible situation and turned it to a wonderful positive. I would definitely recommend them in the future.