Marjan Stone Inc

A settlement was reached with *** *** todayA check for his refund has been approved and is being personally delivered today by 6PM.Thank you,*** *** *** ***

Horrible experience with Marjan StoneNot only did they breach their contract but they were extremely difficult to receive correspondence from once they did respond, they lacked professionalism or even basic care or concern for their clients based on the mistakes their employees repeatedly made
During the installation of our countertops, Marjan Stones template's and fabricators miss-measured and miss-cut the stone twice
TEMPLATE DATE : MARCH 28TH
INSTALL DATE : MAY 12TH
WEEKS FROM TEMPLATE TO INSTALL
WEEKS PAST CONTRACTED TIMELINE
+ DAYS PAST CONTRACTED AMOUNT
Their outlined contract terms are as follows, per their contract:
Installation Time :
Our standard turnaround time is 2-weeks from the day of template Items that might extend the turnaround time are: not receiving customer's deposit, material arrival to Marjan's facility, waiting on detail information (i.eedge type, splash height, sink template, stove specifications, faucet holes or customer's approval of slab layout) Exceptions for the standard turnaround time apply for jobs that have complicated edge details, radius work and large projects
Our project had no failures on our end or financial obligation requested and/or needed of items specified above
Marjan Stone was extremely unprofessional with respect to responding to emails, phone calls or accepting any responsibility for the delayThey continued to claim that the issues and delays were everyone's fault but theirsWe tried to impress upon them the financial gravity of their contract breach, in that if our son, daughter in-law, and their two children, (yrsand months), to stay free of charge during including their two children yrs and months, did not have a place to stay the three and a half weeks beyond the completion date due to Marjon Stones negligence, out of pocket housing would have been a minimum $That direct financial estimate doesn't even include the hardships faced by the families and their children for being displaced for a considerable longer length of time than estimatedThe cost of the project was $3426.00, we asked for a 50% refundWe knew this was high, again, trying to impress upon them the financial toll, not to mention their mistakes held up completion of of all of the other work the other contractors who were responsible for other portions of the kitchen remodel,trying to get some compensation backIn the end they offered us a discount on a future projectNot only would we never use them again, we caution anyone considering this business to think twice before doing so

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good afternoon, we are following up on a customer complaint that was filed on June 21st  by [redacted].  We apologize for not responding sooner however there was...

some confusion on the contact information and the email somehow didn’t get through to us.  The outcome is that we delivered the clients slabs to them on June 24, 2015.  Please let us know if you need anything else or have any other questions or concerns.  
Thank You,
[redacted]
Sales Assistant
[redacted]
619-825-6000 Ext. [redacted]

Good afternoon, we are following up on a customer complaint that was filed on June 21st  by [redacted].  We apologize for not responding sooner however there was some confusion on the contact information and the email somehow didn’t get through to us.  The outcome is that we...

delivered the clients slabs to them on June 24, 2015.  Please let us know if you need anything else or have any other questions or concerns.  Thank You,[redacted]Sales Assistant[redacted]619-825-6000 Ext. [redacted]

A settlement was reached with [redacted] today. A check for his refund has been approved and is being personally delivered today by 6PM.
Thank you,
[redacted]